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Maro Hotel
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9.0
/10
Exceptional
118 reviews
What Guests Say About Their Stay
Jen
9.7
/ 10
Great hotel with friendly staffs and good service.
anthony
10.0
/ 10
A very tourist friendly hotel with an awesome design The staffs are very communicative, can speak english, can provide us plenty of information for tourists around the area and transportation needed to go to airport
In the Area
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64 Cau Go, Hang Bac Ward, Hoan Kiem District, Hanoi, Vietnam, 104541
Main Facilities
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AC
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Maro Hotel
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What's around Maro Hotel
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64 Cau Go, Hang Bac Ward, Hoan Kiem District, Hanoi, Vietnam, 104541
Discover More About Maro Hotel
Location
Maro Hotel is a hotel in a good neighborhood, which is located at Hang Bac Ward.
About Maro Hotel
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Maro Hotel provides a pleasant accommodation for your stay.
For you, travelers who wish to travel comfortably on a budget, Maro Hotel is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Maro Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Maro Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Maro Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Are you a shopaholic? Staying at Maro Hotel will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Maro Hotel is suitable for you who value privacy during your stay.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Maro Hotel.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Maro Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Maro Hotel is the right place to stay.
All facilities in Maro Hotel
Functional Hall
Lobby
Exterior
Bedroom
In-room Bathroom
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Early Check-in
- Express check-in
- Front desk
- 24-hour Receptionist
- Late check-out
- Laundry service
- Luggage storage
- Multilingual staff
- Porter
- Tours
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Public Facilities
- Early check-in
- Elevator
- Late check-out
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Family room
- Non-smoking room
- Terrace
Transportation
- Parking with surcharge
- Car rental
Shuttle Service
- Airport transfer with surcharge
- Airport transfer
Nearby Facilities
- ATM/Banking
- Laundry
Food and Drinks
- Buffet lunch
Connectivity
- Free WiFi
Accommodation Policy & General Information in Maro Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Please note that your children might be charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet.
Additional Policy
Please note that your children might be charged when check-in at the hotel. Please call the hotel before your check-in date for further information. Vui long luu y, tre em co the bi thu them phi khi nhan phong tai khach san. Vui long lien he khach san truoc khi nhan phong de biet them thong tin chi tiet.
General Information
Popular Facilities | AC, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Maro Hotel | 18 |
Number of floors in Maro Hotel | 5 |
Another facilities in Maro Hotel | Bellhop, Welcoming drinks, Concierge, Money changer, Early Check-in |
Frequently asked question in Maro Hotel
What are available facilities at Maro Hotel?
There are top facilites at Maro Hotel such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Maro Hotel?
The standard check-in time at Maro Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Maro Hotel
Traveloka (118)
9.0
Exceptional
From 118 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
8.9
Meal
8.2
Location
9.4
Service and Facilites
9.2
People often mention about Maro Hotel
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Distance to City Center (1)
Surroundings (1)
Family Friendly (1)
Staff Friendliness (1)
Check-in/out Time (1)
Ambiance (1)
Hotel Area (1)
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Traveler Reviews Maro Hotel
Number of reviews per page
20
40
Customer reviews
AD
Anh D. N.
Staycation
9.7
/10
Reviewed 2 week(s) ago
Located right in the center near the lake, right in the walking street area and around there are many diverse restaurants to choose from. The staff is very enthusiastic in supporting issues about rooms, check-in/check-out times and other services according to the needs of guests.
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dd
duong d. t.
5.5
/10
Reviewed 67 week(s) ago
Book a room via the app for 1,462 million, add km code and about 1,380 million for a deluxe room. The photo on the room app is very clean and neat, but when checking in, the pictures of the place and room are different. Old, dirty, peeling wallpaper. The stained showerhead was not replaced, and the bathroom was extremely poorly cleaned when the yellow floor tiles were not scrubbed. Even with 2 bottles of free mineral water given to guests during the day, 1 bottle was half-drinked and could not be replaced (as shown in the photo below). Around 12:30 a.m. when I arrived and checked in, the staff assisted me in checking in early. I took note of this, but when I got to the room, I just looked bored. About 5 minutes after consulting with my husband, I called down to report. Expressing her disappointment, she said she would change her room but accepted it at 2pm. happily returned that room and wandered around eating and drinking until 2:30 a.m. When I checked in to the new room, it was no different from the old room. As a bonus, the shower is stained black like it was used from the 80s to 2023. The bathroom floor is yellow, the bed was ordered as a large bed but received a single bed put together 🙂. Surely there is no case where you spend money to rent a hotel room and have to take 2 disposable toothbrushes provided by the hotel to scrub the bathroom floor to make it less dirty and scrub the shower to see if there is any improvement. Yes or no, it's not like me. The room quality is so bad compared to the hotel's location and price. There is no such thing as a second visit!
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4 people find it helpful
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Anh D. N.
8.5
/10
Reviewed 119 week(s) ago
Convenient central nagy location, friendly staff, enthusiastic support
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LD
Lipo D. L.
6.0
/10
Reviewed 283 week(s) ago
Very small room, cramped. Breakfast only has chicken noodles and beef noodle soup is a hot dish, but after ordering beef noodle soup, wait for about 5 minutes before the staff returned to report that there was no pho, so making chicken noodles and really bad noodles could not swallow. The kitchen counter staff is cold. The only plus is that the receptionists are friendly.
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1 people find it helpful
BN
BUI N. D.
Business
9.7
/10
Reviewed 284 week(s) ago
The hotel is very clean, friendly staff, Great location, only 5 minutes walk to Hoan Kiem Lake, the area with many delicious food. However, breakfast was not delicious.
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LT
LE TU M. T.
Family
8.5
/10
Reviewed 284 week(s) ago
1 suitable for families, elders and children - The location is right at Cau Go Street, 3 minutes walk to Sword Lake - The restaurant is right next to the house, a 2 minute walk. There are bun thang and bun cha, very tasty right next to - Staff attitude enthusiastic and somewhat outrageous, but I like. They helped me buy tickets for a puppet show, even repairing jeans. - Family room quality, clean, luxurious furniture, good quality wooden floors (no smell, no moisture). 2 large bunk beds + 1 extra sofa for older people who cannot lie down with the mattress (suitable for young people and babies) Points to overcome: quality of breakfast, should add 1 sister to help prepare food for 2 he worked so hard.
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1 people find it helpful
NT
Ngan T. H.
Family
9.7
/10
Reviewed 297 week(s) ago
The room very clean and staff very friendly and helpful too. Good location for walk around. I recommend staying in there.
2 people find it helpful
LD
Listya D.
9.7
/10
Reviewed 308 week(s) ago
Maro Hotel is strategically located in the center of Old Quarter, walking distance to Hoan Kiem lake. The room is nice and clean. I love the chicken pho they serve on breakfast. But the best of all, they have the nicest staff! The hotel staff are very friendly and accommodating. When our aircon didn't work after they service it for the second time, they gave us a new room directly. When we were waiting for our Grab, they offered to check with the driver to ensure that he got the right address (most of taxi driver don't speak English there). When we wanted to have late night munch, they walked us to the noodle place nearby. On our last night in Hanoi, we celebrated my best friend's birthday and went back to the hotel late. The hotel staffs apparently were waiting with a birthday cake prepared for him!
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ngo thi xuan anh
9.7
/10
Reviewed 310 week(s) ago
Very nice, clean hotel, enthusiastic staff. Convenient for traveling very close to the sword lake 👌👌👌
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PT
Pham T. N.
Family
8.8
/10
Reviewed 313 week(s) ago
Enthusiastic staff, convenient location
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2 people find it helpful
Eva K.
Family
9.7
/10
Reviewed 314 week(s) ago
Maro Hotel..We love stayed here.. Staff very helpful en friendly😊 me and friends love them..They so care of us😊 They made us breakfast boxes cause we had to fly early in the morning to Da Nang. They organized us for the trip to Ha long Bay. The Staff like a family. The room are so clean en neat. They provides us for toiletries every day. The Hotel location in perfect area. Easy to go every where. For food, for the beautiful spot. Enjoy the city from the roof top. This hotel are so perfect. They only need to change or add more for the breakfast menus. I didn't took the photos of our room, cause the room picture just exactly/same like on the web or any kind of online booking agent. WiFi good connection..
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2 people find it helpful
CU
Cao U. D.
Romantic
4.9
/10
Reviewed 315 week(s) ago
The room has a bad smell (it seems to have dead mice in the ventilation system), the old wall, breakfast only has eggs, the sound is very bad. Look at the image shimmering but the reality is extremely disappointing. should pay attention to the reality of the image. Also old and hard towels look very anxious. Extremely disappointed because this booking price is also quite high
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2 people find it helpful
LT
Le Thi M. T.
9.4
/10
Reviewed 315 week(s) ago
Hotel service is nice, location very good. Room clean.
2 people find it helpful
PT
Pham T.
Business
9.4
/10
Reviewed 318 week(s) ago
Great location, near the lake. Staffs are very nice & helpful. Especially morning shift receptionist and bellman. Highly recommend & will back soon!
1 people find it helpful
HT
Huynh T. P. L.
Business
9.1
/10
Reviewed 318 week(s) ago
Clean, convenient, great location, good value. I like the breakfast space.
1 people find it helpful
Pham T. H. N.
Backpacking
9.7
/10
Reviewed 320 week(s) ago
I rented a duluxe room, but the hotel upgraded me to the suite, I felt like the staff was too friendly and happy, very satisfied. Will choose Maro on the next occasion
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NL
Nguyen L. H.
Family
9.7
/10
Reviewed 321 week(s) ago
Very convenient location with many shops, convenient to move. Staff is extremely cute and caring. Other very much with the normal style of Hanoi people. Hotel decor is very beautiful and cozy.
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2 people find it helpful
TD
THUY D.
Business
8.4
/10
Reviewed 323 week(s) ago
Small but cozy and comfortable room
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TN
Thien N.
Business
10.0
/10
Reviewed 325 week(s) ago
The location is great. Going to the lake of swords to hustle and bustle the night market is extremely close. Even in the old town, it is easy to walk to a sage. Friendly employee. Nice room. The next time I come back, this is also a good choice.
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1 people find it helpful
PK
Phan K. H. D.
9.7
/10
Reviewed 327 week(s) ago
Very nice room, lovely staff, enthusiastic. Like so much
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Number of reviews per page
20
40
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