Overall Ratings & Reviews Staybridge Suites DUBAI AL-MAKTOUM AIRPORT, an IHG Hotel

Very poor service. staff keep passing the blame when questioned.

Outstanding

I like Avery things no complaints

Nice rooms, great staff, and wide food selection for breakfast

Terrible location

Staff is excellent. Hotel is very clean but a little older. Beds are very comfortable.

Nice and clea

I never write negative reviews but this was the worst experience we ever had in dubai at a hotel

We stayed at this property for 25 days and the house keeping would just make the bed and leave. We demanded that our room should be cleaned daily. We were told that’s only if you checkout as we don’t clean rooms daily for the long term guest. What a stupid excuse. I have travelled my whole life and never heard this before. Please don’t stay here. Trust me you will regret it

This was my worst experience in dubai. I stayed at the hotel for total of 25 days. I paid for their daily resort fee in cash and a few days later I was told I never paid anything and asked to pay again. When I said I need to see the cameras to prove they got scared and apologized. Please make sure you pay for everything by card. They are scammers

If you stay here it’s like witnessing an episode of faulty towers but worse! Awful staff, awful cleanliness, awful location, awful food and fly infested rooms!

Greath place, clean 2 swiming pool

Very good accommodations

The hotel staff were not very responsive. Management although apologetic but lacked any substance to address the list of issues. Issues ranged from smell, to ac not working to shower head to comfort of bed to promising and. It Referred this to hotels.com who also have not responded as promised.

Great location and hotel

Very nice and clean

I booked this reservation for my niece and her family in Dubai. So on the web, it says that the check in is at 3pm, they’ve arrived at 4 pm and was told that the room wasn’t ready and that the check in really is at 4pm. They did not get to the room until 5pm. Also, I paid for breakfast, but they were told they did not have free breakfast. Tried calling the front desk , first it was just ringing, but the web says it’s supposed to be 24 hours. Did I mentioned that I was calling from the US , the 2nd time I called , I was told to call at 8:3am and called the 3rd time and asked to call back at 9:00. I am a member of the Holiday Inn and always been happy with them. There’s no need to purchase breakfast because it always comes free. Maybe only in the states and not in UAE. Also maybe because I booked it in Expedia. Overall the place is very clean. The kids enjoyed the pool. The front desk staff though were very polite. Tried calling Expedia and was on hold forever. I gave up and just sent money to my niece so they don have to pay for breakfast. The stay was supposed to be a present for her kids for Eid.

The staff were so friendly and everything was so good.

This what a great hotel, great breakfast a d staff and comfortable rooms, is a little further away from the main attractions, butI like the quietness of the area, no traffic.

I like everything