Dear Our Guest,
Thank you for taking the time to share your feedback for Yellow Bee Resort Cililitan.
While I hope that you had a better experience on your visit yesterday, it is from feedback like this that we learn and we will use this to improve. We work hard to provide a great guest experience, and in this case it's clear that we didn't do our best.
If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a good hotel experience as many of our guests have grown to love their good experiences at this hotel.
Once again we thank you for your trust in our Hotel and we look forward to welcoming you in the future.
Yours faithfully,
Rachel Novathalia
Operation Manager