Overall Ratings & Reviews Sonesta ES Suites Atlanta Alpharetta Windward

This is a great location. There is something for everyone. So many dining options, even a Walmart.

Took really good care of me and my family !!!

Won't stay again. Not horrible but certainly on the dumpy side. The fold out mattress was stained terribly and had springs sticking nearly through the fabric. The gym was adequate but barely. Everything seemed in need of maintenance and repair. HVAC in rooms either burned us up or kept us freezing with no in between. Staff was friendly.

My first time no complaints

Breakfast is not good

The place was average. Outdated but still clean.

The property was great. Nice clean and cozy. My only problem was the guests that stayed above us. A lot of the people resided there on a temporary basis. So the ones that stayed on the 2nd and 3rd level you could hear every step bump and jump. Especially if they had children, it sounded like the ceiling was going to fall thru the roof. And it was nothing said or done about it. Other than that everything was nice. The kitchen could have used a better cookware set. There was no oven, only cooktop and microwave.

Had great stay and rooms were clean

I loved the clerk during checkin. She had the best personality very funny and a happy soal. Checkout was a breeze and very friendly!!

Good for traveling with other people. Having 2 bedrooms was great. Found live roaches in the shower. Heating/Air was wonky so you either were burning up or super cold. It was fine for a few nights but wouldn’t want to stay longer.

The rooms are spacious and ours was very clean. I had my daughter and her boyfriend stay here for Thanksgiving and Christmas, reserving thru Expedia. I called to extend the first stay, and got Antoinette. She was extremely rude and snapped at me. Unfortunately when my daughter returned for Christmas, Antoinette was working Christmas day. I reserved late checkout the day after Christmas for 2:00 for an additional small fee. Antoinette told them NO, that they would be charged for another entire day. She is SO RUDE, snaps at you and NEVER makes eye contact. This person has NO BUSINESS being in customer service. Finally, when her manager came in the day of check-out and was watching, Antoinette said they could stay until 2:00 because of the problem they had with their toilet the day before. (The lady that snaked the toilet was extremely nice and determined to fix the problem). So this Antoinette aka Dr.Jekyll and Hyde is ONLY nice and ONLY makes eye contact when a manager is watching. Its an absolute shame that these rooms are comfy but the stay was tainted single-handedly by one person. They need to re-evaluate their employees. Matt on the other hand, was very nice. Pleasant place to stay as long as you don't have to deal with extremely rude and unprofessional Antoinette. I've been in customer service for years and I would NEVER have this employee represent my company with her "mad at the world attitude". Otherwise, a good place to stay.

I didn't like that it took so long to get the money back on my card!

It was a good stay. The bed is very comfortable and the room was clean.

I like it at Sonesta it’s a pleasant place to stay.

Looked like an apartment complex, very comfortable room, lots of space. Very nice person at the front desk. Not a traditional looking hotel, but I would stay again if I am in the area.

Cockroach on the wall and 2 fleas on me in bed. I wish that i could give a better review because i like the property itself. Its laid out apartment style with 4 units to each building and most have a private patio or balcony. To the staff credit i did get a small refund and some future points towards another stay but the points do me no good because i wont stay in a facility with bugs. I think a full refund was in order however, i was told that they could not do so because they did not see the roach themselves.

Staff was ok, the cleaners were pushy. Mostly clean, except for dust on the vents. Cute place near a number of places to go to

The front desk staff were amazing, very friendly. They guided us and made great accommodations for us and our friends since we were a big party. Great stay we most definitely will be coming back.

We LOVED the room. Very nice, spacious and spotless. It was like an exceptional small apartment. The only problem was our next door neighbors. They would blast music and had a young child that would scream bloody murder for a straight hour at a time. It was enough to drive you crazy. We stayed 5 nights. Highly recommend but hope you have good, quiet neighbors.

One of the few True Suites.. actually had 2 rooms