Hotel SM Cibitung

Explore Hotel SM Cibitung
8.1
Very Good
From 1,054 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.4

Service and Facilites

8.3

People often mention about Hotel SM Cibitung
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Accessibility (15)
Staff Friendliness (15)
Ambiance (14)
Bedroom (14)
Bathroom (13)
Wifi (11)
Room Space (10)
Hotel Area (10)
Distance to City Center (9)
Check-in/out Time (9)
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Traveler Reviews Hotel SM Cibitung

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40
Customer reviews
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
According to the price.. Maximum service
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Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. N*h, Welcome to Sama Hotel & Restaurant. We are committed to providing you with a memorable stay experience through our rooms, services, and amenities. We offer delicious food at great value, and our friendly and attentive staff look forward to welcoming you. Thank you for your valuable feedback and rating. We sincerely apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. We also have many promotions (room packages, meeting packages, food packages, etc.). Please contact our marketing department for more information on our promotions. We look forward to welcoming you back again. For any inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
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I***a
icon-Staycation
Staycation
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6.5
/10
Reviewed 1 week(s) ago
clean room, comfortable place, good service 🥰🥰
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Accommodation's Reply
12 Jan 2026
Hello Mr./Ms. I*a, welcome to Sama Hotel & Restaurant. We are committed to providing every guest with a memorable experience through our rooms, services, and amenities. We offer the best prices, the best food, and friendly, welcoming staff. Thank you for your valuable feedback and rating. We apologize for any inconvenience caused. Superior rooms have CRT TVs, while other rooms have LED/flat-screen TVs. Free Wi-Fi is available in all rooms. We also have many promotions (room packages, meeting packages, food packages, etc.). Please contact our marketing department for more information on our promotions. We look forward to welcoming you again. For inquiries or reservations, please contact 02*46 (phone) or 08*54 (WhatsApp). Thank you for your support. Sama Hotel & Restaurant.
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r***l
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
It's good, but there are some who don't use AC
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Accommodation's Reply
12 Jan 2026
Hello, R*I. Welcome to Sama Hotel & Restaurant. We strive to create an unforgettable stay for our guests through our rooms, services, and facilities. We offer delicious food at great value. Our friendly and attentive staff will be happy to assist you. Thank you for your valuable feedback and rating. We apologize for any inconvenience caused. Superior rooms are equipped with CRT TVs, while other rooms are equipped with LED/flat-screen TVs. Free Wi-Fi is available in all rooms. Please check out our various promotions (room packages, meeting packages, dining packages, etc.). For event planning inquiries, please contact our marketing department. We look forward to welcoming you again. For questions or reservations, please call 02*46 or WhatsApp us at 08*54. Thank you for your patronage. From the entire Sama Hotel & Restaurant team.
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Verified Traveler
icon-Transit
Transit
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5.7
/10
Reviewed 8 week(s) ago
The bed was dirty, with old sheets that hadn't been changed, and the pillowcases were dirty, covered in hair from the previous guest. Worst of all, the bathroom floor was dirty and full of tiny worms.
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Accommodation's Reply
18 Nov 2025
Dear Mr. G*t, We apologize for the inconvenience caused. Thank you for your review. Samaj Bitan Hotel will continue to improve the cleanliness of our guest rooms. Samaj Bitan Hotel & Restaurant warmly welcomes you and your family. We are committed to providing impressive rooms, services and facilities to all our guests. We always offer the best prices and the best food. And we appreciate that our staff provides friendly and warm service. *Thank you for your review and rating* You can always enjoy our latest promotions (room packages, meeting packages, dining packages, etc.) Please contact our marketing department for upcoming events. We look forward to serving you again. For any inquiries or reservations, please contact 02*6 / Tel. 08*54 / WhatsApp. Thank you for using our services. Best regards, Samaj Bitan Hotel & Restaurant Management
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F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff are friendly, the check-in process is also fast
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Accommodation's Reply
04 Nov 2025
Dear Mr. F*h, Sama Hotel & Restaurant would like to welcome you and your family. We are committed to providing you with an unforgettable stay experience with comfortable rooms, excellent service and complete facilities. We offer the best prices, delicious food and friendly and attentive service. *Thank you for your review and predictions.* We always have interesting promotions (room packages, meeting packages, dining packages, etc.) If you are planning an event, please contact our marketing department. We look forward to welcoming you. Enquiries & Reservations: 02**********46 / Tel: 08**********54 / WhatsApp Thank you for using our services. Thank you. Sama Hotel & Restaurant Management Team
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f***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Great hotel, recommended for rest
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Accommodation's Reply
04 Nov 2025
Dear F*a, Sama Hotels & Resorts welcomes you and your family. We are committed to creating a memorable experience for our guests with comfortable rooms, excellent service and comprehensive facilities. We offer the best prices and the most delicious food, and it is our pleasure to see our staff serving you with dedication. *Thank you for your five-star review* We always have exciting promotions (room packages, meeting packages, dining packages, etc.) If you are planning an event, please contact our marketing department. We look forward to welcoming you. Inquiries & Reservations: 02*******4 / WhatsApp Thank you for using our services. Sama Hotels & Resorts Management Team
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Y***i
icon-origin-TRAVELOKA
5.6
/10
Reviewed 12 week(s) ago
Superior package room is the most expensive, very disappointed for a jasmine room, the bathroom has no hot water, the tube TV has no wifi, is this the worst room on purpose, is this the quality?
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Accommodation's Reply
04 Nov 2025
Dear Mr/Ms Yee, Sama Hotel & Restaurant welcomes you and your family. We are committed to providing you with a memorable experience in our rooms, services and facilities. We offer the best prices, the most delicious food and friendly and attentive service. *Thank you for your review and rating. We apologize for any inconvenience this may cause. Some of our superior rooms have CRT TVs while others have LED/flat screen TVs. All rooms have free Wi-Fi. We always have the best deals (room packages, meeting packages, dining packages, etc.). If you are planning an event, please feel free to contact our marketing department. We look forward to welcoming you. Enquiries & Reservations: 02**********46 / Tel: 08**********54 / WhatsApp Thank you for using our services. Thank you. Sama Hotel & Restaurant
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Andri H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Comfortable and nice for resting
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Accommodation's Reply
22 Oct 2025
Dear Mr. Andre, Welcome to Sama Hotel & Restaurant. We are committed to creating memorable experiences with our rooms, services and facilities. We offer the best prices and the most delicious food, and we would like to thank all our staff for their dedication. *Thank you for your review and rating* We always have the best packages (room packages, meeting packages, restaurant packages, etc.) If you are planning an event, please contact our marketing department. We look forward to welcoming you back. Enquiries and Reservations: 02*******6 / Tel: 08*******54 / WA Thank you for using our services. Thank you. Sama Hotel & Restaurant Management
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azka k.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
polite and courteous hotel waiter
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E***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Make your rest comfortable and strategic location... Make meeting your husband easy...
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
great, the place is comfortable and clean
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2 people find it helpful
h***y
icon-origin-TRAVELOKA
6.5
/10
Reviewed 28 week(s) ago
really not enough to repeat... want to change rooms
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1 people find it helpful
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 35 week(s) ago
Friendly staff, good service, good place, good AC, but not cold enough for me.
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M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
stayed here for one night, when I first checked in I was immediately informed that the room I booked was close to a nightclub, I was worried that it would disturb my rest, because the information said it was noisy until morning. Then I was offered to upgrade the room, but I had to pay an additional fee, but it turned out that the room size was the same. So far I've been comfortable, because I'm tired and need to rest.
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E***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Safe and comfortable environment even though the location is near the main road.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
8.9
/10
Reviewed 36 week(s) ago
The hotel building is quite old. For the hotel staff, everything is okay, the security is also good.
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N***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 39 week(s) ago
It's quite comfortable... AC, TV, toilet, bed, everything... but it's an old building... I was a bit hesitant because people kept complaining, but luckily I got a really good room... so it's not a problem, keep it up and improve it, haha
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1 people find it helpful
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
The hotel staff is very friendly and the restaurant food is delicious. Access is also close to the toll road
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1 people find it helpful
I***e
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 54 week(s) ago
My team said there's a lot that needs to be fixed here.
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Accommodation's Reply
06 Jan 2025
Dear Mr. I*e. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Thank you very much for your input regarding Hotel sama cibitung, we will discuss your input with management. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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L***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
The staffs are friendly and nice. Highly recommend staying here, the restaurant is open 24 hours 👌
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Accommodation's Reply
11 Dec 2024
Dear Mr. L*i. Hotel sama & Resto is honored to welcome you and your family as our guests. We always try our best to ensure that our rooms, services and facilities are always memorable for our guests. We always provide the best price and taste for our guests and we are also happy that our staff can provide friendly service for you. Always get the best promos from us (Room Packages, Meeting Packages, Restaurant Packages, etc.) please contact our marketing department, for every event you will hold. We hope to see you again soon. Thank you for your visit. Warm regards, Management. Hotel sama & Resto.
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Number of reviews per page
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