6.6
Pleasant

From 153 reviews

Traveler Reviews Citadel Hotel

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Top reviews

Peter Fitzsimmons
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4.0

/10

Reviewed 401 week(s) ago

as reviewed on Google

Whilst the rooms were clean and secure, I'd rather have paid a little extra to stay somewhere with a bit more space. The rooms were extremely small. The bathroom area was so small you could sit on the toilet whilst having a shower (no exaggeration). One plug socket for two people with phones and other electronic devices proved frustrating. The place could do with a little face lift. Also, when they say check in is at 4pm, they're not wrong. Get there a minute early and you'll not be able to gain access to the property. This wasn't a problem for us as we just went for a drink before checking in but it may annoy others. Tv hanging off the wall with really bad signal means we got to choose from 3 French channels. No self catering facilities and no breakfast. If all you're looking for is a clean bed in a secure room then great but we wanted something that we consider basic, this was slightly below.
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Liz Donaldson
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2.0

/10

Reviewed 373 week(s) ago

as reviewed on Google

Worst hotel ever - never book this hotel!!!!!. We turned up late, to find the key card to the adjacent family room we had booked did not work, and the hotel had left the adjoining doors locked with no key. We called the number we were given, but no one responded, so I had to sleep on a hard floor. There were 3 of us including our son, and the double bed was only just that! When we asked for a refund the owner ignored all our phone calls and apparently told the site we booked through that the key work fine - it did not - believe me we spent over half an hour trying to get into our room, and phone for help!!! So please what ever you do - do not book this hotel unless you want to be completely ripped off!
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Rachel Fitzsimmons
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4.0

/10

Reviewed 401 week(s) ago

as reviewed on Google

Small room, tiny bathroom, very basic. Only one plug socket. No wardrobe, no drink making facilities. No staff on reception when tried to check in, had to call a number for someone to come and let us in. Relatively clean though.
Esther Fluri
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4.0

/10

Reviewed 351 week(s) ago

as reviewed on Google

We had two adjoining rooms, 'family room' as 2 couples travelling together. Situated on top floor, stairs no lift. Very basic accomodation, but cheap and good location. Entry is via keypad, details provided via email. Unfortunately I had no internet access and therefore didn't get info in time. Had to ring as no one in attendance at building. Would recommend to ensure to have these prior to arriving.
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Marije M.
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6.0

/10

Reviewed 84 week(s) ago

as reviewed on Google

The pictures look nice, but reality is clearly different. There were no towls! What hotel does not have towls? We were in a room right on the street, lots of partying people in the street, which i get because it was the weekend. Just to take that in account when you book here. Bathroom was clean. Fine for one night when passing through but thats it. We did not see the owner of the place, somebody let us in, cause we were a bit later that expected. The key was at the desk with a note next to it with our names. Had to leave bright and early to catch the ferry, so never saw anyone
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