Cozrum Homes Ambera House

Firstly is compliment: the staff is very supportive, location is near everywhere you want to come like Bui Vien street, Ben Thanh market,. But that's all. Second is to complain: they said "their business model is like homestay" and self check-in. There is no hotel service and no staff there. If you book 5 nights you'll have one time cleaning room. And the door is always closed so you have to open it every time you come in or out. It's very annoying to stay there because the price does not come with the same service. I do not recommend staying.

We didn't get the room at the check in time and had to wait for an hour for the room. There was no staffs at the hotel, so when there was a problem with the check in process the staffs responded to the situation sluggishly. The hotel lies in a narrow alley, the room is not ideally compare with the price.

This is an automatic homestay, you will be given a code and a way to check-in/check-out yourself. It's quite sad because the room is not soundproof, I had trouble sleeping, the bed and mattress are a bit dusty. The balcony space is next to a residential area, the road to the home is also very small and a bit difficult to find. Because it's cheap, there aren't many amenities like tissues or eating utensils or even mineral water. I booked for 3 days and 2 nights but I stayed 1 night and checked out because the room wasn't as ideal as I thought, but you can also refer to it because the price of the home is quite good, and it's close to the center.

First time check in automatically but there is enthusiastic support staff almost 24/7, room is cleaned before check in, full of cooking utensils, iron, dryer, not very soundproof but not much impact

Overall bad experience: dirty room, unwashed bed sheets, lots of mosquitoes and cockroaches crawling on the bed, I stayed for 9 nights but only cleaned the room for 1 day and it wasn't cleaned thoroughly. The facilities here are also not worth the price: the card doesn't open the gate, the water heater uses solar energy but it rained all week in Saigon so I had to take cold showers, there wasn't even a single umbrella for guests. The facility is under repair so it's noisy, smells like paint and the ground floor is messy. The washing machine is said to be there but dirty, located on the terrace but both the terrace and the washing machine are dirty as if they've been abandoned for a long time. The concrete view is not worth mentioning but when you open it you can see the neighbors' house, the two sides are right next to each other. Negative view. Service: There is no receptionist, can't call the hotline, the only way is to send a message on FB, but the reply takes a long time. I will probably never return to any branch of this place. For the price you can choose another 3 star hotel with more amenities.

The room is nice, the location is in a remote alley. The only problem is communication with the staff about the gate whose code is always changed without any notification. I have difficulty if I want to go home to my own room.

Old room, dusty, very dirty, old dirty blankets and pillows, peeling and damaged floor, terrible

Customer service is very bad, did not send the room number or code to the room for an hour even though previously told the guest to check in online, gave the phone number and kept calling but did not answer, until the cleaning lady saw that she had been sitting for an hour before calling customer service. Just received the code to get into the room, no phone call back, no apology until now, too bad, stay away from these guys