I booked the discounted standard double bed room through app. The room was inconveniently located right in front of the lift, can hear people walking and talking. The room was very humid, there was a spider, the floor had cracking sound every time I moved, the sink was a bit clogged, took around 20 mins to get the water down the pipe, there was no floor separator between the shower area and toilet area, so the whole bathroom will be wet when you shower. I upgraded to the not discounted twin bed room, added MOP100 paid by cash, the floor also had cracking sound all over (but better than the discounted room), located beside the lift (also can hear people walk and talk), there was 1 cockroach but it disappeared when I called the receptionist. There was no shampoo and shower gel, only a soap bar was provided daily. There were towels, tooth brush and paste, shower cap, cotton bud, hairdryer, water, tea, water boiler. The 2 receptionists who attended me were helpful and polite, their response was what stopping me from exploding. Another good thing is that you can keep luggage before check in and after check out. The receptionist allowed early check in when the room was already cleaned at 1 pm.