for 6 rooms and 4 days in row this receptionist should treat us nicely. 1. we want every rooms in the same floor ( I requested long before the journey and I even went to this hotel 4 days before check in day just to ensure we are in the same floor) 2. the day we checked in the reception service quite bad. she just said only 4 rooms ready and 2 more rooms aren't ready since we request same floor (it was 5PM) we gotta wait for 2 hours!! she said this without apologize or whatsoever. even her manager next to her just keep silent!! very disappointed 3. the concierge meanwhile very excellent for me, I won't coming back next time. for the price I am paying, I should get better hotel