Too dirty. Small room. Staff attitude is not good

The service quality is temporary (only the light bulb is broken, the wardrobe has no hooks, there is no toothpaste, the refrigerator does not have anything even a filtered bottle, even if Guests need to pay extra fees), however, checkin is not very professional. Customers have booked room and paid online, when checking in bringing ID card, and online payment slip that employees also have to confirm with others why it costs 340,000 VND because Saturday, Sunday must cost 400,000. Also asked how many times she paid, she put on a date, while in the payment note, checkin 14:00 on Saturday checkout 12:00 Sunday. Reluctant to give the room key. Guests put online, see the price of 340,000, they book and pay. Who is free to ask the hotel on Saturday, Sunday how much it will cost 400,000 VND / room for a Saturday, Sunday. When my brother came to visit, the phone ran out of battery, did not know the number of rooms to ask the receptionist (around 19:00 pm) Luong Thi My Hanh's living room. The receptionist answered no, while the younger brother ran from district 9 for half an hour and then ran back. So what does the client's ID card holder do, but do not see if there are dozens of cmnds in the client's name. The attitude is too irresponsible, the receptionist has a phone if he is afraid of strangers disturbing guests, why not call up the room to ask if he wants to continue or not? By the time of check-out (5:30 am on Sunday morning) the receptionist called again (probably for the boss) to see if the amount of only 340,000 could be paid? Unprofessional. If I confirm if the customer uses any more services, no problem to calculate the extra money? Just because online books are reduced by 10% only 60,000 VND but the attitude of doing so, then do not post on the web anymore. Lost the booked guests and said the price is low. If you want to integrate, you must review the working skills of your employees. The word really lost heart. I intend not to say anything but have a mail to protect the assessment, I should write down to draw experience. See you never again.

Room smell of cigarettes, wifi pretty okay