7.8
Pleasant

From 19 reviews

Provided by travelers on
Cleanliness

7.8

Room Comfort

7.1

Meal

7.8

Location

8.3

Service and Facilites

7.4

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Traveler Reviews Sapphire Hotel Hue

Number of reviews per page
20
40

Customer reviews

NCT T.
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5.0

/10

Reviewed 3 week(s) ago

Booked via app, arrived at the hotel and said they didn't check the app so now there are no rooms. Brought to a motel... too bad.
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Tiuu N. u.
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Staycation
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10.0

/10

Reviewed 7 week(s) ago

The food is simple but filling enough. With a budget of 3xx/night and located right in the center, it is also very suitable for those who only rent a room to sleep overnight like me. Cheap, clean, enthusiastic staff.
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Nguyen T. T. N.
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9.1

/10

Reviewed 88 week(s) ago

Giá cả phù hợp, vị trí thuận lợi, phòng ốc sạch sẽ, nhưng mà không dọn phòng hằng ngày, nên nước và khăn tắm cũng không được đưa thêm nếu không chủ động yêu cầu nhân viên. Nhưng nhìn chung khá ổn với tầm giá, mn cân nhắc nhé.

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Le Duong T. D.
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5.1

/10

Reviewed 91 week(s) ago

Cực kì kém chuyên nghiệp. Đã thanh toán phòng rồi nhưng khi đến nơi thì bảo không check mail nên không biết. Dẫn mình qua 1 nhà nghỉ khác với chất lượng phòng rất kém khác so với giá tiền. Khi nói chuyện thì bảo không muốn thì trả lại tiền. Cực kì vô trách nhiệm và kém chuyên nghiệp.

1 people find it helpful

Accommodation's Reply
30 Jul 2023
Hello. Thank you for booking at the hotel e. I'm sorry that when you booked my room, the room was sold out, but I didn't lock this page in time. I made it clear that I will find a room for you if you want, otherwise, if you cancel the room, I will refund, you choose to find another hotel, when staying at Mr. Ok. I also stay up to 14 hours (extra 2 hours) without paying the surcharge for other people's hotels, I said I booked in your hotel so I'm afraid to pay for the extra accommodation, please review the room rate you booked for 1 night. How much and the time of check-in and check-out is at 12 o'clock, so you have to pay more for electricity and water for the hotel, but why did you have to stop paying. I am not satisfied because of the surcharge for overtime, so I study and evaluate your hotel every day. How can you do that, go to a restaurant with millions of dollars to pay but have 150k you decided not to pay, so the hotel gave him alms. Do you consider yourself too worthy?
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Vy Nguyen
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9.7

/10

Reviewed 157 week(s) ago

Clean room, enthusiastic service
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2 people find it helpful

Nguyen H. P.
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8.5

/10

Reviewed 215 week(s) ago

Initially booked, the hotel moved to Alley 19 Nguyen Thai Hoc and renamed it to Sophia Hotel. Get a new hotel, clean rooms, full TV, refrigerator, water heater and friendly staff. Next time will be back!
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1 people find it helpful

SANH T.
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Backpacking
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9.7

/10

Reviewed 285 week(s) ago

My trip to Hue is quite bad. However the hotel is a bright spot. Rooms are not large but comfortable, cheap, close to the west street, convenient transportation, ... Very satisfied!
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3 people find it helpful

Gia The Huy Le
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Family
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5.9

/10

Reviewed 290 week(s) ago

check in was a bit malfunctioning but also finished, nice room, clean but bad soundproof, the next room says anything or watching tv is here listening, so the next room will sleep if my room is okay or not .... 😎, few lines share the hotel hope to overcome
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1 people find it helpful

Dang T. B. H.
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Family
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5.6

/10

Reviewed 290 week(s) ago

the receptionist was happy and enthusiastic, the hotel was nice but the bad thing was the soundproofed room, the room next to the water heard clearly, the other room TV opened here sounded like in my room, darkened the bedrooms, the room I was only allowed to sleep, and in the morning they wake up early so I have to get up ... 😑
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4 people find it helpful

Le Thi H. V.
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Family
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6.0

/10

Reviewed 299 week(s) ago

Nice location because of the fun walking street; Room and bed are not the same as the picture. There are brushes and shampoos but no shower gel or soap for washing hands. The air conditioner is not cool, so equipped with 2 more fans. generally uncomfortable
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1 people find it helpful

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