Tru by Hilton Knoxville West Turkey Creek

There is a bit of noise from the interstate but it did not bother me.

Clean, convenient and had a great price point.

Excellent attention

Appreciate the cleanliness and that it is pet friendly. Pleasant staff, too. Was surprised by the temporary fee at check in. It did come off at checkout, so all is well.

Perfect hotel for a quick overnight stay will traveling home. Breakfast was good and coffee was hot! Bed were comfortable and everything was clean.

location was great for traveling through, I did not like the floors in the room, it was a fake hardwood type that didn't seem very clean

The baseboards need cleaning throughout.

Tv with name was cool. Modern was nice. Just over all cleaning was lacking. Road noise. Front desk staff not really able to answer questions and just below average compared to other hotels. Posted 2 charges pending for room and 3 charges for some otheer charge. At the end oh the day.

Good stay

They have a really nice breakfast buffet in the morning with a good selection of types of foods. Plus they have a yogurt machine which is very nice. Negatives are they will give you an extra blanket but it looks like a mattress pad not a real blanket. Very nice walk in shower. No microwave in the room. Refrig is nice but you can not set the temperature in it so everything was frozen by the next morning. Being as close to the interstate you really did not hear the traffic and I was on one of the front rooms.

Great Place to Stay.

Great pet friendly hotel. We have an 83lb doodle not many hotels take big dogs

I stayed for 2 nights for a school event I had to attend. I got a 2 queen sized bed room. Upon arrival in the room, I quickly noticed how many things were details missed that could’ve been easily avoided before I checked in. The shower shelf was hanging on by a thread in the shower, the shower door would not shut all the way, the handle on the shower door was so loose. You couldn’t use it to open the shower door, there were several spots around the room on the walls that look like somebody took a eyeshadow brush too, there was a dog paw print on my mattress protector, there was a red marker spot on my comforter, and there were a couple tears on the bench in the room. these were things that could have easily been prevented. Had someone paid attention to detail or looked in the room before we arrived to make sure they were putting us in a clean room. The sheets were clean and the surfaces were clean, but there were just a bunch of minor details that were completely overlooked. The manager had messaged me about my stay after I checked in and I let him know about these details and the only response I got back was “…”. I know nothing is going to be perfect, but I just wish for how much I have to pay for hotels nowadays that certain things like the shower shelf would’ve been fixed before my arrival.

Checked in. Front desk was distracted. Room television did not work. No attempt to fix. Someone spilled coffee in morning. Staff left large spill on floor for 30 minutes. Included breakfast set up late. May be in Hilton family, but definitely not Hilton service or staff training.

This must have been the smallest hotel room I have ever stayed in (we were in a king bed room). I felt like I was in one of the small bedroom showrooms at IKEA. There was no closet, only hooks on the wall and a metal bar. There wasn't enough space for 2 people to pass each other in the room. Also, there was tornado activity close by and when I tried to inquire if there were county tornado sirens, they didn't know. They have an automatic $25 damage deposit at check-in. The building is close to the interstate so lots of truck noises, however, the heat/ac unit was loud enough to drown it out. Building was new (or remodeled) with several convenient USB plugs. Bed was comfortable.

The front desk was very helpful, fast and efficient. The elevators and bathrooms in the lobby smelled really nice. Everything seem to be very well.

I wish Tru hotels had coffee machines in the rooms. This is the second Tru hotel I have stayed with in the last two weeks. Each had a stopper in the bathroom sink that didn’t work. Both were immaculate and staff was pleasant and welcoming.

Great staff, professional, kind and responsive in a timely manner to the guests.

Really enjoyed the atmosphere of this accommodation - lively, upbeat, fun, inviting. The room was decent overall. However, the floors were somewhat sticky (maybe from the cleaning fluid they use?) and there were several maintenance issues that needed addressed such as loose towel/toilet paper racks, clogged sink, dirty shower tiles. Overall, we were content with our short stay, and the hotel staff did respond favorably to any concerns we had.

Staff were very friendly and accommodating.