When I arrived at 2:30am on December 8, 2022, the room was not prepared yet even if I called at 9:30pm on December 7, 2022 informing the hotel staff my estimated time of arrival. The hotel staff did not even try to help me with my luggage specially that my room was at the 3rd floor and the hotel has no elevator. I was already very tired and sleepy then. The room has television but has not remote control. In the afternoon of December 8, 2022, I arrived tired from a meeting outside and missed to lock the door in my room. While I was lying in my bed naked, the lady hotel staff suddenly opened the door in my room then she left. She did not bother to apologise. She did not even knock on the door first before opening which is a basic hotel courtesy. With that incident, I felt unsecure in my room. I checked out at 11pm on December 8, 2022.