8.6
Very Good

From 1,768 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about AIHO Hotel Medan (Formerly Radisson Hotel)
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Bedroom (48)
Ambiance (47)
Distance to City Center (46)
Staff Friendliness (43)
Bathroom (42)
Room Space (37)
Hotel Area (35)
Accessibility (34)
Family Friendly (28)
Check-in/out Time (27)
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Traveler Reviews AIHO Hotel Medan (Formerly Radisson Hotel)

Number of reviews per page
20
40

Customer reviews

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Ronny D.
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6.3

/10

Reviewed 2 day(s) ago

unpleasant smell in the hotel lobby, it feels like the smell of wet carpet, the swimming pool, yeah, that's it..
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P***n
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Staycation
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8.5

/10

Reviewed 3 day(s) ago

CS is friendly and the check in process is fast.
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Accommodation's Reply
10 Apr 2025
Dear Sir/Madam, Thank you for your review and rating regarding your stay at aiho hotel Medan. We are glad to hear that you were satisfied with the friendliness of our team and the fast check-in process. We look forward to welcoming you back in the future. Warm regards, pr manager
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A***i
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9.7

/10

Reviewed 6 day(s) ago

The room is comfortably located in the city center.
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1 people find it helpful

Accommodation's Reply
08 Apr 2025
Dear valued guest, Thank you for choosing AIHO Hotel Medan as your preferred accommodation during in Medan, We are delighted to heart that you feel happy with our strategic location. Look forward to welcome you back soon. Sincerely Regards, PR Manager
a***t
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9.4

/10

Reviewed 1 week(s) ago

Best hotel in Medan. Easy check-in. Staff fast response.

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Accommodation's Reply
07 Apr 2025
Dear valued guest, Thank you for your kind words! We’re glad you enjoyed your stay, found the check-in smooth, and appreciated our responsive team. We look forward to welcoming you back soon! Sincerely Regards, PR Manager Aiho Hotel Medan
I***h
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Leisure
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10.0

/10

Reviewed 1 week(s) ago

Initially 3 nights, because I still felt at home, I extended it for 2 more nights. Strategic location, friendly & honest staff, cleanliness is always maintained. The children also felt at home.
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Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Thank you for your positive review! We are glad to hear that you and your family enjoyed your stay. See you again on your next visit! Warm Regards, pr manager. Aiho Hotel Medan
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Anita F. A.
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Staycation
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9.7

/10

Reviewed 1 week(s) ago

There is an iron in the hotel so no need to borrow it again. Clean room. Access to shopping center is close.
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Accommodation's Reply
07 Apr 2025
Dear Ms. Anita, Thank you for taking the time to rate and review your stay at Aiho Hotel Medan. Glad to hear that you were satisfied with our ironing facilities, room cleanliness, and strategic location. We look forward to welcoming you back in the future. Warm regards, pr manager. Aiho Hotel Medan
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B***a
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Business
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10.0

/10

Reviewed 2 week(s) ago

Nice choice for staying in Medan.

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Accommodation's Reply
31 Mar 2025
Dear Valued Guest, Thank you for choosing to stay with us while in Medan. We are delighted you had a great experience and hope to welcome you again very soon. Sincerely Regards, PR Manager
Ruslan H.
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Business
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9.7

/10

Reviewed 3 week(s) ago

Nice place to stay and in the middle of the city.

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Accommodation's Reply
31 Mar 2025
Dear Mr Ruslan, Thank you for your kind words. We are delighted you enjoyed your stay and our central location. We look forward to welcoming you in the near future. Sincerely Regards, PR Manager
K***a
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Business
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6.7

/10

Reviewed 4 week(s) ago

Okay just for location. Cleanliness? You should train the cleaner to pay attention to detail on how to clean the room.

4 people find it helpful

Accommodation's Reply
18 Mar 2025
Dear Valued Guest, Thank you for your feedback. We appreciate your comments and sincerely apologize if the cleanliness did not meet your expectations. Your input is valuable, and we will address this with our housekeeping team to ensure better attention to detail. We hope to have the opportunity to provide you with an improved experience in the future. Sincerely Regards, PR Manager
D***l
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Staycation
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6.4

/10

Reviewed 5 week(s) ago

The rooms tend to be dirty and the towels are not good...need a lot of repairs...considering the room rates are quite expensive
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2 people find it helpful

Accommodation's Reply
11 Mar 2025
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced. We will immediately follow up on the cleanliness of the room and the quality of the towels to meet the expected standards. Your feedback is very valuable for us to continue improving our services. We look forward to welcoming you back with a better experience in the future. Warm regards, pr manager
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a***t
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Staycation
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9.4

/10

Reviewed 5 week(s) ago

Best hotel in medan. Recomended. Near kfc

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Accommodation's Reply
11 Mar 2025
Dear Valued Guest, Thank you for your positive review. We are glad you enjoyed your stay at Aiho Hotel Medan. Our strategic location is indeed one of our advantages. We hope to welcome you back in the future. Warm regards, pr manager
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M***a
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Staycation
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10.0

/10

Reviewed 5 week(s) ago

The hotel is very comfortable, my family and I often stay here, the food is also delicious, the service is very good and friendly
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Accommodation's Reply
11 Mar 2025
Dear Valued Guest, Thank you for your review and rating. We are very pleased to know that you and your family always enjoy your stay at Aiho Hotel Medan. We will continue to strive to provide the best service and serve delicious dishes for your comfort. We look forward to welcoming you back in the future. Warm regards, pr manager
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I***M
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Leisure
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9.4

/10

Reviewed 5 week(s) ago

Towels and pillow cases are old, seems like they need to be replaced with new ones. Staff is friendly, very helpful to guests. Room 706 view is ok. Coming again next time. 🤣
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1 people find it helpful

Accommodation's Reply
11 Mar 2025
Dear Valued Guest, Thank you for your constructive rating and review. We are glad to know that you were pleased with our staff service and enjoyed the view from your room. Your feedback regarding the towels and pillowcases is highly appreciated and will be forwarded to the relevant department for the best solution. We look forward to welcoming you back on your next visit. Warm regards, pr manager
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a***o
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Leisure
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9.7

/10

Reviewed 5 week(s) ago

Breakfast food is not tasty. Cold fried rice at 8am. Sour pineapple and papaya are not sweet.
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1 people find it helpful

Accommodation's Reply
11 Mar 2025
Dear Guest, Thank you for your feedback. We apologize for the unpleasant experience regarding breakfast. Our culinary team will review the quality and presentation of the food to improve it in the future. We hope to welcome you back with a more satisfying experience. Warm regards, pr manager
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a***t
icon-origin-TRAVELOKA

9.4

/10

Reviewed 7 week(s) ago

Clean room and new. Staff friendly

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Accommodation's Reply
20 Feb 2025
Dear valued guest, Thank you for your kind review and rating. We are delighted to hear you enjoyed our clean and modern rooms, as well as our friendly staff. We look forward to welcoming you again soon. Sincerely Regards, PR Manager
W***Y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 10 week(s) ago

service has improved after changing the name, just a suggestion if there is a hotel menu in the room, so you don't have to go to the restaurant...
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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Thank you for your rating and review for Aiho Hotel Medan. Glad to know that you enjoyed your stay at our hotel. For some rooms starting from deluxe room, we provide digital menu via IPTV. We hope to meet and serve you again in the future. Warm regards, pr manager
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E***a
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10.0

/10

Reviewed 10 week(s) ago

Recommended hotel in the city center. Comfortable, clean. Overall great. All the food is delicious
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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Thank you for your rating and review for Aiho Hotel Medan. Glad to know that you enjoyed your stay at our hotel such as the strategic location and delicious food available. We look forward to seeing you and serving you again in the future. Warm Regards, pr manager
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A***a
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Leisure
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10.0

/10

Reviewed 10 week(s) ago

friendly service, good, well served.. overall all good... next time if I come to this city I will stay again at this hotel... Thank you
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1 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Thank you for your rating and review for Aiho Hotel Medan. Glad to know that you enjoyed your stay at our hotel especially the service we provide. We look forward to seeing you and serving you again in the future. Warm Regards, pr manager
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J***a
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Leisure
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10.0

/10

Reviewed 11 week(s) ago

I've stayed here twice, it's comfortable and quiet.
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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Thank you for your rating and review for Aiho Hotel Medan. Glad to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the near future. Warm regards, pr manager.
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Dewie A. S.
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10.0

/10

Reviewed 13 week(s) ago

Awesome, very impressive. I want to stay again
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Accommodation's Reply
22 Jan 2025
Dear Mrs. Dewie, Thank you for your rating of Aiho Hotel Medan. Glad to know that you enjoyed your stay at our hotel. We look forward to seeing you again and serving you again in the future. Warm regards, pr manager.
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Number of reviews per page
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