The Westin Chennai Velachery

The staffs at the Reception, breakfast restaurant, and the Phoenix Mall shuttle service were friendly. However, the stay was completely destroyed during my stay on 19th and 20th July (till afternoon) because of dirty water coming in the taps for about 3 hours because of some problems (19th July). The following morning I realized leakage in the toilet shower tap that made the floor full of water and risky to step on. The hotel could not do much and were trying to arrange for repair. However, we had to get ready to go to the airport and we were really worried about other things including packing. I have taken photos of the bathroom to avoid any dispute later. The only consolation we had was the free drop-off at the airport, but this inconvenience on the last days of our stay puts us off to recommend or stay in Westin any more. It is supposed to be a 5-star hotel, but we were feeling let down because of the high price we paid for our stay. In comparison, our one-night stay at Ramada by Wyndham during 16-17 July was very good and this hotel is 10 times better than Westin. Unlike Courtyard by Marriott at Agra, Uttar Pradesh, India, where we get nice fragrance of flowers in the living space, we used to get the smell of fish-frying from the open kitchen in the open areas of Westin (another Marriott chain hotel). We discussed this issue with the Chef also, who was kindly meeting people to get their opinions. The road outside the hotel is a disaster and always noisy.

All comfortable stay, helpful staff, good food options

The hospitality was wonderful along with comfort and convenience. Especially, the relationship manager Ashwini assisted me during my stay entire stay with excellent hospitality.

Customer service executive Shreya Sen who was assigned to make our stay pleasant at the property was very helpful and readily available whenever we needed her services. My family and I had a very enjoyable and pleasant stay at the hotel. Will stay there again when we visit Chennai the next time.

Restaurant options and close by to the mall

Excellent

Excellent service all around! I really felt the staff went above and beyond to ensure a pleasant stay. Facilities were mainly excellent, though there were some minor issues with the entertainment / TV facilities not functioning well. Plenty of options for dining are available and though I did not use the spa facilities I was impressed by what I saw when I visited the area. Shreya, our guest executive was very pleasant and helpful and we were even treated to complimentary cocktails and snacks on the evening of our arrival. All in an all an excellent experience and I would have no trouble staying there again.

Very friendly staff . They went the extra mile to make us welcome

I have stayed in this hotel in the past. It is always very comfortable and the service is pleasant and efficient. Excellent A/C (very important in Chennai during May), and excellent breakfast buffet.

Had a very nice stay at this hotel. Everything was perfect. Staff was very friendly and always there to help or even to handle any special request. Dinner buffet had many options, many desserts. Just like morning breakfast.

Very accommodating good service.

Very friendly front desk people. Especially Mallikarjuna

Beautiful and relaxing stay only 4 miles from the beach.

This property is in the center of the city with Shopping mall next to it. Spacious room, good Wi-Fi. In room dining has limited menu but they have a very wide breakfast spread which is amazing and delicious as well. Met Chef Prakash Patil and team, he provided some out of the menu dishes which were simply awesome. Thanks Mr. Patil and team includes Pushpa and Manjiri from service team for quick support in resturant. They have customer centric approach as CRM Neethu asked several time about the stay. Thanks to Entire team.

Atmosphere is good.

A very nice hotel, incredibly clean and modern. My room was fantastic, the bed was very comfortable and the bathroom was huge. There is a great selection of restaurants within the hotel. The facilities are great, the gym is good for a hotel and the pool is stunning. We had a bit of a mix up with our airport pick up but the staff were very apologetic and more than made up for it with incredible service and free access to the Westin Lounge. I was very impressed by the staff, the cleaners leave lovely notes and make animal sculptures out of the towels. I was particulary impressed with Rumina who was excellent throughout our stay. I will definitely be staying here during my future trips to Chennai.

I stayed at the Westin Chennai twice during Aug 2022. The Customer Service here is excellent. Something that other Marriott hotels can learn from. Attentive, helpful without being overbearing. Received an email even before I checked in asking if they could do anything to welcome me at the airport or do anything else to make check in easy. Checking in was quick, easy with a separate area for Elite members. Jenny did a great job with check in and with check out. Food is very good at the hotel and since i stayed several days, I can vouch for the prompt attentiveness of the people at the main restaurant. Many names ... Bala, Amit, Pushpa, Rajesh, Kamlesh, Hrishikesh stood out as excellent. Variety of food is nice and the Sunday brunch is very good. The rooms are clean, quite and at excellent international standards. The concierge is very helpful as are the staff. Pool was closed for renovation, however the hotel had prominently mentioned it several times, and made alternate arrangements which I did not use. A beautiful Bon Voyage pastry put icing on the cake of two very nice stays. Rating this Westin highly. Recommended.

the wifi on the 9th floor was terrible and the wifi in the gym area automatically disconnects. so what the point of paying for amenities.

Ok

To start with my review I would like to mention that this is the worst 5 star property I have seen. We ordered food from in room dining (20 mins) and also from Zomato (49 mins), due to rain Zomato could not deliver the food in time and they delivered in 60 mins but in room dining food we received after approx 1 hr 10 mins. Whatever we ordered from kitchen was not worth ordering from 5 start kitchen. Next day after shower there was water leakage from shower area due to which bathroom floor was slippery and I might have accidentally fallen but I could save myself. When raised complaint on this they said they will send engineering person who came after 4-5 hrs. And in the end nothing happened. They said they will either change my room or will keep extra mats. Internet connection was so poor that couldn’t establish the connection. So second day afternoon they kept the separate dongle in the room. When food complaint was raised to head chef Biju, I am thankful to him that he served a very nice delicious food to us and we are happy to appreciate him for this. Thanks Mr. Biju. I stayed at room no 9001 which was executive room and paid approx 12K for this and it was on top floor. During night on terrace hotel installed chillers which started making pathetic sound and vibration due to which I could not sleep for 3 nights. Overall this priority is not even worth of giving 2 stars. Hotels don’t have enough cars for airport drop, travel desk is worst.