The Colony Hotel Palm Beach

The room was dingy and noisy. The front desk was so clueless. A friend asked for a bottle of skin oil she bought to be put in her room. It was never seen again. the desk insisted it was there and even went to look. In my room, the shade didn't go up which made it very dark . The front desk told me that my room is about 6 feet away from a wall so it didn't matter and the shade wasn't supposed to go up anyway.I asked to switch rooms and they said all rooms in my price range were opposite the wall. But, if I would move to a room that was $500 more than my room...which was already expensive, I go be moved to a room with more light. When I went to the front desk there must have been someone else there because they said they would send engineering to raise my shade. When I got back to my room, my shade was raised halfway but, they were right about the wall and the room was still dark and dingy. Also, the shower didn't work well and the bathroom was really rundown.

Excellent situation and service. We experienced a problem with our room-air conditioning-which was inconvenient but dealt with efficiently and courteously

This was our first stay at the Colony, though we have eaten at Swifty’s many times in the past. Sadly, it did not measure up to our expectations. The room we had was very expensive and it was barely average in quality. Our view was of a wall! Literally a wall. It was small and there was nothing special about it. We thought the decor would be on the same level as the lobby and public spaces, but it was far from it. The room also had furniture that had seen better days. You get the sense that the hotel has just become a big tourist attraction and photo opportunity. Completely not worth it for the price. Additionally, the property and the pool are small and no effort is made to keep these spaces reserved for guests if the hotel. It was impossible to get a lounge chair and it was clear that non-hotel guests were using some of them. I understand that the hotel wants to make money off the bar but this unfair to paying guests. We went to the beach one day and the chairs were covered in sand and they didn’t have any towels. Completely unacceptable for this price point. We left the Breakers to spend a few nights here and immediately regretted it. That said, the staff is lovely and the restaurant remains a favorite. I highly recommend having a meal or a drink here, but for us, we sadly did not feel it was worth it.

The Colony Hotel was wonderful, as always.

Pretty hotel and location. Bathroom had a large vent where we could hear the conversations of an adjacent room. Very odd.

Beautiful hotel. Walking distance to worth avenue

It was easy and fast only stayed one night

the walls are apparently very thin. the woman in the room next to me came in drunk and was very loud on her phone at 11pm for about an hour. it was like she was in my room she was so loud. i needed a good night's sleep because i had an important business meeting the next day, i *specifically* picked a small, expensive hotel because i thought it would be quiet. so that was a waste of $800.

Great location and hotel.

Great place. Great people. Super staff.

What can I say... the iconic Colony Hotel in Palm Beach is a classic. We stay there as often as we can.

Awesome boutique hotel! We celebrated our 21 anniversary and we had plenty to do and beautiful beaches, restaurants and scenery to enjoy. We’ll definitely be back soon.

A

Excellent stay at The Colony always

I think the property is adorable. Sadly multiple construction projects were going on at once and ut did upset the experience for me.

Hotel and staff were amazing!

Amazing hotel! I was able to check in 4 hours early and was upgraded to a beautiful two room suite. I was also able to check out late and the staff was extremely helpful! I will definitely come back.

This is the third time we go and it is always better than the last one. The food is excelent . The service too. The cleaning….

Amazing hotel

Beautiful property with excellent staff!