A terrifying experience when staying at this hotel. Everyone who goes to Dalat, don't ever stop here. Story 1: early reservation at 10 o'clock reception was ok. But at 10am when I got a room, the staff said that the guest had not checked out, so I had to call for 12 o'clock to come back until 12 o'clock when I came back, there was still no. While I was booking 2 weeks earlier. At the moment, quite a few empty rooms are opening. When I asked for a reservation, the staff waited 5 minutes for me to arrange the room immediately. Story 2: When I come home, press the elevator from the 3rd floor to go down. As soon as I stepped into the elevator the door closed and the lights went off. Elevator button no signal, press the alarm outside nor. I just took the phone to call the receptionist for assistance. Receptionist answered very calmly: "the elevator was cut off that power. The power company said about 1 hour before new again. Please wait a bit". I said the receptionist called the hotel maintenance technician to help open the elevator door. Receptionist answered very province: "My manager has just gone out, I do not know what to do, he waited for photos about 30 minutes to count and then calculated". I asked, is there any way to open the door? The receptionist said: "I try to open it inside, I cannot bring it to outside." Then I turned off the engine ... click ... Stand in the elevator that was dark and suffocating because of lack of oxygen for more than 15 minutes. My friend just thought of trying to get a clean key into the small door slot to create a gap and then slide the door. Luckily, the door opened. Escape is both tired and scared. Taking the stairs down to the front desk, the receptionist was still leisurely holding the phone while surfing the web without regard for the safety of the guests as well as any action to support guests and apologize to the guests. The service here is very bad. Worse than the bad word. Those who are about to come to Dalat travel "never" visit this "continuous broadcast" hotel. No clever days of unjust death in the elevator of the hotel and no way home there always.