Book Direct for Secure Booking 

How to Reschedule a Flight Booking

How to Cancel and Refund a Flight Booking 

How to Correct a Flight Passenger Name

How to Cancel and Get a Refund for My Hotel Booking

How to Check In Online

How to Reschedule My Hotel Booking

Traveloka Refund Promise

For career opportunity, visit our <a href='https://www.traveloka.com/en-vn/careers' >career page</a>.

Career

If you are a media representative, send your requests or inquiries to <a href='mailto:pr@traveloka.com' >pr@traveloka.com</a>. We will not respond to emails other than press requests or inquiries.

Publication & Media

Connect with millions of guests around the world by listing your accommodation on Traveloka! <a href='https://tera.traveloka.com/register' >Register</a>

Accommodation Registration

For marketing partnership proposals or inquiries, send us an email to <a href='mailto:partnership@traveloka.com' >partnership@traveloka.com</a>.For digital marketing products/services (e.g. app acquisition services, digital campaign optimization platform, etc.), reach us through <a href='mailto:digitalmarketing@traveloka.com' >digitalmarketing@traveloka.com</a>.

Partnership

For events, shows, CSR, and any other sponsorship opportunities, send your proposals to <a href='mailto:sponsorship@traveloka.com' >sponsorship@traveloka.com</a>.

Sponsorship

For offline advertising placement (e.g. billboard, car branding, offline activations, etc.), send an email to <a href='mailto:advertisement@traveloka.com' >advertisement@traveloka.com</a>.

Compliance - External Reporting Line

Vietnam Call Center (available from 8am-10pm, can only be reached from Vietnam)

United States Call Center (toll free number, can only be reached from USA only)

Japan Call Center (available from 8am-10pm)

Japan Call Center (available from 8am-10pm, toll free number can only be reached from Japan)

My Booking Merchandising

controlVariantTitle

Enjoy up to 1.5 Mil OFF on your booking!

variant1Title

Forgot Password

Enter Verification Code

Log In/Register

Register Account

Creating a strong password that you won’t forget

Password Changed!

Log In Successful!

Registration Successful!

title

verificationFailedTitle

See the latest information regarding the situation and your flight status here.

Call: Monday-Sunday (from 08.00am - 10.00pm)
Chat: Available 24/7
Email: Officially closed on March 11th, 2025

Customer Care Operational Hours

Select Booking ID

ContactUsPage.EmailSection_Title

Wherever you are in the world, we are just a click away!

Contact Us

You can get quicker assistance for your request by Login or Register to Traveloka

Login or Register

Please try again, and make sure your internet connection is sufficient to continue the process.

Sorry the process can’t be done

Please make sure the booking ID is valid and associated with your account, to retry please re-input your booking ID.

Booking ID can’t be validated

Midpoint Place

Get in touch with our customer service

phoneNumberInternationalTitle

phoneNumberLocalTitle

Don't worry, it's only temporary. Meanwhile, you can chat our customer service instead.

We apologize for the inconvenience. This won't take long, please come back later.

Apologize, Customer Service is currently unavailable. In the meantime, you can visit the Help Center to find the information you need.

Don't worry, it's only temporary. Meanwhile, you can call our customer service instead.

Starting March 11th, 2025, the email service will no longer be available. Don't worry, you can still reach us via Chat or Call.

Call is offline

Chat and call are offline

We will be right back

Call and email are offline

Some phone numbers are offline

Message service is offline

Chat and email are offline

Email service is officially closed

Logging Out

Solve your problems faster with curated articles.

Facebook

Instagram

Line

Telegram

threadTitle

TikTok

Twitter

WhatsApp

Youtube

Call our customer service

Other Channels

An error has occurred. Please try again later.

Your message has been received!

Inform your booking ID when contacting us.

For an immediate response, send us your request or inquiry through this form.

<a href="/login" >Log In</a> to your Traveloka account or <a href="/register" >register</a> to get faster resolution to your inquiry or download our app by scanning the QR code on the left.

Select category

Select Product

Select your situation

The more we know, the more we would be able to help you.

Wherever you are in the world, we are just a click away!

Payment Partners

About Traveloka

Follow us on

Products

Other

Download Traveloka App