Extended Stay America Suites Pensacola University Mall

Thank God I only stayed there for one night. The entire place has an odor to it. I had to be moved from my first room because it was so bad.

no

The hotel was fair for the price, the staff was amazing. Very friendly and welcoming.

The window won’t close completely and noises and wind disturb

Krystal is amazing and property is clean and quiet !

The lobby had horrible smell like someone was putting dog poop in inside trash can. Refrigerator had red drips inside (blood?). Toilet was not clean. Carpet was torn and looked dirty.

Very nice and well kept up rooms

Nice & clean

We love the staff and our room was nice and cozy

I did not feel safe at this location, property, source of accomodation. I love all people; however, our entire 5-night stay we could not sleep at all hours of the night because of person's in the rooms next to us, below us, or in the rooms above us doing drugs, getting high, being strung out and making noise and damage in their rooms. It was scary. People with unsheltered or lower incomes needs hanging out and loitering at all hours of the day in and around the hotel parking lot - we are shocked our car was not broken into or stolen by the end of our stay. And the free breakfast was terrible, meager. Just lots of carbohydrates available like some oatmeal, packaged muffins, and some coffee. I've stayed with Extended Stay many times and this was the worst of them unfortunately. Believe me, it pains me to leave a negative review but this accomodation property needs some honesty and resolve to make necessary changes in the near future.

3 different people approched us in parking lot about not checking in here. The rooms are nasty. We left & stayed some place else. May not be using your site again in the future. They charged my card $100. My card is not supposed to be on file with you guys. I was going to pay at the hotel at check in. I want a full refund.

Upon arrival, the hotel is located not in the best area. The first room I was given did not have a tv. Requested a different room, inside that room the kitchenette counter top had a chunk of laminate broken off. The bathroom had mold on the ceiling, above the vanity the ceiling was wet possibly from a leak coming from the room above. The vent fan didn’t work and the grill for the fan was falling off. There was an odor throughout the entire building. No continental breakfast. Only vending machines.

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We evacuated from St. Petersburg, Fl because of Hurricane Milton. We arrived mentally and physically exhausted. The young lady at the front desk, Kaia, immediately made us calm down. She was professional, explained everything to us that we needed to know and was a total sweetheart. We appreciated her so much!

I should've just spent the night in my car. The walls were so thin I got no sleep, half the outlets didn't work, it was dirty, dog crap on every piece of dirt because no grass, they said complimentary coffee with muffins but had no coffee. It was the worse excuse for a hotel. Spend your money elsewhere.

Great stay great staff talent acquisition is obviously great to have the people they have

The cleaning was subpar and it needs a full renovation with updated amenities. The location is also sketchy.

We arrived in the evening. Drug deals going on in parking lot. Night clerk was high and rude until she noticed i took her pic of her ignoring us while she was on the phone with a friend. The sheet and lillow case was dirty. It was not a good choice for us. The day staff was good. Kia was very nice.

Disrepair, rusty refrigerator… Floor in the bathroom was peeling up.