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Explore Hotel Grand Mempura

Traveloka (27)

8.5

Very Good

From 27 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.4

Meal

8.4

Location

8.7

Service and Facilites

8.1

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Traveler Reviews Hotel Grand Mempura

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Customer reviews

e***n

10.0

/10

Reviewed 10 week(s) ago

The service experienced during the stay was good, the breakfast provided was delicious.

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1 people find it helpful

I***E

Business

9.4

/10

Reviewed 17 week(s) ago

Need a Bell Boy to help carry items

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I***E

Business

9.4

/10

Reviewed 17 week(s) ago

The room and bedsheets were clean, there was a problem with the water not flowing, there was no bell boy so there was no one to help lift things, TV channels were limited

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Poltak S. P. S.

Business

10.0

/10

Reviewed 42 week(s) ago

A very comfortable hotel with the best facilities. Hopefully this hotel remains the best.

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2 people find it helpful

PPNS H.

6.5

/10

Reviewed 42 week(s) ago

The hotel is far from Siak city. We chose the wrong hotel. So we didn't take it.

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E***o

6.5

/10

Reviewed 45 week(s) ago

The toilet is broken, it needs to be repaired immediately.

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E***o

8.4

/10

Reviewed 46 week(s) ago

Fried rice for breakfast, the taste is just standard.

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1 people find it helpful

E***a

9.7

/10

Reviewed 57 week(s) ago

Clean room. No hot water in shower.

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SYAFRUDDIN PA

5.2

/10

Reviewed 63 week(s) ago

Ambil kamar junior dengan fasilitas yang dijual di traveloka, kaget jugael, air panas tidak jalan, kamar tidak terawat.

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Sofyan H.

5.8

/10

Reviewed 120 week(s) ago

Kamar mandi mampet, overpriced.

4 people find it helpful

MAGDALENA

6.3

/10

Reviewed 154 week(s) ago

The pillow is torn. The towels are a bit black. The toilet is clogged. The sink faucet is stuck. It is about 20 minutes away from the Siak Sri Indrapura Palace. Fried rice breakfast only. The air conditioner beeps very loudly. Very disturbing sleep. But the receptionist is very friendly. Hopefully there will be improvements in the future.

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4 people find it helpful

Accommodation's Reply

25 May 2022

Thank you for your input ma'am. Sorry ma'am, after reading my mother's review, we checked again the air conditioner in the room there was no sound like what you said, because the room was just replaced with the air conditioner only 2 months ago. For draining the sink water, it doesn't get clogged, it's just that you have to press the lid first and then the sink water can be wasted. For the pillowcase, after checking the pillowcase, there is a small tear the size of a thumb, we will fix it. Thank you If there are indeed white towels and some are slightly yellow, maybe by chance you got a yellow one. Thank you for your input, in the future we will improve it for the better.

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