Hoang Anh Hotel Vung Tau

Thank you Hotel for this stay! Room as pictured, clean. Friendly, cute staff. The hotel flexibly supports check-in and check-out times for guests and offers check-out gifts. When returning to the hotel, they also send an e-Voucher with a discount for the next booking. I highly appreciate this after-sales service. 1 point that is not perfect is that the hotel should ensure hot water in the bathroom because I went on a rainy day but cold water could not take a shower, because the hotel said to use a solar power machine, the time I went was a rainy day that was all wet. clothes, but there is no hot water for bathing, which is very inconvenient. Take a cold shower to get sick. The hotel completes that part is ok good. Thank you!

Okay, but if there are more food and drinks in the refrigerator, then ok

The bathroom is uncomfortable, lack of utensils, no lockers, the price is not good enough for the quality

Enthusiastic staff, clean room

Clean. Good value for money. Will be back

I recently had a holiday at 7S Hotel Hoang Anh and I had some unhappy issues. 1. Receptionist: Receptionist working with style that makes me dissatisfied, I booked Superior Double room and the voucher clearly stated that Superior Double room but when checking in the receptionist room was I was in the Standard Double room, I had a question and I got an answer, and the answer was that the Superior Double and Standard Double rooms are the same (the truth is not the same because of the different area, different layout) so I I went to the website to check the image and showed it to the receptionist, then I received the second answer that the hotel had changed its booking method so it was not updated timely (I booked it on Friday and checked in the next day. ), then explained on the website that the room name didn't have the word "room" and the hotel room management software had the word "room" and named it Superi. or Double Room so blame me that I placed it incorrectly and blame me because I ordered through the new app with good price but normally on Saturday, Sunday the room price will be much higher (the reason for the receptionist) What do you want to say like that ???). After a while back and forth, the receptionist finally gave me a check-in as the picture on the Traveloka website that I had booked. But it was not over yet, the receptionist gave me the key from room 203 but when I got in the room I knocked on the door and someone who was currently staying in this room, I went down to ask the receptionist why my father I was in a room where a guest was staying, the receptionist said it was wrong and changed me to room 303, this time when I went to room 303, there were still guests staying and I had to go down to the receptionist again and Are there any available room requests? If not, return the money I booked and I will look for another hotel. The receptionist this time still said it was wrong and gave me room 103 (I was wondering if it was the working method or the room management software that gave me the same mistake twice), during the process from the beginning. So far, I still have not received an apology from the receptionist, I am really dissatisfied with the way the receptionist works when welcoming guests and solving problems while holding the phone in hand. gaming??? Hotel owners need to review how the receptionist works if they do not want to lose customers. 2. Regarding the room I received was that the air conditioner always had problems during use, I could not start the air conditioner when it was opened, about 30 seconds later it could not run anymore, I tried to try A lot of times even when I had to close the CB switch to restart but it still didn't work, I called to ask a support person but I got the answer that there is no one under the hotel so I was able to solve the problem for a while and then I will solve the problem later (the answer I have never met for a receptionist), I found the room control 402 but it was in room 103 so I have bring down to ask the receptionist and the receptionist said he is already in control but still has his phone in hand Oh game. After spending some time in the room without air conditioning, I decided to go out to eat, and when I went down to meet the cleaning staff, I said that it would be a while for me to see if the room 103 later could not start the air conditioner. After I returned to the room, I received another control that was in the room but I still could not turn on the air conditioner, I called the receptionist to resolve and the receptionist had resolved the problem. The air-conditioner was running, I asked the receptionist how to open it to start, the receptionist said that he kept pressing it as usual, so why I could not start the air conditioner ??? I have been staying at other hotels so far, but this is not the problem. That night I had the above air conditioning problem and called the receptionist to resolve the problem but the receptionist said that there was a guest and there was no one in the house so I could not solve the problem right away. I was quite tired of how to solve the problem of the receptionist and I had to sit on and off the air conditioner for more than 20 minutes before the air conditioner started. Above are the problems I encountered when staying at 7S Hotel Hoang Anh, hope the hotel owner will have a solution so that the problems I encounter will not appear at the hotel again. Thank you and wish you a good business hotel.

lack of professional staff, hotel owners are not responsible for customers. Never come back here again. In my life I have never met a hotel that has such a bad behavior.

Take care khách, nhân viên lịch sự và dễ thương. Đã thuê phòng ở đây 2 lần và sẽ ghé lại nếu đến Vũng Tàu🤭 Được hỗ trợ nhiệt tình, phòng thì trong tầm giá, có bancol thoáng mát. 9 điểm 💝

Phòng không giống hình chút nào! Phòng cũ, cửa khóa rất khó và cũng rất khó mở, tivi không có mạng. Nhân viên bắt đóng tiền trước nhưng rồi có vấn đề thì không phản hồi thông tin lại cho KH. KH nhờ lên mở cửa vì mở không được thì không phản hồi thông tin cho KH. Để KH tự xử lý

Khách sạn gần bãi sau Vũng Tàu, dễ tìm, dễ đi. Phòng rộng, anh chị dễ thương 🥰🥰🥰