Crumbs in bathroom and in main room that had ants all over it. Room needed to be vacuumed. Crumbs and small pieces of paper on floor. Messy unorganized outside patio area. Spilled drinks and trash on patio area. The front desk lady was slow, unprofessional and didn’t know her job had to constantly leave desk and ask a housekeeper how to do things.

Our two-night stay at the Celebration Hotel was an absolute nightmare. The property is undergoing renovations, but we received no prior warning that this meant walking into a filthy, unprepared room. There was water on the floor, the tub was dirty, and the entire room reeked of paint. It was barely livable. The disaster escalated halfway through our stay when, at 11 PM, the toilet broke. They tried to remedy this by moving us to two comped rooms, but one of those had—surprise!—another broken toilet. The lack of care and preparation was staggering. To make matters worse, the manager, Seilly Pacheco, was the most unprofessional and disrespectful hotel employee I’ve ever encountered. She outright accused us of trying to scam the hotel, saying, “I expected you would try to do this.” Excuse me? We didn’t ask for broken toilets or a filthy room! Her dismissive attitude and baseless accusations made an already terrible experience infuriating. She should not be managing a hotel—or anything, for that matter. We were eventually comped one night, but only after an exhausting fight. Honestly, we should have been comped the entire stay. This was nowhere near acceptable, and the management’s reluctance to take responsibility was appalling. This hotel used to be a beloved destination for our family under the previous ownership, but Vision Hospitality Group has destroyed its reputation. This company is absolutely terrible for the Marriott brand. Avoid at all costs.

when checking out, After waiting for 40 minutes while they were trying to figure out how to apply a Marriot credit, their solution was for me to email the ecard credit information to the manager. They entered the email address on my phone, and I was told that the manager would start to work around 12:00 PM and to expect an email back with the solution. More than 72 hours later, I still have not received an email from the manager, and I still see the full charge on my credit card. At check-in, the valet person told me that the valet was free, and if I needed my car, all they needed was my last name. These was not true and the valet is actually a self parking. Additionally, upon my arrival, I made a reservation for six people to enjoy the Thanksgiving menu that the hotel was offering. The reservation was made for 6:30 PM; we showed up at 6:35 PM. Then a group of relatives of one of the hotel culinary team members arrived. They were preferentially seated right after their arrival, and we had to wait for 35 additional minutes to be seated. They set our table next to the hotel culinary member’s family, and they were already eating. Our table server told us that we could go to the carving station and that she would bring the side dishes, which took her over 39 minutes to bring to our table. At the station, the salmon was cold and hard, the ham was cold. The person carving the turkey was carving a turkey where you could see all the bones.

Easy going

Very nice location. Going thru renovations but everything in the room was upgraded

Was not made clear at the time of booking that the hotel is undergoing renovations. The gym and pool are both unavailable and the corridors/public areas are a mess with construction and paint debris left around. Such a shame

Very. Nice

We ask for none connecting room and was told the room wasn’t connecting. We valet the Yukon last night and when we went to pickup the vehicle they handed me the keys told me it was down in a parking a lot couple blocks away

It was a very disappointing stay we stay here at least a couple times a year. We only live a couple hours away, so it’s like a home away from home. We came here to celebrate a loved ones passing because she loved this place like we did and we got there. The place was in much disarray due to renovations that we were not told about. We paid $400 a night! They are changing this beautiful boutique, artsy hotel into a cookie cutter Marriott and it’s very disappointing. If you’re gonna charge somebody that much money and there’s gonna be renovations you need mention it. Needless to say, it was not the weekend I had planned.

Do current renovations taking place at the hotel we were not informed of, and it provided inconvenience during our stay no rocking chairs on the balconies, no seating area in the suite only had to sit on the bed. Gym closed under renovation to work out had to travel , still the hotel.

It was under renovation but nowhere on their website or Expedia’s website did it say that or else we would have not gone. Because of that, we did not get the one bedroom king room we booked, the room we got had 2 queen beds and no other seating. The bathroom light would not turn off, the phone was disconnected, the outlet they plugged a mini fridge into for us upon request did not work, and there was debris under the armoire. We had a balcony overlooking a “lake” with dead fish floating in it. I hope that once the renovation is complete that return to the standards they once maintained.

Stay here every time I come to Celebration. Beautiful hotel on the lake great surroundings and always a very nice room. Highly recommend this location!

Lovely place to stay that is very walkable to shopping and dining.

An amazing stay

Property is under construction and dirty. And also I paid more for a king bed room and I got a room with two beds.

I had the biggest suite offered, it smelled like urine. The room was very tired. I actually left a day early and still was charged the full amount. Asked for a wake up call...never happened. Promised the vehicle would be ready in the morning....never happened. The staff seemed disinterested in offering any kind of service. Very disappointing, I have stayed there many times in the past.

We love the Celebration area. The hotel was lovely and the view was amazing!

Welcoming! Great staff! Great Emanda and Russian girl from the bar! Thumps up!

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The hotel is under renovation, you could only watch 4 tv stations and one of them was NOT channel 4 to watch the Olympics, they don’t communicate very well to explain things. I was not happy staying there. They should not charge you a full rate when under renovations