Very friendly welcome from Caroline, the manager. She let us leave our luggage there in the morning before check-in time, and it had been taken to our room when we arrived later. The heating in the room/shower room wasn't working, but Caroline immediately found a portable radiator which sorted things out nicely. The hotel was very clean and had clearly recently been renovated and nicely decorated. Perfect for our stopover, and easy to walk into Guildford centre.