EN | USD

Support

Search Hotels

See All Photos

Sheraton Grand Macao

Name: Sheraton Grand Macao
Address: The Londoner Macao,Estrada do Istmo. s/n, Cotai, Macau, The Londoner Macao,Estrada do Istmo. s/n, Macau, Macau
Rating: 9

Hotels

9.0

Impressive

From 406 verified guests reviews

What Guests Say About Their Stay

Kids Friendly (1)

Great Ambiance (1)

Clean Room (1)

Complete Facilities (1)

Ahmad F. N.

9.7

/ 10

The hotel room is spacious. Very family friendly. They also gave us bed guard for our children. Good service!

Jeremiah J. M.

9.1

/ 10

I want to express my extreme gratitude and awe at the expertise, customer service, and sheer niceness of Erica Mallari from Sheraton Club and Christian Tolentino and Sanjieb Ramirez. They are stellar examples of the customer service that makes a positive difference when working under pressure. Thank you for the personal touch, so seldom seen in this setting. Kudos to these Team. God bless :-)

Kuning E.

9.4

/ 10

Wonderful stay. The room was clean and cozy, WiFi was good, the location is good, and the hotel has shuttle buses from and to ferry terminal

In the Area

See Map

The Londoner Macao,Estrada do Istmo. s/n, Cotai, Macau

Strategic Location

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

Sheraton Grand Macao is located in area / city Cotai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Sheraton Grand Macao

Speed up your search by choosing what you need

Price Display

Per room per night (excl. taxes & fees)

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around Sheraton Grand Macao

Discover More Places

The Londoner Macao,Estrada do Istmo. s/n, Cotai, Macau

9.3

Strategic Location

Discover More About Sheraton Grand Macao

Location

Sheraton Grand Macao is located in area / city Cotai.

About Sheraton Grand Macao

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sheraton Grand Macao exclusively for you.

Sheraton Grand Macao is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Sheraton Grand Macao.

All facilities in Sheraton Grand Macao

Others

Things to Do

Shops
Beach umbrella
Outdoor pool
Garden
Shops
Sauna
Steam room
Pool cabanas (surcharge)
Pool sun loungers

Hotel Services

Laundry service
Tours
Multilingual staff
Wedding service
Luggage storage
Express check-out
Porter
24-hour Receptionist
Concierge

General

Smoking area
Banquet
Ballroom
Parking (surcharge)
Terrace

Business Facilities

Meeting facilities
Conference room
Conference center
Business center
Conference rooms

Public Facilities

Others
Elevator
Restaurant
Safety deposit box

Food and Drinks

Poolside bar
Breakfast

Family-friendly Facilities

Children pool

Transportation

Airport transfer

Connectivity

Free WiFi

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Sheraton Grand Macao

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for buffet breakfast: approximately MOP 198 for adults and MOP 108 for children
Self parking fee: MOP 300.00 per day
Rollaway bed fee: MOP 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is closed from September 25 2024 to January 31 2025 (dates subject to change). The property will be renovating from November 2 2023 to September 30 2024 (completion date subject to change). The following areas are affected:

Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	15:00 - 00:00 - Before 11:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Sheraton Grand Macao	4001
Number of floors in Sheraton Grand Macao	41
Another facilities in Sheraton Grand Macao	Shops, Beach umbrella, Outdoor pool, Garden, Shops

Frequently asked question in Sheraton Grand Macao

What are available facilities at Sheraton Grand Macao?

There are top facilites at Sheraton Grand Macao such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Sheraton Grand Macao?

The standard check-in time at Sheraton Grand Macao is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00

Does Sheraton Grand Macao provide breakfast?

Yes, Sheraton Grand Macao provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Sheraton Grand Macao

Overall Ratings & Reviews Sheraton Grand Macao

Traveloka (406)

Other (5654)

9.0

Exceptional

From 406 reviews

Provided by travelers on

Staff Friendliness (3)

Room Space (3)

Bedroom (3)

Distance to City Center (2)

Surroundings (2)

Activity Option (2)

Check-in/out Time (2)

Ambiance (2)

Bathroom (2)

Hotel Area (2)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Sheraton Grand Macao

Number of reviews per page

J***e

Leisure

10.0

/10

Reviewed 23 week(s) ago

Super good hotel. Good place connect to all hotel infront you.

Find this review helpful?

j***a

Leisure

9.4

/10

Reviewed 27 week(s) ago

Location in the city center. Can run up to 24 hours. Friendly staff. Good service (5 se stars). This is my second experience staying here. If I go to Macau again, I will stay at this hotel again.

See original

Find this review helpful?

shelvyana

9.4

/10

Reviewed 32 week(s) ago

Love to stay here. Thankyou for warm welcome. Staff and cleaning room too well. Thankyou so much.

Find this review helpful?

See original

Find this review helpful?

K***o

10.0

Reviewed 52 week(s) ago

Very Spacious and clean room.

Find this review helpful?

Ann K. S.

8.5

/10

Reviewed 52 week(s) ago

Best place to stay in Macau. Best for couple and family stay. All attraction is walking distance

1 people find it helpful

Efi K.

6.0

/10

Reviewed 80 week(s) ago

I waited for check-in from 14.30 to 19.00 at night and then I entered the room, so many people were checking in at this hotel.

See original

2 people find it helpful

Hesti W.

8.5

/10

Reviewed 80 week(s) ago

Pelayanan hotelnya bagus. Saya mendapatkan kue ulang tahun dan mendapatkan tambahan extrabed dan extra handuk tanpa biaya tambahan. Ketika petugas hotel mengetahui kami sekamar ber 4. Akan tetapi saya tidak tahu salahnya dimana, saya memesan kamar untuk 4 orang termasuk sarapannya juga, akan tetapi hanya mendapatkan kamar untuk berdua dan sarapannya pun hanya untuk 2 orang, padahal semestinya 4 orang sesuai bukti dari aplikasi. Bukti dari aplikasi sudah saya tunjukan ke petugas hotel. Akhirnya kami harus bayar sarapan lagi buat 2 orang yang harganya setelah pajak menjadi 546 RMB yang setara dengan satu jutaan rupiah. Saya kecewa ternyata bukti di aplikasi tidak sama dengan kenyataan di hotel. Padahal selama ini aplikasi tidak pernah mengecewakan saya. Baru kali ini. Semoga saya mendapatkan penjelasan. Untuk yang memesan hotel, harap dibaca syarat dan kondisi yang berlaku.

2 people find it helpful

Josua

10.0

/10

Reviewed 89 week(s) ago

Awesome design, good service, kind people

3 people find it helpful

Lee

Family

9.7

/10

Reviewed 256 week(s) ago

Excellent stay! Staff is friendly and kind. Room is spacious, bed is comfy. Had a really great stay here in Sheraton Grand Macao Hotel! I was late for breakfast, but still manage to try a few items out of the menu. Taste good though =)

Find this review helpful?

Rosdiana S.

6.0

/10

Reviewed 256 week(s) ago

Period of stay. 9 January 1 night, until Feb 2 1000MOB deposit has not been refunded so. The bathroom has to pay to.

See original

2 people find it helpful

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Cotai

Partner with Traveloka