7.6
Pleasant

From 74 reviews

Cleanliness

8.0

Room Comfort

7.2

Service and Facilites

7.6

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Traveler Reviews Staybridge Suites DUBAI AL-MAKTOUM AIRPORT, an IHG Hotel

Number of reviews per page
20
40

Top reviews

Chad
icon-Business
Business

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Nice rooms, great staff, and wide food selection for breakfast
Ferial

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Terrible location
mirza

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Staff is excellent. Hotel is very clean but a little older. Beds are very comfortable.
aina

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Nice and clea
Verified traveler
icon-Friends and Family
Friends and Family

2.0

/10

Reviewed 47 week(s) ago

Hotels.com verified review

I never write negative reviews but this was the worst experience we ever had in dubai at a hotel
Mohammad
icon-Friends and Family
Friends and Family

2.0

/10

Reviewed 47 week(s) ago

Hotels.com verified review

We stayed at this property for 25 days and the house keeping would just make the bed and leave. We demanded that our room should be cleaned daily. We were told that’s only if you checkout as we don’t clean rooms daily for the long term guest. What a stupid excuse. I have travelled my whole life and never heard this before. Please don’t stay here. Trust me you will regret it
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Ehtesham
icon-Friends and Family
Friends and Family

2.0

/10

Reviewed 47 week(s) ago

Hotels.com verified review

This was my worst experience in dubai. I stayed at the hotel for total of 25 days. I paid for their daily resort fee in cash and a few days later I was told I never paid anything and asked to pay again. When I said I need to see the cameras to prove they got scared and apologized. Please make sure you pay for everything by card. They are scammers
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Alia
icon-Business and Leisure with Children
Business and Leisure with Children

2.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

If you stay here it’s like witnessing an episode of faulty towers but worse! Awful staff, awful cleanliness, awful location, awful food and fly infested rooms!
QUAD
icon-Leisure with Children
Leisure with Children

10.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

Greath place, clean 2 swiming pool
SM Anwar

10.0

/10

Reviewed 77 week(s) ago

Expedia Group verified review

Very good accommodations
Tamoor
icon-Friends and Family
Friends and Family

2.0

/10

Reviewed 78 week(s) ago

Hotels.com verified review

The hotel staff were not very responsive. Management although apologetic but lacked any substance to address the list of issues. Issues ranged from smell, to ac not working to shower head to comfort of bed to promising and. It Referred this to hotels.com who also have not responded as promised.
Natalia
icon-Leisure with Children
Leisure with Children

10.0

/10

Reviewed 88 week(s) ago

Expedia Group verified review

Great location and hotel
Ariane

10.0

/10

Reviewed 91 week(s) ago

Expedia Group verified review

Very nice and clean
Madeline
icon-Leisure with Children
Leisure with Children

6.0

/10

Reviewed 92 week(s) ago

Expedia Group verified review

I booked this reservation for my niece and her family in Dubai. So on the web, it says that the check in is at 3pm, they’ve arrived at 4 pm and was told that the room wasn’t ready and that the check in really is at 4pm. They did not get to the room until 5pm. Also, I paid for breakfast, but they were told they did not have free breakfast. Tried calling the front desk , first it was just ringing, but the web says it’s supposed to be 24 hours. Did I mentioned that I was calling from the US , the 2nd time I called , I was told to call at 8:3am and called the 3rd time and asked to call back at 9:00. I am a member of the Holiday Inn and always been happy with them. There’s no need to purchase breakfast because it always comes free. Maybe only in the states and not in UAE. Also maybe because I booked it in Expedia. Overall the place is very clean. The kids enjoyed the pool. The front desk staff though were very polite. Tried calling Expedia and was on hold forever. I gave up and just sent money to my niece so they don have to pay for breakfast. The stay was supposed to be a present for her kids for Eid.
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lubnaalbdry
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 104 week(s) ago

Expedia Group verified review

The staff were so friendly and everything was so good.
Monica
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 106 week(s) ago

Expedia Group verified review

This what a great hotel, great breakfast a d staff and comfortable rooms, is a little further away from the main attractions, butI like the quietness of the area, no traffic.
LUIS MANUEL
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 106 week(s) ago

Expedia Group verified review

I like everything
Meena
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 118 week(s) ago

Hotels.com verified review

Friendly staff. Decent rooms. Clean rooms. Complimentary breakfast. Lots of options for breakfast and lunch. Laundry facilities are available. But it is a bit far from downtown so add an hour to your trip one way.
Kemisha W.
icon-Leisure
Leisure

8.0

/10

Reviewed 122 week(s) ago

Expedia Group verified review

Great hotel and the room was awesome. Breakfast options were the same thing everyday but satisfactory. The hotel is really in the middle of nowhere so requires long costly taxi rides to get around to anywhere the shuttle won’t provide access to, especially at night. Tour operators do not do pickups at the hotel due to the far location so you have to meet them somewhere. The staff is great tho and the manager was particularly helpful to me with a challenging situation I faced.
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Emmanuel
icon-Leisure with Friends
Leisure with Friends

2.0

/10

Reviewed 125 week(s) ago

Expedia Group verified review

Staff required payment on arrival. Staff refused reservation modification. Staff refused to communicate information when guest were arrested.
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