TERMS AND CONDITIONS OF TRAVELOKA POINTS PROGRAM

THESE TERMS AND CONDITIONS MUST BE READ BEFORE ACCESSING, USING OR TRANSACTING USING TRAVELOKA POINTS. YOUR USAGE OF TRAVELOKA POINTS INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

The Traveloka Points Program (“Program”) is managed by Traveloka Vietnam Company Limited, along with its relevant subsidiaries and affiliated companies ("we", "us", "our" or “Traveloka”). You must reach the legal age and have a valid Traveloka Account to participate in the Program. The Program is made available at www.traveloka.com and/or its corresponding application ("Site").

Please note that we may change or modify these Terms and Conditions at any time where this is necessary to comply with any law or regulation binding on us or to reflect a change to our operational practices. We will use reasonable endeavors to notify you of the updated Terms and Conditions, including by posting such updates online. Please return to this page, on or before your use of or transacting on the Site, to acknowledge and agree on the most current version of these Terms and Conditions. The latest version of the Terms and Conditions will supersede all previous versions. Traveloka reserves the right to terminate the Program at any time without prior notice to you.

1. TRAVELOKA POINTS
   1. The Program is a loyalty reward program that we give to Traveloka users, where users can earn and redeem “Traveloka Points” and enjoy certain benefits under these Program Terms and Conditions. As a prerequisite, the Program is eligible only for Traveloka users who have a user account in the Site (“Traveloka Account”) and are logged in to such Traveloka Account.
   2. Traveloka Points can be earned from, among others:
      1. completing transactions of particular products in the Site;
      2. completing certain surveys and/or reviews;
      3. completing certain missions, referral, games;
      4. redeeming coupons granted from the completion of a transaction;
      5. refunds of certain transactions in our Site;
      6. insurance claim reimbursement;
      7. conversion from loyalty points managed by a third party, credit card application on bank partners;
      8. employee and/or partners incentives or benefit; and/or
      9. such other eligible activities determined by us from time to time.

      Traveloka reserves the right to determine the eligibility and rules for users to earn Traveloka Points, including formulas used to determine the amount of Traveloka Points that you can earn. Users will be reasonably notified when it earns Traveloka Points.

   3. Traveloka Points can be redeemed for, among others:
      1. discount or price reduction to the actual value of any “Eligible Products” or services in the Site, which includes those items we specify in https://www.traveloka.com/en-vn/loyalty-points (EN) and https://www.traveloka.com/vi-vn/loyalty-points (VN) (or any successors) and/or other products that we deem as Eligible Products at our own discretion; and/or
      2. specific rewards, products, services, discounts or other benefit coupons offered by our partners, suppliers or vendors (if any)

      Traveloka reserves the right to determine benefits that could be redeemed for the use of Traveloka Points. Users will be reasonably notified on such benefit.

   4. Redemption of Traveloka Points must meet these conditions:
      1. You can only redeem “active” Traveloka Points (note that you may notice some “pending” Traveloka Points; these points are not yet active and you must meet certain prerequisites, e.g. complete the trip, complete activities, to convert them to “active” Traveloka Points);
      2. You must have sufficient Traveloka Points in your account that meets the redemption requirement;
      3. You may need to maintain a minimum amount of Traveloka Points as we will specify in https://www.traveloka.com/en-vn/loyalty-points (EN) and https://www.traveloka.com/vi-vn/loyalty-points (VN) (or any successors);
      4. Your Traveloka Points with the nearest expiration date will first deduct for your redemption, and you cannot choose the Traveloka Points that you want to redeem first; and
      5. You cannot do cross-currency redemption. You can only redeem your Traveloka Points for Eligible Products and/or items in the currency and location (country) in which your Traveloka Points were originally awarded.
   5. You agree and understand that Traveloka Points:
      1. is granted in your Traveloka Account, and is only granted in your Traveloka Account’s default country and currency, in this case the Socialist Republic of Vietnam (“Vietnam”) and Vietnamese Dong. If you transact, book or purchase any products or services on the Site using another country and currency than Vietnam and Vietnamese Dong, you will not be awarded Traveloka Points;
      2. cannot be transferred and/or combined with other Traveloka Points contained in other user profiles or Traveloka Accounts, regardless of whether or not those Traveloka Accounts are also managed by you;
      3. are yours only and are specific for the use under your Traveloka Account. You are prohibited to assign, sell, transfer, pledge, and/or encumber your Traveloka Points and/or your Traveloka Account for any reason;
      4. can be augmented, deducted, amended, and/or canceled from your Traveloka Account by Traveloka for any reason;
      5. have an expiration date as provided in https://www.traveloka.com/en-vn/loyalty-points (EN) and https://www.traveloka.com/vi-vn/loyalty-points (VN) (or any successors). Each Traveloka Point you earn may have different expiration dates. You can check the status and expiration date of each of your Traveloka Points in your Account;
      6. have no monetary cash value and can never be redeemed for cash or other currency payouts; and
      7. Notwithstanding the above, for redemption and refund calculation purposes, 1 (one) Traveloka Point has a value equivalent to 1 (one) Vietnamese Dong.
2. TRAVELOKA POINTS REFUND AND RETURN
   1. You agree and understand that changes to your booking and/or reservations, e.g. cancellation or rescheduling, could impact the Traveloka Points that you will earn, that you have earned and/or that you have redeemed.
   2. Generally, Traveloka Points are non-refundable. This means that in most situations:
      1. “Active” Traveloka Points granted to you following your booking will remain with you until its expiration date.
         1. In cases of booking cancellation or rescheduling, the relevant Traveloka Points earned for that particular booking will remain with you, and any refund amount would be deducted with your Traveloka Points;
         2. In some cases, rescheduling may result in us voiding and reissuing new Traveloka Points;
         3. On the other hand, your “pending” Traveloka Points will be canceled in cases of booking cancellation or rescheduling;
      2. In case where the canceled or rescheduled booking is purchased with discounts or price reductions by redeeming Traveloka Points, then there will be a risk that the redeemed Traveloka Points will not be refunded to you at all, and in cases of rescheduling, you would need to pay the full price of the rescheduling booking.
   3. As a loyalty program, any Traveloka Points refunded to you is given based on our own discretion. In cases where Traveloka Points refund is granted to you:
      1. The expiration date of the Traveloka Points will not change. There may be situations where the refunded Traveloka Points has expired, and you will not be able to use such Traveloka Points any further;
      2. In cases of partial booking refunds, any Traveloka Points refunded will be prorated to the amount of the partial booking refund.
   4. Any refunds to the Traveloka Points will also take into account and be subject to refund policies, including the refund policies in the Site Term of Use https://www.traveloka.com/en-vn/termsandconditions (EN) and https://www.traveloka.com/vi-vn/termsandconditions (VN) or any successors) and the relevant product terms and conditions.
   5. Changes or cancellations made to your reservation may result in differences between the estimated amount of pending Traveloka Points that you may earn and the actual amount of active Traveloka Points augmented to your Traveloka Account
3. MISCELLANEOUS
   1. If we detect or reasonably suspect any fraudulent or suspicious activity on your Traveloka Account, use of Traveloka Points or breach any provision of these Terms and Conditions, we reserve our right to deactivate or suspend your Traveloka Account. The foregoing deactivation or suspension shall include, but not be limited to, the confiscation of Traveloka Points, coupons or any other rewards that you have obtained by redemption of your Traveloka Points.
   2. If we find that you have used the Traveloka Account and/or Traveloka Points fraudulently or maliciously, we will prohibit you from participating in future programs that Traveloka may organize, administer, and/or effectuate.
   3. We reserve our rights to take any legal action against you if we discover that you have used your Traveloka Account and/or Traveloka Points fraudulently or maliciously or as a sham or part of a sham or using falsified information. You may also be liable for monetary losses to Traveloka, including any legal costs and fees.
   4. You agree to release us and our affiliated companies from all liability regarding the earning, redemption and use of Traveloka Points, including loss of or stolen Traveloka Points that have been awarded to your Traveloka Account without our fault.
   5. If any provision of these Terms and Conditions is found to be invalid or unenforceable, such provision shall be severed from the remainder of these Terms and Conditions, which will otherwise remain in full force and effect.
   6. Information and terms stated in https://www.traveloka.com/en-vn/loyalty-points (EN) and https://www.traveloka.com/vi-vn/loyalty-points (VN) (or any successors) supplement and form part of these Terms and Conditions.
   7. As Traveloka Points is used within the Site and in relation to other products within the Site, please be aware that other terms & conditions may apply. This includes the Site Term of Use (https://www.traveloka.com/en-vn/termsandconditions (EN) and https://www.traveloka.com/vi-vn/termsandconditions (VN) or any successors) and the Privacy Notice (https://www.traveloka.com/vi-vn/privacy-notice, https://www.traveloka.com/en-vn/privacy-notice or any successors).
   8. Any failure or delay by us in exercising our rights under these Terms and Conditions does not constitute a waiver of those rights and any waiver by us must be in writing and signed by an authorized officer of us.
   9. These Terms shall be governed by and interpreted in accordance with the Laws of Vietnam.
   10. Any dispute arising out of or in connection with these Terms and Conditions shall be settled following the mechanism provided in the Site Term of Use (https://www.traveloka.com/en-vn/termsandconditions (EN) and https://www.traveloka.com/vi-vn/termsandconditions (VN) or any successors)
   11. If you have any questions related to your Traveloka Points, you may contact our customer service in https://www.traveloka.com/en-vn/contactus (EN) or https://www.traveloka.com/vi-vn/contactus (VN) (or any successors thereto).