I was not happy with the service at all. Long story short. I planned 10 days of vacation and 2 days would be for travel. When I booked my hotel room I accidentally booked an extra night for when I was traveling to Funchal. So I realized it and called weeks ahead. They would not return my call. Told me they would leave a message multiple times for management. Finally days before I was to travel to Funchal. They told me management would not refund me one day back. I even asked for credits to use at their hotel. They would not budge. It was really disappointing. I had a very expensive room around $700+ a night and I was not canceling my reservations either. I thought it was poor customer service. I Travel a lot and this shouldn’t have even been a question. But keeping my money was more important. Then keeping their customer happy.

What an amazing place. Location was excellent. I could LIVE in the superior ocean suite! Breakfast buffet is spectacular. Room service was delicious. The Spa was a dream. The rooftop pool and bar have a beautiful view day or night. Staff is very professional and attentive.

Fantastic hotel near the heart of Funchal. The hotel has great rooms. The vibe is a bit like the 1990s- In a nice way - not as a negative. The buffet breakfast is excellent- wide selection of food and pastries. Service at the reception was excellent with friendly help from Marta.

Very chic hotel with beautifully furnished rooms; the view of the ocean is breathtaking. The location of the hotel is perfect, a 10-15 minute walk to the city center, with a view of the ocean and the harbor from the window. Shops and restaurants are nearby. The room was large and clean, with a very comfortable bed. Very good selection at breakfast, and the SkyBar was a highlight. The staff was mostly friendly and helpful. When booking via the hotel’s website, you get some benefits; however, these are sometimes forgotten at checkout, so please keep that in mind :)

Amazing hotel worth more than 5* . Check in progress fast and kind staff! The house quality cleaned our room 3 times 😱 and they were very kind too. At night also a small water and a chocolate on our bed. Breakfast with nice options and tasty. Service in restaurants very nice. They change the buffet everyday for different variety! And the galaxia bar was amazing designed! Thank you very much!