Novotel Brisbane Airport

Property is good and close to everything but the beds need replacing

Room fine. Quiet and clean. Staff very helpful and a very decent restaurant. I’d definitely stay again. The only negative is a musty smell on carpeted areas which is pretty normal with some hotels. Not a complaint though.

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Room service deplorable...breakfast order didnt arrive. Inefficient check in took 25 mins.

Wet nice place to stay and handy to the airport and shopping

We had a great stay both times. Greeted by friendly staff with an efficient check in and the room was clean and surprisingly quiet given the proximity to the airport. We enjoyed a delicious meal in the restaurant “Catalina” and a restful sleep before continuing our journey. Thank you.

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Great property would stay again

Upon arrival our group of 6 were warmly welcomed & informed of the hotel facilities along with nearby conveniences. Unfortunately our stay wasn’t pleasant beyond check in. The lifts had no air flow/ air conditioning and felt like a sauna & musty odour. Our rooms were on the top level and the musty odours in the rooms was very off putting. One of the rooms had rubbish in the bin from a previous guest, another room the iron didn’t work & the overall room hygiene standard was sub standard compared to other Novotel Hotel stays. Breakfast check in took almost 20 minutes as there was only one female staff member who was making takeaway coffee’s whilst trying to attend to checking in guests for breakfast. One of our group has food allergies and waited over 30 minutes for an omelette to be made as there was only 1 chef. The buffet breakfast on offer was sub standard with the scrambled eggs like lumpy soup, the pancake machine ran out, the fruit salad was anything but fresh! At check out the female Duty Manager did not greet any of us in a friendly manner, she seemed very annoyed about something as she was speaking to the other reception staff in a very unpleasant manner. When we were checking out she claimed that we needed to pay for breakfast. I provided her with all 3 room booking confirmations which included breakfast, however she was not accepting of that and was extremely rude & condescending. What should have been the start of our vacation turned into an upsetting situation.

Great location for travel and shopping

Close to DFO

Walking distance to DFO is great and the shops around the hotel was very convenient.

Quiet

Reasonable. Breakfast was a little expensive

Close to the airport and shopping.

Staff were great,

Really enjoyed our stay. Room was clean and comfortable. Unfortunately as it was hot we drank our complimentary in-room water quickly and it was too late to go down to the bar, so had to drink the tap water. It tasted like dirt which was unpleasant, but otherwise the stay was lovely.

Great location, friendly staff, room was clean an cosy

nice

Like: near the airport and big shopping mall near by NOT LIKE: No transport from the airport even during regular hours. NOT LIKE; No transport even to the cruise terminal.the shuttle to the cruise costs money like Uber. VERY BAD. NOT LIKE; Smoking small in the lobby. Overall its a basic accomodation near airport with a nearby big mall.