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Explore Somerset Kencana Jakarta

Traveloka (20)

9.2

Exceptional

From 20 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.2

Meal

9.1

Location

9.2

Service and Facilites

9.0

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Traveler Reviews Somerset Kencana Jakarta

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Customer reviews

N***a

9.1

/10

Reviewed 3 day(s) ago

The hotel room is very clean And definitely very spacious Comfortable and really feels like home All the equipment is COMPLETE! Washing machine, toaster, cutlery, etc. Bringing family is highly recommended! 2 rooms, 2 toilets, kitchen and separate living room. The location is very close to PIM The price is very worthwhile with the facilities provided

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Lisnawati H.

Staycation

9.4

/10

Reviewed 6 week(s) ago

Staycation at Somerset Kencana is really enjoyable.. the room is big, clean, very kids friendly, there is a swimming pool and outdoor playground.. the bathroom is clean, the AC is really cold, there are 2 TVs, in the room and in the living room.. there is also a mini kitchen so it's good for cooking, the kitchen equipment is also good, complete, the view in the room is also really good, we got it on the 15th floor.. the only minus is the water in the kitchen is a bit smelly.. the one in the bathroom is not.. Next time I want to go back and order a bigger room

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1 people find it helpful

Accommodation's Reply

03 Mar 2025

Dear Ms. Lisnawati, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you very much for choosing us as the best accommodation option for you and your family while in Jakarta. We will continue to prioritize our best service so that we can always provide the best service. We apologize if there are some things that make your experience less memorable and we will improve it to be even better. We look forward to your next stay at Somerset Kencana Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager

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I***u

Staycation

8.2

/10

Reviewed 7 week(s) ago

A nice new hotel that can be an alternative choice for staying around Pondok Indah.

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Accommodation's Reply

21 Feb 2025

Dear Valued Guest, Thank you for choosing Somerset Kencana Jakarta. We will continue to provide our best service and we will continue to be your property of choice when you visit Jakarta. We look forward to your next arrival. Thank you and Best Regards. Ratna Sari - Asst Guest Service Manager

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J***y

Leisure

9.4

/10

Reviewed 8 week(s) ago

The check in process is very fast with the app. Hospitality is very friendly & Housekeeping staff named Dwi is very helpful and has good initiative.

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Accommodation's Reply

11 Feb 2025

Dear our Esteemed Guest, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you for the good rating you have given us. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager

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V***a

10.0

/10

Reviewed 14 week(s) ago

thankyou so happy with my family

2 people find it helpful

Accommodation's Reply

13 Jan 2025

Dear valued guest, We would like to thank you for choosing Somerset Kencana Jakarta as your accommodation. We will continue to develop our services so that we can continue to provide the best in the future. Thank you and best regards, Ratna Sari - Asst Guest Service Manager

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Annisa A.

Staycation

10.0

/10

Reviewed 14 week(s) ago

Check in and check out was so smooth, the staffs are very friendly and helpful, the room very clean and tidy. Our son very happy staying there. The minus is only they don't have baby chair for our breakfast. Please provide baby chair since this place is a very family friendly place. Thank you

2 people find it helpful

Accommodation's Reply

13 Jan 2025

Dear Ms. Annisa, Thank you for your valuable feedback. We are delighted to have been a part of your holiday experience. Your suggestions are highly appreciated and will serve as a reference for us to continue improving our services. We truly value your input and look forward to serving you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager

F***i

Staycation

8.5

/10

Reviewed 16 week(s) ago

Clean rooms, cold air conditioning, spacious, complete facilities and prices are still affordable

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1 people find it helpful

Accommodation's Reply

13 Jan 2025

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D***a

Business

9.1

/10

Reviewed 17 week(s) ago

Great staffs, room was clean and amazing! There's a lot of amenities to use from plates to wine glasses and many more.

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Accommodation's Reply

17 Dec 2024

Dear Our Valued Guest, Thank you for the great review you have shared about Somerset Kencana Jakarta. We are truly grateful for your kind words. We will continue to strive to provide the best service, ensuring that Somerset Kencana Jakarta remains your top accommodation choice whenever you are in Jakarta. We look forward to welcoming you again soon. Thank you and Regards, Ratna Sari - Asst Guest Service Manager

Sheila N. C.

Staycation

10.0

/10

Reviewed 29 week(s) ago

The staff is friendly. The room is luxurious, comfortable. The breakfast is delicious, the atmosphere is good. The outdoor games for the children are good. The swimming pool is good but the seats are only 4 in the morning. It is not good. The swimming pool is said to be open until 9 pm, but at 8 pm the staff are already at the pool. Someone takes care of the place to rinse, only 1. There is no place to put a large bag

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1 people find it helpful

Accommodation's Reply

10 Oct 2024

Dear Ms. Sheila, Warm greetings from Somerset Kencana Jakarta. Thank you for the review that Ms. Sheila has given. Ms. Sheila's review will be our motivation to continue to do better. We look forward to Ms. Sheila's arrival on your next visit to our property. Warm regards, Ratna Sari-Asst. Guest Service Manager.

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