I booked a room with 2 twin beds and Sofa for one adult and two childern (girls, 13 and 6). As I arrived there they refused my check in with the reason that the room is only for two adults. I suggested that either they pay me back the money, or they should change me a triple room, or they offer me an extra bed. They refused all of my three suggestions! That means they did not give me the money back! And I had to drive my two children back to Germany at 20 o'clock! And my tickets for the museum go to the waste! This is the most awful hotel I have ever experienced of the whole world! The worst service and most unfriendly staff at reception! No next time booking by Best Western also in other countries!