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Traveloka (1,302)

7.7

Pleasant

From 1,302 reviews

Provided by travelers on

Cleanliness

7.6

Room Comfort

7.6

Meal

7.3

Location

8.1

Service and Facilites

7.7

People often mention about Bobotel Gatot Subroto Medan

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Distance to City Center (12)

Ambiance (11)

Room Space (10)

Soundproof (10)

Bedroom (10)

Accessibility (9)

Staff Friendliness (9)

Wifi (9)

Check-in/out Time (9)

Taste (9)

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Traveler Reviews Bobotel Gatot Subroto Medan

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Customer reviews

eva m.

6.0

/10

Reviewed 2 week(s) ago

Not recommended at all, the mystical aura is really strong, man.

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2 people find it helpful

H***y

Leisure

8.5

/10

Reviewed 2 week(s) ago

The best at a cheap price.

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E***n

Staycation

10.0

/10

Reviewed 2 week(s) ago

Great food great room service good receptions and overall service, location near centre of the city so mobility will not be any problem, hot water work all the time

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J***s

Business

6.4

/10

Reviewed 2 week(s) ago

This is my second time staying at bobotel but I see the facilities are getting worse, such as leaking air conditioner, non-user friendly shower, uncomfortable room, finally I asked to move rooms. My message is for all rooms to be maintained again and pay attention to customer comfort.

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1 people find it helpful

a***t

Transit

8.8

/10

Reviewed 6 week(s) ago

Nice and warm staff. For the short sleep, recommended.

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I***a

8.4

/10

Reviewed 12 week(s) ago

It's good, but if possible, the TV broadcast can be changed so that there are many channels and it's not blurry, the remote can also be changed. There's no soap in the toilet, the hot water is also not hot, only warm for babies. Hopefully in the future there will be changes Because the room is unique, it can be more interesting.

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1 people find it helpful

N***a

Transit

8.4

/10

Reviewed 13 week(s) ago

Friendly staff, strategic location, different breakfast menu every day and the taste is quite good.

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B***y

6.5

/10

Reviewed 19 week(s) ago

Towels and soap are not provided. The AC should also be serviced because it is noisy.

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ADE I.

Business

8.2

/10

Reviewed 19 week(s) ago

Overall good, unfortunately there is no soap available

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D***k

Staycation

8.8

/10

Reviewed 24 week(s) ago

The staff is cool, friendly and quick to respond, highly recommended

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L***a

Medical

8.2

/10

Reviewed 24 week(s) ago

Everything was good. The sfaff was friendly. Room was good but

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N***a

6.7

/10

Reviewed 37 week(s) ago

The room smelled good but was too stuffy, ordered a king bad, but the single bed was made into one, the water in the bathroom was also stagnant, the sink was clogged, it needed a lot of repairs.

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7 people find it helpful

Accommodation's Reply

09 Aug 2024

Hi! Warm Greetings from Bobotel Gatot Subroto Medan. Thank you for staying at Bobotel Gatot Subroto Medan, and we would also like to thank you for taking the time to share your review about our hotel service. It is with a heavy heart that we read your review, we apologize for the inconvenience. We strive to provide every guest with excellent service, but clearly we failed to meet your expectations. Your concerns have been brought to the attention of the relevant department, and we will make necessary changes and assure you of the best service for your future visits. We look forward to having you back on your next visit. We Heart You.

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G***t

Leisure

6.4

/10

Reviewed 40 week(s) ago

Few electrical plugs, dirty and smelly towels. Everything else is still good, just need to improve the cleanliness of the bed covers, pillows and towels.

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2 people find it helpful

Accommodation's Reply

16 Jul 2024

Good afternoon sir/madam. Warm Greetings from Bobotel Gatsu Medan. Thank you for staying at Bobotel Gatot Subroto Medan, and we would also like to thank you for your time to write about your experience about our hotel services. It is with a heavy heart that we read about your review, we apologize for your inconvenience, we strive to provide every guest with excellent service but clearly we failed to meet your expectations. Your concerns have been brought to the attention of the relevant departments, and we have made changes to treat them and assure you of the best service for your next visit. We Heart You.

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R***t

Business

6.5

/10

Reviewed 42 week(s) ago

The room is too small, there is no table, there is only 1 plug for charging your cellphone, the bathroom is flooded with water when you shower.

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3 people find it helpful

Accommodation's Reply

06 Jul 2024

Hi Ma'am/Sir, Warm Greetings from Bobotel Gatsu Medan. We would like to thank you for staying at Bobotel Gatsu Medan, and we would also like to thank you for your time in sharing your review of our hotel services. It is with a heavy heart that we read about your review, we apologize for your inconvenience, we strive to provide every guest with excellent service but clearly we failed to meet your expectations. Your concerns have been brought to the attention of the relevant departments, and we will make the necessary changes and assure you of the best service for your future visits. We look forward to having you back on your next visit. We Heart You.

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L***a

Staycation

10.0

/10

Reviewed 42 week(s) ago

The staff are friendly and very helpful, friendly and feel like family. There is a coffee shop next to the hotel (Kopi Layang). The meeting room is also clean and luxurious. The rooms are clean with cheap Badgets located in the city center. Access distance to the Mall (Delipark, CarefoorMedan Fair) is very close. Especially if you want to buy souvenirs, it's closer and has easy access to transportation. Starting from the security who was quick to open the door and friendly to us. The most comfortable hotel I have ever visited. With low prices and complete facilities. Will stay here again later.

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2 people find it helpful

Accommodation's Reply

16 Jul 2024

Good morning ma'am/sir. Warm Greetings from Bobotel Gatot Subroto Medan. Thank you for taking the time to write about your experience while staying at Bobotel Gatot Subroto Medan. We are glad you had a good experience with us. Guest comfort is a priority for us. We look forward to your next visit, and enjoy your staycation comfortably. We Heart You.

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L***a

10.0

/10

Reviewed 42 week(s) ago

Highly recommended, close to the city center, clean, comfortable, the staff is friendly and fast. Anyway, don't regret it. With that price you can get a room in the same class 🌟 5. The best 🥰😍

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Accommodation's Reply

16 Jul 2024

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D***k

Staycation

9.1

/10

Reviewed 43 week(s) ago

Overall everything is good, clean and comfortable.

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Accommodation's Reply

01 Jul 2024

Hi sir/madam. Warm Greetings from Bobotel Gatsu Medan. Thank you for taking the time to write about your experience while staying at our Hotel. We are happy that you had a memorable experience while staying at our hotel and were able to enjoy the hotel atmosphere/facilities. Guest comfort is a priority for us, so we will always try to provide the best service to our guests. We look forward to welcoming you again. We Heart You.

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Yesi a.

8.1

/10

Reviewed 43 week(s) ago

The hotel staff is good, from the security guard to the receptionist, they are friendly, comfortable, but the condition of the rooms is not clean, not comfortable.

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1 people find it helpful

Accommodation's Reply

03 Jul 2024

Hi Mrs. Yesi, Warm Greetings from Bobotel Gatsu Medan. We would like to thank you for staying at Bobotel Gatsu Medan, and we would also like to thank you for your time in sharing your review of our hotel services. It is with a heavy heart that we read about your review, we apologize for your inconvenience, we strive to provide every guest with excellent service but clearly we failed to meet your expectations. Your concerns have been brought to the attention of the relevant departments, and we will make the necessary changes and assure you of the best service for your future visits. We look forward to having you back on your next visit. We Heart You.

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Dara N. P.

10.0

/10

Reviewed 46 week(s) ago

The rooms are comfortable enough to make it comfortable to stay here.

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1 people find it helpful

Accommodation's Reply

13 Jun 2024

Haii Dara NP Warm Greetings from Bobotel Gatot Subroto Medan. Thank you for taking your time to write about your experience while staying at our hotel. We are happy that you had a memorable experience while staying at our hotel and were able to enjoy the hotel atmosphere/facilities. Guest comfort is a priority for us, so we will always try to provide the best service to our guests. We look forward to welcoming you again. We Heart You.

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D***a

10.0

/10

Reviewed 47 week(s) ago

Nice and comfortable to stay here, cheap price.

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1 people find it helpful

Accommodation's Reply

05 Jun 2024

Hi! Dara, Warm greetings from Bobotel Gatot Subroto Medan. Thank you for sharing your staycation experience with us. We are very happy to know that you enjoyed our services and facilities during your stay. Thank you and we hope to welcome you back to Bobotel Gatot Subroto Medan.

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