Hotel Neo Eltari - Kupang by ASTON

Dear Valued Guest, Thank you for your positive comments. We are glad to hear that our airport transfer service met your needs. Guest satisfaction and comfort are our top priorities. Should you have any special needs or other requests during your stay, please do not hesitate to contact our team. We are ready to assist you anytime. We look forward to welcoming you back to Hotel neo eltari Kupang in the near future. Thank you for choosing us as your place to stay. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you very much for your review and for the trust you have given to Hotel neo eltari Kupang. We greatly appreciate your understanding regarding the refund policy of the booking platform. We understand the situation, and we hope that in the next opportunity you can really stay with us. We will be happy to welcome you and ensure that your stay at Hotel neo eltari Kupang is an unforgettable experience. Do not hesitate to contact us directly if you need any assistance in planning your next visit. We are ready to help make everything run smoothly. May your next trip be more enjoyable, and we look forward to welcoming you to our hotel. Best regards, Junaidi. General Manager

Dear valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you found the room very comfortable and enjoyed our bathroom amenities. Your satisfaction is our top priority, and knowing that we met your expectations truly motivates our team. We look forward to welcoming you back to [Hotel Name] in the future. If there is anything we can do to make your next stay even more memorable, please don’t hesitate to let us know. Regards, Junaidi General Manager

Dear Syahma F. T, Thank you for making our hotel your favorite choice during your business trip to Kupang. We are very happy to hear about your positive experience, especially when you got an upgrade to a Suite room. This is one of our forms of appreciation to loyal guests like you. We will continue to strive to provide the best service so that every visit you make is always memorable. Do not hesitate to contact us directly if you have any special needs or requests on your next visit. We look forward to welcoming you back to Hotel Neo Eltari Kupang. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for your review. We greatly appreciate your time to share your experience during your stay at our hotel. We sincerely apologize for the inconvenience you experienced regarding several aspects of our service. First, we deeply regret that the room provided did not meet your expectations, especially regarding the balcony view. Furthermore, we also apologize for the technical difficulties such as the difficult to open room door and the problem with the air conditioning. This should not have happened, and we will immediately follow up to ensure that our equipment is checked and repaired so that similar incidents do not happen again. We also understand your inconvenience while waiting for the repair process or room change. Slow service like what you experienced is certainly not the standard that we set. Our team will improve coordination and efficiency so that handling guest requests can be done faster and better in the future. On the other hand, we are glad to know that you are satisfied with our airport shuttle service. We are committed to always providing the best experience to our guests, and your positive comments about this service mean a lot to us. As a form of our apology and appreciation, we will be happy to provide special attention if you are willing to stay at our hotel again. We also ensure that your future experience will be more enjoyable and comfortable. Once again, thank you for your feedback. These criticisms and suggestions are motivations for us to continue to improve and enhance the quality of our services. If there is anything else you would like to convey, please do not hesitate to contact us. Regards, Junaidi. General Manager

Dear Gilberto AS D, Thank you for taking the time to share your experience with us. We are very pleased to hear that our service, the friendliness of our staff, and the speed in responding to your questions gave us a positive impression. We are also pleased to hear that our app helped make your booking process easier. Feedback like this motivates our entire team to continue providing the best service. We look forward to welcoming you back in the future. If there is anything we can help you with, please do not hesitate to contact us. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the air conditioning issue in your room. Ensuring our guests' comfort is always our top priority, and it is disappointing to learn that we did not meet your expectations on this occasion. Please rest assured that we have taken this matter seriously and have followed up with our maintenance team to thoroughly investigate and resolve the issue to prevent similar occurrences in the future. We truly value your input as it helps us improve our services and facilities. Should you choose to stay with us again, we would be delighted to ensure your experience is flawless. Please do not hesitate to reach out to us directly so that we can make the necessary arrangements for a more comfortable and enjoyable visit. Thank you for giving us the opportunity to serve you during your trip to Flores. We hope to welcome you back in the future and provide the exceptional service that we are committed to delivering. Regards, Junaidi General Manager

Dear Sarpeher MR Thank you for your review and sharing your experience during your stay at our hotel. We greatly appreciate your time and attention in providing such valuable feedback for us. We apologize for any inconvenience you may have experienced regarding the check-out and check-in times. Our standard check-out policy is until 12.00 noon to give our team enough time to clean and prepare the room for the next guest. However, we fully understand your situation and desire to make the room transfer process more convenient, especially if there is an advanced reservation. In the future, we will make more efforts to adjust the check-in and check-out schedule in cases like this, whenever possible and based on room availability. We also suggest that you inform our team upon check-in or through guest services, so that we can find the best solution for your convenience, such as arranging a late check-out or providing a more comfortable waiting area. Your feedback means a lot to us to improve our services. We hope you will give us the opportunity to welcome you back in the future and ensure a more satisfying experience. Once again, we apologize for the inconvenience. Thank you for your understanding and cooperation. Regards, Junaidi. General Manager

Dear Tonny L, Thank you for taking the time to provide us with your valuable review and feedback. We greatly appreciate any feedback given to improve the quality of our services at the hotel. Regarding the experience you had, we would like to express our sincere apologies for the inconvenience caused. Regarding the behavior of our security officers, we are very sorry to learn that our security officers were impolite in handling the situation with the ojol driver. This is not the standard of service that we apply. We have followed up on this issue by reminding our entire security team to always be friendly, professional, and polite in every situation. We will also provide additional training to ensure that similar things do not happen in the future. We apologize for the disruption you felt during the power outage. We recognize the importance of guest comfort, including in ensuring that facilities such as generators function optimally. Currently, our team of technicians is evaluating and repairing the generator so that in the future it can operate properly without disturbing the comfort of you and other guests. Once again, we apologize for the unpleasant experience you experienced. We are committed to continuing to improve our services so that your next visit will be more satisfying. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you very much for your positive review. We are very happy to hear that you felt comfortable with the friendliness of our staff. Your satisfaction is our top priority, and comments like this motivate the entire team to continue providing the best service. We look forward to welcoming you back in the near future. Best regards, Junaidi. General Manager

Dear Merner P, Thank you for taking the time to share your thoughts on your recent stay with us. We’re delighted to hear you enjoyed the breakfast and appreciate your kind words about our hotel being one of the best in Kupang. Your feedback regarding the renovations is invaluable, and we are actively looking at ways to enhance our facilities to provide an even better experience for our guests. We’re committed to continuous improvement, and your insights help guide our efforts. Thank you again for staying with us, and we look forward to welcoming you back in the future. Regards, Junaidi General Manager

Dear Jack B, Thank you for your positive review. We are very happy to hear that the friendly service from our team has made your experience more enjoyable. We are committed to always providing the best service for every guest who stays here. Your review will motivate us to continue to improve the quality of service. We look forward to welcoming you back to our hotel in the future. Best regards, Junaidi. General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at our hotel. We are very pleased to know that our airport shuttle service was able to meet your needs well, on time, and supported by the friendliness of our staff. Our commitment is to provide a comfortable and memorable stay for every guest. Your appreciation of our service is a motivation for the entire team to continue to improve the quality of service. We look forward to welcoming you back on your next visit. Best regards, Junaidi. General Manager.

Dear Syahma F. T, Thank you very much for your comments and loyalty, We are very happy to hear that Hotel Neo Eltari is your favorite choice when on duty. Knowing that we can be a comfortable place for you during your trip is a pride for us. We always strive to maintain the quality of service and facilities so that every visit you make remains pleasant and memorable. If there is anything special that can make your next visit more comfortable, do not hesitate to inform us. We are always ready to welcome you back on your next visit. Best regards, Junaidi. General Manager.

Dear Valued Guest, Thank you for your positive review! We are very happy to hear that you are satisfied with our hotel's service and location. Guest comfort and satisfaction are our top priorities, and comments like this motivate us to continue providing the best service. We hope to welcome you back on your next visit and provide an even more memorable experience. Best regards, Junaidi. General Manager.

Dear Maristela L.P, Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you loved your stay at Hotel Neo and appreciated our convenient location near the airport. It’s great to know that you enjoyed the food, and we’re especially pleased that our team could assist you with a packed breakfast for your early flight. Providing a seamless and comfortable experience for our guests is always our top priority, and we're glad we could make your early morning departure a little easier. Your kind words will be shared with our team as they serve as motivation to continue delivering excellent service. We hope to welcome you back on your next trip to the area. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know. Regards, Junaidi General Manager

Dear Syahma F. T, Thank you very much for your positive comments about your stay at Hotel Neo Eltari Kupang. We are very pleased to hear that you found our hotel close to the airport and easy to access. We are committed to providing comfort and convenience to each of our guests, and we are very proud to be able to provide an airport shuttle service to make your trip even more comfortable. We believe that easy access and good service are important parts of a satisfying stay experience. If there is anything we can help you with during your next visit or if you have suggestions for improving our services, please do not hesitate to contact us. We look forward to welcoming you back to our hotel in the near future. Best regards, Junaidi. General Manager.

Dear Valued Guest, Thank you for taking the time to provide a review of your stay at our hotel. We sincerely apologize for the inconvenience you and your family experienced during your stay at our hotel, especially regarding the noise at night that disturbed your son/daughter's rest time. We fully understand how important rest time is, especially when you have to travel in the morning. We would like to inform you that our management team has followed up on this matter seriously. Moving forward, we will take stricter steps so that the noise from karaoke events or activities does not disturb the comfort of other guests, especially at night. We are also re-evaluating the event and entertainment policies at our hotel so that similar incidents do not happen again. Once again, we greatly appreciate your feedback as it helps us to improve the quality of our service. We hope you will give us the opportunity to welcome you back and provide a much more enjoyable stay experience in the future. Best regards, Junaidi. General Manager.

Dear Delton, Thank you for taking the time to share your experience with us. We are thrilled to hear that this is your second time staying at our hotel, and even more delighted that you had a pleasant experience once again. Your continued trust and support mean the world to us. Our team works hard to ensure every guest feels comfortable and welcome, and it’s truly rewarding to know we were able to meet your expectations. We look forward to welcoming you back on your next visit, and if there’s anything we can do to make your stay even more special, please don’t hesitate to let us know. Regards, Junaidi General Manager

Dear Valued Guest, Thank you for your positive review regarding the comfort and cleanliness of our hotel. We greatly appreciate your time to share your experience, and we apologize for any inconvenience you experienced during your stay. Regarding the request for a single bed, we apologize if your request could not be fully fulfilled. We will pay attention and improve coordination regarding bed availability, especially for guests staying with children. In the future, we will do our best to ensure that your specific needs can be met. We also strongly recommend that you make a reservation early to ensure that your specific bed request can be prepared properly. Regarding the check-out process, we understand how important a fast and efficient check-out process is, especially for guests with busy schedules. We are currently developing a better system to speed up room check-in, so that guests do not have to wait too long at check-out. Your feedback is very valuable to us, and we will ensure that these improvements are implemented immediately. We look forward to welcoming you back and providing a better experience in the future. If there is anything else you would like to convey or any special requests, please do not hesitate to contact us directly. Thank you again for your visit and this very constructive feedback. Greetings, Junaidi. General Manager.