Overall Ratings & Reviews DoubleTree by Hilton Coventry Building Society Arena

Rooms are very good. Staff are great. BUT - TV did not work in room. Moved to another room. Kettle did not work. Safe did not work!

Perfect for 1 night stay comfortable bed, Hot powerful shower, warm room, good mirror for makeup very friendly & helpful staff

Stains on the sheets, tv didn’t work and no shower gel in the room

Excellent service. Speedy and helpful. Thankfully as room was quite far. The lifts and air con were not working. Took 3 hours to heat room via small tower heater. Perhaps forewarning. Pre heating and discount would be appropriate especially as cost is very high due to a conference however not providing the service expected.

Really enjoyed my stay

The hotel was, as expected with a Double Tree, very good. Check in was efficient, room was very well appointed (not spotless but clean) but the one thing that let the whole place down was the Anecdote Bar - the only place to eat in the evening. Very mediocre, as customers we were made to feel like a nuisance, rather than a customer. Could definitely do better - but they have a captive market at that hotel.

The plug in my sink would not lift and there was dirty liquid in it as the last person probably also couldn't lift it.

Dated hotel with poor, uninspiring facilities. Small gym with quite a bit of kit out of order and no water bottles in the room.

Rooms musty, dark and need a refit. For £250 per night a lot nicer hotels you could choose

Currently being refurbished I booked as usually doubletree has a good gym, this was small and pokey and with broken machines. One redeeming factor breakfast was very good

Lovely welcome when we arrived. Very helpful staff. Room was amazing, clean and comfortable. Shower is better than our own lol

Staff are nice and the hotel is very nice, there's just no lounge to go to when you wanted to relax while socialising.

Great

Air conditioning in the room wasn’t working and I couldn’t open any windows. The floor boards were squeaky too. The wall from the reception to the room was quite the journey, certainly got my steps up with this stay. Breakfast was really good I have to say. Price was over inflated from my experience.

I paid a lot of money to stay here. It was so difficult to find our room - literally a lift, 2 flights of stairs and a 5 minute walk from reception. Then, the ac on the first floor was broken and even one of the receptionists said it was not acceptable with how hot it was up there. Also, the windows did not open so i barely slept for 2 days. Also, despite having a massive car park, there id no free parking for guests. I will not stay there again and will not use Expedia again as the after service has been poor and slow

Stayed 1 week in a family room. We experienced a rude lady staff member who was to help us reset the blurry TV screen. The bathroom always smelt of urine and most of all the air conditioner wasn't consistent. We felt as if we were a pain in the butt but not after paying over a £1200 to have a decent place to stay with my family. We had to change rooms since the air conditioner was not working. The lady staff member with a short hair cut who came to help us fix the broken TV asked if we moved from the initial room because of the air conditioner. She rudely stated that "other customers will be fine without an air conditioner in the room," making us feel as if we were troublesome. The shower leaked & split water all over to the front of the WC floors. Coming from the USA, I wouldn't recommend this run down Hilton to anyone. The advantage is the convenience to the stadium and shops around. To pay for such run down crappy accommodations isn't only a rip off but not appropriate. The hotel walls in the entrances are dirty. Shout out to Jackie the house keeper. Overall, I regret booking a place like that for a week. The first front desk man tall and heavy set wasn't the nicest from day one. The hotel rooms are not chronologically designed so it was a nightmare the night we checked in to find the room and had to go up and down the halls before finding it. Also, the lift was broken the entire time we were there. Worse Hilton ever!!!

Lifts not working

The staff were absolutely lovely and couldn’t do enough to make your stay enjoyable. Really friendly and a credit to the company. The room was clean and bed very comfortable. However, it was a hot August night with no windows to open and a very very poor air conditioning system. We were moved from our first room as it didn’t work at all and then the one that was ‘working’ was totally ineffective. It felt very claustrophobic and stuffy. We also had our dog with us. The room location was a long way from the front door and I probably wouldn’t recommend it for being dog friendly for that reason. Restaurant staff and meal were excellent and the breakfast was lovely too.

Tired , dirty and isolated . Would never use again.

The room was smelly/musty, carpets were stained and dirty. Corridors are in desperate need of painting! I would not recommend this hotel unless it was £30 per night as thats all its worth..