Comfort Suites Deer Park Pasadena

Good

This location & hotel wasnt terrible until we noticed a roach crawling around in our bathroom sink... Bathtub has rust Breakfast was pretty good, need more fresh fruit

We will be back in the future.

They staff was very cordial and helpful. I would visit again if i needed to. They were very patient and professional. Convenient shopping and food in the area. Thanks Comfort Suites😘

Hotel everything was fine but the area was not good due to its right next to the Energy company and getting lots of smell which is not good for health and pollution is very bad.

The property was good enough

This property was a great value! The lobby is beautiful, the breakfast area is beautiful and the food was really good. Lots of options hot breakfast. Our room was clean and very nice. There’s a few places on the property that need maintenance, just small things but overall, we would definitely come back here and the staff was amazing.

They need to get new beds

Roaches and fleas

Walk in to a full slummer party in lobby and rude greeting. The smell was horrible like feet I asked about on site vending machine and was shown a display of things to buy that had maybe two bags of potato chips completely empty. Worse $112 I ever spent

Everything was exactly how I expected with the exception of the pool being out of service. My children were looking forward to playing in the pool. The pool was very green, it looked unhealthy to go in.

I booked a double queen for this hotel and paid ahead of time. We checked in, got to the room, and it was a single king. I have 3 kids so that didn’t work for me. I called the office and then apologized but then said they didn’t have any other rooms. When I asked about a refund to get another hotel for the night, they said they couldn’t do that because the manager wouldn’t be in until morning so I’d have to talk to them then. We then went through Expedia to try to get a refund and they told them the same thing. As I was on hold, we saw a cockroach that my husband promptly killed on the alarm clock. We had no option but to stay. The only saving grace is that there were not bed bugs. When my husband went to get bedding for the pullout couch, they said they accidentally locked the cabinet with bedding and gave him a random assortment of sheets. The pool was filthy so my kids were disappointed that I told them we wouldn’t be swimming this trip. The entire hotel was in disrepair. The hotel was missing tiles and the lights on the buttons didn’t even work. The whole hotel smelled like mildew and there were fire ants all around the back of the building. When we got to breakfast hours before it was over, everything was empty and they took a long time to refill it. The sausage was undercooked and the whole stay was subpar. I want my money back. I will never be staying here again.

Awful customer service. Person checking us in looked like he just got off the streets. They sold our room that we RESERVED to another party so we had ppl sleep on the floor! Toilet had poop in it, pillows were a hard square. Told me they could provide a discount and then retracted it because I booked with a third party. Needless to say, we will not be returning

good

We ended up not staying and having to go to another hotel. The facility and room were dirty our sheet had not been changed. The front desk clerk even confirmed that it looked like they had not been changed. We left, they told us we would have to go through Expedia to get a refund, we still have not gotten a refund.

The pool water was pea green. The elevator had a mystery substance on the wall and missing floor tiles. Dead roaches on the floor in the lobby. The bathtub had no stopper and had random caulk where there shouldn’t be caulk. The hallway had a very unappealing smell. The ice machine on our floor didn’t work. The door to our room took multiple tries to get the handle to latch close. That being said the staff was kind. The sheets and room was clean. I would not stay here again, but the facilities matched the discounted price. You get what you pay for.

In my room a lot cockroaches around the beds in the bathroom

Checked in went to the room and restroom was dirty hair in the tub stains on the couch it looked like they just vacuumed and made the bed would not recommend

Pool dirty

Really enjoyed my stay and I appreciated how clean and comfortable and the continental breakfast was great too