Overall Ratings & Reviews Lanura Apartments and Hotel

Dear Guest Hong Nhung, We thank you for your feedback and apologize for this negative experience. We are confident that the housekeeping process at Lanura is up to standard and hope that you have not encountered other issues with room quality. In addition, we always have periodic insect sprays to ensure that you are not disturbed by insects in the tropical weather in Ho Chi Minh City. Regarding this incident, please give us more detailed information (when was the cockroach present in the room, the current status of the cockroach when you saw it...) so that we can have a solution. Thoroughly manage and improve room quality in the future. We would like to thank you for choosing Lanura and hope to welcome you next time. Lanura Management Department

Dear valued customers, Thank you for trusting and choosing Lanura as your place to stay. Lanura always tries to let customers at Lanura experience the best service possible. We hope you are satisfied with the room and the amenities attached to the room. We are sorry for your negative experience during this stay. After receiving your information via social media messages, we checked the room and asked 3 departments at the hotel to cross-check the room with each other to get the most positive results but still failed. See an item you reported was forgotten. At Lanura, we always take honesty as a guideline for our employees, so we are very sorry about what happened this time. At noon on the same day you check out, we have responded to your search results for your personal belongings via social network F to you and one of your friends. Lanura does not select phone numbers to answer the phone, so if you cannot call, it may be due to the phone signal or the operation of the phone SIM. Through this incident, we will take note and check the hotline number so as not to interrupt customer support using services at Lanura. Once again, thank you for choosing Lanura as your place to stay. We look forward to continuing to welcome you during your next stay. Lanura Management Department.