Bespoke Villa Hoi An

Hotel is nice, staff is nice, love it!

Love love love my stay here! Very friendly staff, I was solo traveling and everyday I get to chat to them and they always help me with my questions around Hoi An. I'd definitely go back here and I recommend this to everyone ❤.

The hosts are super friendly, however the pool isn't fully built, clean room & bathroom.

The room is beyond imagination, the manager is extremely friendly, will come back many times in the future

The villa is clean, airy, with many windows. The owner is super enthusiastic. She guides us everywhere and gives us cute instructions. There are no 10 points.

The room is very spacious, fully furnished, very new and clean. Car rental is available right at the hotel, so it is very convenient. Tourist attractions are very close to the hotel. The hotel is located in a densely populated area but quite quiet. The manager is very polite and professional. Suitable for families to travel and relax.

The room is clean and tidy, about 2km from the old town.

Good points: Villa is new and clean, staff are quite friendly Bad points: Rooms are not cleaned daily, breakfast is bad, everyone should go eat breakfast themselves if staying here, my room is on the 2nd floor but there are ants and insects Crawling into bed a lot.

On July 1, I called the hotel for advice. I asked if I was flying on the night of July 5, about 0:00, could I check in early at 0:00 (July 6), I would only stay until noon on July 6. The homestay side was OK so I then said that I should just book on Traveloka, the consultant advised OK. On the night of July 5, when I called to check in, the homestay informed me that I had not received any bookings for July 5 and said my room booking was for July 6 so I could not check in yet. I said I called in advance and the homestay agreed to book the room, but the lady on the phone kept blocking my conversation, saying all kinds of wrong things about the guest. Objectively speaking, it is true that I booked 6/7 so it is different from the check-in time. But in fact, I called to make an appointment with the homestay in advance. My sister denied it to me and said she didn't receive any phone calls. I also proposed to cancel the room and refund the money (accepting minus the app fee + cancellation fee), but the homestay did not give me any other option and told me to resolve it myself with Traveloka. Home cannot arrange a replacement room for me, nor does it want to refund my money. The homestay side has prioritized getting nearly 400k for the room rather than handling it skillfully and avoiding losing customers, so I also accept losing that 400k to give the 1* homestay a flip-flop treatment. Help customers consider when choosing services.

The staff here are friendly and enthusiastic, the room is quite clean