Keep up the great work

More parking is needed closer to the tower but overall I was very satisfied with my stay.

I would not recommend this property.

The staff was professional and kind. It makes all the difference in the experience

I walked in to check out and requested a copy of my invoice and I was told it would be emailed to me. I have not received it yet (36 hours after checking out).

Well, I stayed at this DT by Hilton on Saturday, 12/14 and stayed for just the night. I experienced an excellent arrival in which I was greeted from the time I got out of the car, to the front desk clerk. Which by the way in small conversation, I learned she had not been working there more than two weeks. I.Was.Stunned. This young lady was handling a holiday rush like a professional. Super sweet and although she had just dealt with a nasty S.O.B., it did not spill over into our interaction. That young lady is a GEM! The grounds were clean and I ordered chicken tenders and pizza from the laguna bar for dinner. It was good, I just wished they would have fried the fries instead of air frying. The staff were super kind and accommodating. I felt so comfortable asking questions. The pool bar was nice and chill. Bar tender was super accommodating and really knew how to deal with customers. I enjoyed the wonderland decor and holiday music playing throughout. I really felt welcomed at this resort and comfortable even as a solo traveler. I truly wish I would have extended my stay for my birthday. I can't wait to get my coins up to visit again! See you soon

GREAT PLACE

Very clean and comfortable room, with lots of things to do around and in hotel!!

Employees were not very well trained or informed about their services and entertainment areas around the resort. Room was not very clean and resort seemed generally not well kept.

Only complaint is that the food we ordered was lacking quality. Food was dry and luke warm, coffee was cold. The property was nice and clean along with the room.

- We came on business trip, We had heavy bags and were set up in a building with no elevator. - No Bodywash, requested still didn't get till last day of our stay. - Shower was rusted - Bathroom was too small but I understand that is the design. This hotel is listed for my and my wife's organization which are largest healthcare organizations in US (Commonspirit and HCA healthcare). We expected to share positive feedback Front desk mentioned me that they can refund partially but haven't seen yet.

Nice place

The front desk manager checked me in and was very professional. He answered all my questions and was very welcoming. The room was clean and inviting.

Used to be a great property 30 years ago. Needs lots of love

This was a spectacular property. Everything you need is located on site. We walked to Seaworld which took less than 10 minutes. The staff was friendly & courteous.

Old

Upon checking in everything was going good, it was not until the end of our stay we had a couple checking in late. Smoking marijuana when I informed the front desk they said the would send security a hour went by and nothing so I had to let the know again by this time it was 2:30. We had a flight to be at 8:00 am so needless to say we got no sleep.

We checked in and the room had a horrible smell. Had to move to a different room. Second room was dirty. A guest in the neighboring room had bed bugs and had to move rooms. We have stayed here before and this will be our last time staying here. Too bad as it’s in a good area close to everything and a good price. I’ll spend a little more next time.

There was no parking near my room. I had to drive 10min to find one and to top it off was charged 30dollars for it!

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