Search Hotels
Hotel
/
Indonesia (54,518 Hotels)
/
West Java (10,010 Hotels)
/
Puncak (888 Hotels)
/
Cisarua (384 Hotels)
/
Pesona Alam Resort & Spa
See Other Accommodations in Puncak
See All Photos
Pesona Alam Resort & Spa
Hotels
Traveloka Preferred Partner
8.8
Impressive
From 11,455 verified guests reviews
What Guests Say About Their Stay
Complete Facilities (46)
Family Friendly (4)
Tasty Food (91)
Warm Pool Water (15)
Arantxa A.
10
/ 10
This accommodation is perfect for honeymoon or family getaway. You can enjoy a wonderful view of nature. There's 2 swimming pool (adult + kids pool with warm water, so lovely!), some entertainment facilities (gym, play park for kids, mini golf, tennis meja and etc). I just stayed one night with my family. The bedroom are clean and comfy. I requested the baby crib (to be honest, I'm not expected too much but they fulfill it, really appreciate). Special thanks to Mr. Oki front office to gave us beautiful room with balcony. Also thanks to housekeeping team (forget his name, so sorry) who bring the baby crib. All staff really really friendly. Their service is truly amazing. Definitely will be back soon.
Adri R.
10
/ 10
Best from A to Z as always, ambience, facility, food, great view, nearest to Taman Safari, fast service and response. Next ill try their new Hotel Botanica.
Thita R.
10
/ 10
one stop short vacay getaway and a nice stay for NYE! it provides myriads spots to explore, was experiencing archery, freecycling around the broad resort, as well as mini golf, table tennis, etc within the hotel. also, great view to witness fireworks sea in the night. the interior was good and already include sofa inside the room. the breakfast was totally all good and satisfying. unluckily, the swimming pool wasn't too wide and consequently limit visitors to swim. other thing, the check-in waiting time quite too long, though the officer told they will notify when there's room available earlier. overall good and considerable for further relatives vacay. thanks!
In the Area
See Map
Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
Strategic Location
Main Facilities
See more
AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
See more
Available Room Types in Pesona Alam Resort & Spa
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around Pesona Alam Resort & Spa
Discover More Places
Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
9
Strategic Location
Discover More About Pesona Alam Resort & Spa
Location
Pesona Alam Resort & Spa is located in area / city Cisarua.
About Pesona Alam Resort & Spa
Whether you are planning an event or other special occasions, Pesona Alam Resort & Spa is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Pesona Alam Resort & Spa, a wonderful accommodation for your family holiday.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Pesona Alam Resort & Spa exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Pesona Alam Resort & Spa is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Pesona Alam Resort & Spa.
All facilities in Pesona Alam Resort & Spa
Swimming Pool
Common Space
Lobby
CleanAccommodation
Exterior
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Fitness center
- Garden
- Massage
- Outdoor pool
- Outdoor pool
- Spa
General
- AC
- Ballroom
- Non-smoking room
- Smoking area
- Terrace
Hotel Services
- Bellhop
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
In-room Facilities
- Cable TV
- Hairdryer
- Minibar
- Shower
- TV
Food and Drinks
- A la carte dinner
- A la carte lunch
- Breakfast
Family-friendly Facilities
- Kids club
- Children pool
Transportation
- Bicycle rental
- Secure parking
Business Facilities
- Conference room
- Meeting facilities
Sports and Recreations
- Fitness center
- Table tennis
Connectivity
- Free WiFi
Nearby Facilities
- ATM/Banking
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Pesona Alam Resort & Spa
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
Deposit is needed IDR 350.000 (accepts cash, debit or credit card).
Deposit
Deposit IDR 350,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Read All
General Information
Popular Facilities | AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Pesona Alam Resort & Spa | 186 |
Number of floors in Pesona Alam Resort & Spa | 5 |
Another facilities in Pesona Alam Resort & Spa | 24-hour room service, Room service, Safety deposit box, WiFi in public area, Fitness center |
Frequently asked question in Pesona Alam Resort & Spa
What are available facilities at Pesona Alam Resort & Spa?
There are top facilites at Pesona Alam Resort & Spa such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pesona Alam Resort & Spa?
The standard check-in time at Pesona Alam Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pesona Alam Resort & Spa provide breakfast?
Yes, Pesona Alam Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Pesona Alam Resort & Spa
Overall Ratings & Reviews Pesona Alam Resort & Spa
Traveloka (11455)
Other (15476)
8.8
Very Good
From 11.5K reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.7
Location
9.0
Service & Facilites
8.9
People often mention about Pesona Alam Resort & Spa
All
Staff Friendliness (74)
Ambiance (66)
Family Friendly (65)
Hotel Area (65)
Bedroom (64)
Surroundings (61)
Bathroom (56)
Activity Option (53)
Taste (53)
Variety (51)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Pesona Alam Resort & Spa
Number of reviews per page
20
40
aw
agry w. p.
Leisure
9.7
/10
Reviewed 10 hour(s) ago
Will stay here again if I go to Puncak, the best part.
See original
Find this review helpful?
DIONITA L. S.
Staycation
10.0
/10
Reviewed 4 day(s) ago
stay period 28-29 oct 2024
I ordered a superior type via apps, but it turned out that what I wanted was the deluxe mountain view type. finally contacted the hotel to ask for an upgrade and was charged 200k, payment can be made at the hotel
service 10/10 friendly front liner staff, asked for extra water refills and they were delivered immediately. got a welcome drink voucher. check in time 15.00 but while waiting you can enjoy the hotel facilities
room 10/10 got room L60, the mountain view is really good!! big room, clean, comfortable. international tv channels. clean bathroom complete amenities!! can request mirror art too and there is a free welcoming cake!! minus the refrigerator can't be a freezer so it's like a cool case if you want to store frozen food you can contact the staff
facilities 10/10 the pool is really good mountain view although not too big and pool towels are available, a complete gym room and there is a children's activity room. there are outdoor activities too but didn't have time to explore because of the drizzle
breakfast 9/10 all complete, tastes good.. the restaurant atmosphere is conducive and calm
fyi there is a deposit of around 300k and must be cash/credit card
overall very satisfied and will stay again at this hotel because staying here is not enough for a day because the place is comfortable and spacious to explore
Read More
See original
Find this review helpful?
DA
Dwinanto A.
10.0
/10
Reviewed 7 day(s) ago
Second staycation here
See original
1 people find it helpful
Accommodation's Reply
20 Dec 2024
Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
M***a
10.0
/10
Reviewed 7 day(s) ago
Got a surprise when checking in, free room upgrade. Woww.
See original
1 people find it helpful
Accommodation's Reply
20 Dec 2024
Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
I***a
8.2
/10
Reviewed 1 week(s) ago
It was sooooo cold, because it was raining I couldn't enjoy all the facilities, overall everything was ok, the service was friendly and the rooms were clean but unfortunately the hot water pool wasn't working, even though that was what the kids were really looking forward to.
See original
Find this review helpful?
Accommodation's Reply
20 Dec 2024
Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
Y***a
Staycation
8.5
/10
Reviewed 1 week(s) ago
Very good service, nice view, unfortunately the hot water pool is having trouble 😔
See original
Find this review helpful?
Accommodation's Reply
20 Dec 2024
Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
e***a
Leisure
9.0
/10
Reviewed 2 week(s) ago
The place is nice but the TV is broken and the signal keeps disappearing even though the rooms are expensive
See original
Find this review helpful?
Accommodation's Reply
20 Dec 2024
Dear Sir / Madam,
Warm greetings from Pesona Alam Resort & Spa.
Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback.
We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced.
We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification.
Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits.
Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction.
Warm regards,
Handy Bunardy,
General Manager
H***a
8.5
/10
Reviewed 2 week(s) ago
A little disappointed because the swimming pool's hot water machine wasn't working, but other than that we were satisfied, especially since my husband and I are star hotel breakfast hunters 🥰😄
See original
Find this review helpful?
Accommodation's Reply
20 Dec 2024
Dear Sir / Madam,
Warm greetings from Pesona Alam Resort & Spa.
Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback.
We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced.
We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification.
Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits.
Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction.
Warm regards,
Handy Bunardy,
General Manager
F***a
Staycation
9.7
/10
Reviewed 2 week(s) ago
Comfortable & the view is really nice
See original
Find this review helpful?
Accommodation's Reply
20 Dec 2024
Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
A
Arin
Leisure
10.0
/10
Reviewed 2 week(s) ago
the place is very comfortable, the food is highly recommended, all delicious, the employees are all friendly and responsive, it's highly recommended 💯/💯
See original
2 people find it helpful
Accommodation's Reply
20 Dec 2024
Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
A
Arin
Staycation
10.0
/10
Reviewed 2 week(s) ago
The place is comfortable, makes you feel at home and don't want to go home... moreover, the food is really delicious in terms of taste... the employees are very responsive and friendly
See original
Find this review helpful?
Accommodation's Reply
20 Dec 2024
Dear Valued Guest,
We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest.
We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa.
Naturally yours,
Handy Bunardy
General Manager
c***y
9.4
/10
Reviewed 2 week(s) ago
The villa is clean, comfortable, safe, you can use hotel facilities, not far from restaurants on the main road, the environment is quiet, beautiful, lots of trees, the hotel is also good, the kitchen equipment is complete
See original
Find this review helpful?
Accommodation's Reply
22 Dec 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
D***i
Staycation
10.0
/10
Reviewed 2 week(s) ago
very nice place ok the garden is nice
See original
Find this review helpful?
Accommodation's Reply
22 Dec 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
D***i
9.4
/10
Reviewed 3 week(s) ago
friendly hotel staff, clean room.. comfortable
food is delicious...kids friendly
only the road to the mini zoo is a bit muddy and a bit muddy because of the rain..
See original
1 people find it helpful
Accommodation's Reply
07 Dec 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
D***a
9.7
/10
Reviewed 3 week(s) ago
Overall, the room service and complete facilities make me happy
See original
Find this review helpful?
Accommodation's Reply
05 Dec 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
A***s
Staycation
10.0
/10
Reviewed 3 week(s) ago
Awesome, cool, natural atmosphere, cool view, clean swimming pool
See original
1 people find it helpful
Accommodation's Reply
05 Dec 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
d***i
Staycation
8.8
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the environment and hotel facilities are very kids friendly, I ordered 2 rooms and asked for them to be next to each other but because of the availability of rooms, I was stuck in 1 room with someone else, for dinner I tried the village fried rice restaurant, the taste was the best, for other menus it was standard, and for breakfast there were many variations, but for children's choices there was not much variety even though I had paid extra for my child and nephew who were 7 & 11 years old, I only ate omelettes and sausages, the taste was standard, but overall it was ok especially with the extraordinary service from the staff
Read More
See original
+4
Find this review helpful?
Accommodation's Reply
05 Dec 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
P***i
Leisure
9.4
/10
Reviewed 4 week(s) ago
Good, the friends are comfortable, the environment is very fresh, child-friendly, the swimming pool is warm for children, the food is delicious, got a free slice of cake for my birthday, thanks.
See original
1 people find it helpful
Accommodation's Reply
05 Dec 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
R***i
8.1
/10
Reviewed 4 week(s) ago
Given the room key and it turned out that there were still belongings of guests who had not checked out. It was strange and amazing to be given a guest key and there were still previous guests. Given a new room and got a room on the ground floor, even though I asked for an upper floor. The room's AC was leaking, dripping water, making it uncomfortable.
Read More
See original
1 people find it helpful
Accommodation's Reply
29 Nov 2024
Dear Sir / Madam,
Warm greetings from Pesona Alam Resort & Spa.
Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback.
We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced.
We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification.
Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits.
Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction.
Warm regards,
Handy Bunardy,
General Manager
N***y
Staycation
10.0
/10
Reviewed 5 week(s) ago
amazing...for all....the view...the friendliness of the staff...family friendly...and our special request was responded well...thankyu, the charm of nature, waiting for our next arrival...😉
See original
Find this review helpful?
Accommodation's Reply
29 Nov 2024
"Dear Valued Guest,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience at Pesona Alam Resort & Spa.
Our team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and we look forward to seeing you again.
Naturally Yours,
Handy Bunardy
General Manager"
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Puncak
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2024 Traveloka. All rights reserved