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Hotel Neo Palma - Palangkaraya by ASTON
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Hotel Neo Palma - Palangkaraya by ASTON
Hotels
8.4
Impressive
From 3,894 verified guests reviews
What Guests Say About Their Stay
Strategic Location (61)
Clean Room (22)
Excellent Service (14)
Tasty Food (13)
Edi M.
8.5
/ 10
The room is clean and cozy, location is strategic and close to restaurants and cinema. Staff are helpful and smiling face
Lian S.
10
/ 10
Nice stay, big and clean room, good food, great services, good location.
Adnan T. N.
9.4
/ 10
It is clean and comfort to stay, nice breakfast, near movie theater and other attractive place in Palangka raya
In the Area
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Jalan Tjilik Riwut Km. 1 No. 1, Bundaran Besar, Jekan Raya, Palangkaraya, Kalimantan Tengah, Indonesia, 73111
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hotel Neo Palma - Palangkaraya by ASTON
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What's around Hotel Neo Palma - Palangkaraya by ASTON
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Jalan Tjilik Riwut Km. 1 No. 1, Bundaran Besar, Jekan Raya, Palangkaraya, Kalimantan Tengah, Indonesia, 73111
Discover More About Hotel Neo Palma - Palangkaraya by ASTON
Location
Staying at Hotel Neo Palma - Palangkaraya by ASTON is a good choice when you are visiting Jekan Raya.
The hotel has a very good location, also near the Tjilik Riwut Airport (PKY), which is only 3.78 km away.
This hotel is very easy to find since it is strategically positioned close to public facilities.
About Hotel Neo Palma - Palangkaraya by ASTON
For you, travelers who wish to travel comfortably on a budget, Hotel Neo Palma - Palangkaraya by ASTON is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Hotel Neo Palma - Palangkaraya by ASTON provides complete services and facilities that you and your colleagues need.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo Palma - Palangkaraya by ASTON.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Neo Palma - Palangkaraya by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Neo Palma - Palangkaraya by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Neo Palma - Palangkaraya by ASTON is the right place to stay.
All facilities in Hotel Neo Palma - Palangkaraya by ASTON
Functional Hall
Lobby
Exterior
Bedroom
In-room Bathroom
Public Facilities
- Parking
- Elevator
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Hotel Services
- Concierge
- 24-hour Receptionist
- Laundry service
- Luggage storage
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
General
- AC
- Non-smoking room
- Smoking area
Connectivity
- LAN Internet
- Free WiFi
Things to Do
- Spa
Shuttle Service
- Airport transfer (surcharge)
Business Facilities
- Meeting facilities
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Neo Palma - Palangkaraya by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hotel Neo Palma - Palangkaraya by ASTON | 101 |
Number of floors in Hotel Neo Palma - Palangkaraya by ASTON | 3 |
Another facilities in Hotel Neo Palma - Palangkaraya by ASTON | Room service, Safety deposit box, WiFi in public area, Cable TV, Desk |
Frequently asked question in Hotel Neo Palma - Palangkaraya by ASTON
What are available facilities at Hotel Neo Palma - Palangkaraya by ASTON?
There are top facilites at Hotel Neo Palma - Palangkaraya by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo Palma - Palangkaraya by ASTON?
The standard check-in time at Hotel Neo Palma - Palangkaraya by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Neo Palma - Palangkaraya by ASTON provide breakfast?
Yes, Hotel Neo Palma - Palangkaraya by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Neo Palma - Palangkaraya by ASTON
Traveloka (3895)
Other (6934)
8.4
Very Good
From 3.9K reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.2
Location
8.7
Service and Facilites
8.3
People often mention about Hotel Neo Palma - Palangkaraya by ASTON
All
Taste (30)
Staff Friendliness (29)
Bedroom (28)
Bathroom (28)
Distance to City Center (27)
Ambiance (27)
Variety (27)
Accessibility (26)
Room Space (24)
Surroundings (20)
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Traveler Reviews Hotel Neo Palma - Palangkaraya by ASTON
Number of reviews per page
20
40
M***n
Leisure
8.8
/10
Reviewed 24 hour(s) ago
The location is connected to the mall, you can see a beautiful view of the roundabout from the room
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m***a
Leisure
9.6
/10
Reviewed 3 day(s) ago
Overall it's very okay. Thanks manager and leader for the response. Hopefully it can be improved again regarding the check-in time so that it doesn't take too long to enter the room. Happy to stay at neo.
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1 people find it helpful
Accommodation's Reply
07 Jan 2025
Dear M*a, Warm greetings from Hotel neo palma Palangkaraya. Thank you for your review! We are very happy to hear that you are satisfied with our service. We also appreciate your feedback regarding check-in time, and will continue to strive to improve the process so that guests can immediately enter their rooms without waiting long. We hope to welcome you back to Neo on another occasion. Thank you for staying with us. Best regards, Prima Firmana. General Manager
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Suban R.
10.0
/10
Reviewed 4 day(s) ago
The room is spacious, but parking is very complicated because it is a public parking lot, not a special hotel parking lot.
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Accommodation's Reply
07 Jan 2025
Dear Mr. Suban R, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your feedback. We are glad that you are satisfied with the size of our room. We also appreciate your input regarding parking, and we apologize for the inconvenience. We will continue to try to find solutions to improve guest comfort, including regarding parking facilities that are integrated with the mall. Hopefully we can welcome you back to our hotel soon. Best regards, Prima Firmana. General Manager
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Eko B.
Leisure
8.2
/10
Reviewed 1 week(s) ago
Great, better service than Aquarius
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1 people find it helpful
Accommodation's Reply
01 Jan 2025
Dear Mr. Eko B., Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with your colleagues, friends or family in the near future. Best regards, Prima Firmana. General Manager
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G***e
Leisure
7.1
/10
Reviewed 1 week(s) ago
Only stayed at this hotel once. Initially chose because I wanted to play at the Tugu roundabout at night and the location of the hotel is very strategic because you only need to cross at night to get to the Tugu roundabout in Palangkaraya city. In addition, it is easy to find food because it is one with the hotel. The room is spacious, comfortable and clean. It's just not kids friendly, when we went home we were fined 300 thousand. Indeed, the fault was on us but this is not the first time we have stayed at a hotel in Palangkaraya city with our family. And this is the first time we have stayed at this hotel and honestly, we are immediately deterred. Previously at BW, AQ, SB have never experienced this.
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Accommodation's Reply
02 Jan 2025
Dear Mrs. G*e, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your review. We greatly appreciate the time you have taken to provide feedback regarding your stay at Hotel Neo Palma – Palangkaraya. We are pleased to hear that you enjoyed the hotel’s strategic location, spacious, comfortable, and clean rooms, and easy access to restaurants around the hotel. We also understand your disappointment regarding the fine imposed. This policy is implemented as a step to jointly maintain and care for the facilities rented to guests, so that they remain in good condition and comfortable to use by all visitors. This policy is part of our commitment to provide the best and most satisfying stay experience for all guests. We greatly appreciate your feedback and are committed to continuously improving our services. Thank you for your understanding, and we look forward to welcoming you back in the future with a better experience in the future. Best regards, Prima Firmana. General Manager.
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R***y
Staycation
9.4
/10
Reviewed 1 week(s) ago
The atmosphere is nice, comfortable plus it's right in the city center.
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Accommodation's Reply
01 Jan 2025
Dear Mr. R*y, Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with your colleagues, friends or family in the near future. Best regards, Prima Firmana. General Manager
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H***i
10.0
/10
Reviewed 2 week(s) ago
Comfortable, affordable price
Location in the middle of the city and overall recommended
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Dear H*i, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with colleagues, friends or with family in the near future. Best regards, Prima Firmana. General Manager
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RF
Roby F.
10.0
/10
Reviewed 2 week(s) ago
Okay, next to the mall you can find food, shopping, hair treatment and so on.
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Accommodation's Reply
24 Dec 2024
Dear Mr. Roby F, Warm greetings from Hotel neo palma Palangkaraya. Thank you for sharing your experience. We are glad to hear that you enjoyed our hotel's strategic location, close to the mall which makes it easy to find food, shop, and enjoy hair treatments. We hope to welcome you back in the future and provide an even better experience. Thank you for your review. Best regards, Prima Firmana. General Manager
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S***r
6.1
/10
Reviewed 3 week(s) ago
The smell of the room is damp. And the bathroom smells. And the slippery floor is not safe for children. The sheets smell
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Accommodation's Reply
24 Dec 2024
Dear S*r, Warm greetings from Hotel neo palma Palangkaraya. Thank you for your feedback. We greatly appreciate the feedback provided. We apologize for the inconvenience you experienced regarding the room odor, bathroom odor, and cleanliness of the sheets. We will immediately conduct inspections and improvements to ensure better guest comfort in the future. We will also evaluate the condition of the floor to ensure safety, especially for guests with children. We are committed to continuously improving the quality of our services and facilities. Hopefully you will give us another chance to provide a better experience on your next visit. Thank you for your understanding. Best regards, Prima Firmana. General Manager
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O***n
Business
6.6
/10
Reviewed 3 week(s) ago
For this time I gave a bad rating because the check in time was quite long, if it was 1 hour it would be okay, but this time I had to wait 3 hours because there were no rooms available. Maybe because there was an agency that booked the hotel. If the hotel quota is full, it would be better to close it in the online system
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2 people find it helpful
Accommodation's Reply
24 Dec 2024
Dear O*n, Warm greetings from Hotel neo palma Palangkaraya. We are very sorry to hear about your experience. We hope to welcome your arrival with better service. Especially as stated in the normal check-in provisions above 14.00 WIB and check out before 12.00 WIB, we are very flexible but we also need time for cleaning especially to provide comfort according to standards for our guests. Once again, thank you for sharing your experience. We hope to welcome you back with a different experience. Best regards, Prima Firmana. General Manager
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r***a
Business
6.3
/10
Reviewed 3 week(s) ago
1. If you don't ask to clean the room, it won't. Hehe, I swear I'm so tired from outside, I want it to be neat and fragrant when I come in. 700 thousand, huh? Per night, hello, where is this service huhu
2. Asked to be cleaned, there was trash on the table.. not taken 🫵
3. That's the arrangement of bathroom equipment for a class of 700 thousand per night🫡🫵 look, it's not arranged neatly, used ones aren't thrown away
4. There's no drinking water, they said so they can use plastic bottles. But there's no service to get drinking water in glass bottles 🫵
5. That glass bottle on the table was just left there. The glass I used was also just left there. 700 thousand per night 🫡🫵
6. Shower, soap, not that warm. If my soap hasn't run out, it's not replaced🫵
7. Suspect the towels are just folded, huh? Replaced or not?! 🫵
8. Compared to Aquarius and Amaris, it's far inferior, but the price doesn't want to compete at all!
Neo, you're so mean
Not fragrant. Not fragrant at all.
No water
Your service🫵
Then what do you pay for 700 thousand? Access? Okay, fair
Food?! If it's not crowded, no one is guarding it. The fried tempeh is finished and not filled. 🫵😭🙅♀️
Neo, overrated🙅♀️🙅♀️
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1 people find it helpful
Accommodation's Reply
24 Dec 2024
Dear Mrs. Riska Rahma Dea, Warm greetings from Hotel Neo Palma Palangkaraya. Thank you for your review and we have discussed this matter well together with the hotel management when you were at the hotel. We hope this has found a good solution and can improve your views according to when we meet. We await your return with the best experience. Best regards, Prima Firmana. General Manager
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N***a
Transit
8.5
/10
Reviewed 3 week(s) ago
repurchase recommendation. feels like staying in a Medina-style hotel. above the hotel, below the shopping center
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Accommodation's Reply
23 Dec 2024
Dear N*a, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with colleagues, friends or with family in the near future. Best regards, Prima Firmana. General Manager
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B***o
Business
8.8
/10
Reviewed 3 week(s) ago
Please pay more attention to the staff to be friendlier to guests, especially when passing by, don't do 3S (Smile, Greet and Say Hello)
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Accommodation's Reply
18 Dec 2024
Dear Mr./Mrs. B*o, Thank you for your feedback regarding our staff service. We greatly appreciate every review given, as it helps us improve the quality of our services. We apologize if your experience was less than expected, especially regarding the friendliness of our staff. This is a serious concern for us to ensure that the 3S culture (Smile, Greet, and Greeting) is applied consistently in every interaction with guests. Guest comfort and satisfaction are always our top priorities. We look forward to welcoming you back to Hotel neo palma Palangkaraya with a more enjoyable stay experience in the future. Warm regards, Prima Firmana. General Manager
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W***i
10.0
/10
Reviewed 3 week(s) ago
Nice and very interesting accommodation. Super nice.
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Accommodation's Reply
18 Dec 2024
Dear Ms./Mr. W*i, Thank you for your positive review regarding your stay at Hotel neo palma Palangkaraya. We are very happy to hear that you enjoyed the comfort and facilities we provide. We are always committed to providing the best service and ensuring that our guests are satisfied during their stay. Your comments are very motivating for our entire team to continue to maintain the quality of service. We look forward to welcoming you back on your next visit. Do not hesitate to contact us if you need any assistance in planning your trip to Palangkaraya. Best regards, Prima Firmana. General Manager
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b
budiyono
8.6
/10
Reviewed 3 week(s) ago
The location is very good, the service is good, but the last time we stayed the room smelled and the water didn't drain quickly in the bathroom.
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Accommodation's Reply
18 Dec 2024
Dear Mr. Budiyono, Thank you for your review regarding your stay at Hotel Neo Palma Palangkaraya. We are glad to hear that you liked the location of our hotel and the service provided by our team. Your feedback is very valuable to us, and we will immediately follow up with the relevant team to ensure that this issue can be resolved and does not happen again in the future. We are committed to providing a comfortable and enjoyable stay for every guest. We hope that you will give us the opportunity to welcome you back in the future so that we can provide an even better experience. Best regards, Prima Firmana. General Manager
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M***r
8.8
/10
Reviewed 3 week(s) ago
Long wait for checkout. Almost an hour.
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Accommodation's Reply
18 Dec 2024
Dear Ms. M*r, Thank you for your review. We apologize for the inconvenience you experienced during the checkout process. The room check process usually only takes about 5-10 minutes to ensure that nothing is left behind. However, we understand that each guest's experience is important. We will evaluate and improve our procedures to make the checkout service more efficient in the future. Thank you for your feedback, and we hope to welcome you back with a better experience at Hotel neo palma Palangkaraya. Best regards, Prima Firmana. General Manager
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G***t
9.7
/10
Reviewed 3 week(s) ago
Unexpectedly, the room is spacious for a 3-star hotel, so it feels very spacious, especially if you bring your children, they are very happy. You can get a direct view of the city. The bathroom is also spacious. The cleanliness is okay, the staff is friendly. The food is quite delicious and varied for this 3-star hotel.
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Accommodation's Reply
15 Dec 2024
Dear Mr. G*t, Thank you for taking the time to share your experience with us at Hotel neo palma Palangkaraya. We are very pleased to know that you and your family felt comfortable during your stay, especially with our spacious room and pleasant city view. The happiness of children during their vacation is certainly our priority, and we are very proud to hear that they enjoyed their time here. Your positive comments regarding the cleanliness, friendliness of our staff, and the variety of our food also mean a lot to our entire team. We will continue to strive to maintain and improve our service standards so that your next visit can be a more enjoyable experience. We look forward to welcoming you and your family back in the future. Best regards,. Prima Firmana. General Manager
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T***k
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the location in the city center is very strategic.
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Accommodation's Reply
04 Dec 2024
Dear T*ke, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your perfect rating for us. May you always be healthy and we always hope to welcome you back to neo palma with your colleagues, friends or family in the near future. Best regards, Prima Firmana. General Manager
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W***u
8.8
/10
Reviewed 7 week(s) ago
Friendly staff and good service when checking in and checking out were served well, maybe for the TV so that it can get a broadcast signal, because the TV can't be watched. And for the room so that it can be given a fragrance before guests enter so that the room atmosphere is more comfortable for sleeping. Hopefully in the future it will be better and better. Thank you for being served well even though it was very late at night to come to check in.
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Accommodation's Reply
21 Nov 2024
Dear W*u, Warm greetings from Hotel neo palma Palangkaraya. Thank you very much for your review and feedback that means a lot to us. We are glad to hear that you are satisfied with the service of our staff during check-in and check-out. We also appreciate your suggestions regarding the TV signal and room freshener, and will follow up immediately to ensure the comfort of future guests. We are committed to continuously improving the quality of our services. Hopefully on your next visit, we can present a better experience. Thank you for choosing us and we look forward to welcoming you back. Best regards, Prima Firmana. General Manager
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D***i
Business
6.6
/10
Reviewed 9 week(s) ago
Stayed at this hotel for the second time because I had business and there were no other hotel options available on that date, as usual parking was difficult, entered the room and it smelled bad, asked to spray it with fragrance but it still smelled, sounds from above and outside the room could be heard, during breakfast a lot of the food had already run out even though it was only 07.15, in terms of taste it was lacking.
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Accommodation's Reply
15 Nov 2024
Dear D*i, Warm greetings from Hotel neo palma Palangkaraya. Thank you for taking the time to provide a review. We greatly appreciate your feedback, as it helps us to continuously improve the quality of our services. We apologize for any inconvenience you experienced during your stay, especially regarding the difficult parking. For your information, we also provide a telephone number that can be contacted for special parking allocation for hotel guests, and we will strive to ensure a more comfortable parking experience in the future. Regarding the uncomfortable room odor, we have followed up on this with the housekeeping team, and we continue to strive to maintain the comfort of every guest, as acknowledged by other guests who are satisfied with the cleanliness of our rooms. Regarding the disturbing noise, we would like to inform you that we also have suite type rooms that are located further away from the highway and are quieter. We will be happy to assist you in booking these room types on your next visit. For breakfast, we provide a full menu from 06.00 to 10.00 am, and we will re-evaluate the availability and quality of dishes to better meet our guests' expectations. We greatly appreciate your attention to this matter. We look forward to welcoming you back and providing a more fulfilling stay experience. Thank you for your understanding and patience. Best regards, Prima Firmana. General Manager
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Number of reviews per page
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