Hilton Garden Inn Houston West Katy

Staff was friendly. They also accommodated my earlier arrival. I would definitely stay at this property again. Next time I visit Katy, Texas.

The female bartender that rode a motorcycle was very rude, & disrespectful. I will never stay @ that property again untill i know that she no longer works there.

I usually like staying at Hilton Garden Inn because of the bar & small kitchen at the Garden Inns. Ive stay at this property a few times. The first time is was excellent. Yet i must have upset the bartender or something because she has been very rude to me ever since. I will never stay @ this Garden Inn again. When i am in the Katy area (for business) i will stay @ a Marriott property that has a bar & a small kitchen.

Nice properly, however the padio could use some attention. They are doing so remodeling so that does need to be taken into account.

easy checkin

Everything was fine except there was gnats in the room and both beds were too old and soft.

The mattress was terrible. It was lumpy and uneven.

Junkyyyyy - does NOT live up to what I imagine “Hilton” to be. The money spent was double what it was worth. Never again - staff was very friendly, that was the only redeeming quality. TV not working, stains on bath towel, the “H” for hot water was carved into the metal next to the “C” for cold … totally a janky experience.

I evacuated here during a hurricane and they did a fabulous job, especially while short handed. Evan at the front desk had a great calming presence and was incredibly helpful. The room was immaculate, no small feat during a natural disaster. Any dings on my rating are just due to the age of the property, could use a little face lift. But the rooms are clean and COLD and a blessing after a hurricane.

Employees were really nice

I thought Hilton was supposed to be a full service hotel. When My toilet clogged and I asked them to come help me (I'm 85 years old) all they did was leave a plunger by my door. You can't help a senior citizen better than that?

My sheets a comforter was dirty soiled with blood and old make up, pillows smelled like dirty hair, very disappointed, staff replaced sheets and comforter and the comforter had lots of holes in it.

Really convenient location and friendly staff. Definitely recommend

The clerk was very friendly.

Great

My stay at the Garden Inn was great. I will definitely be staying at this property again next time I’m in Katy

everyone in the property is nice & i definitely enjoyed my stay

Staff was great but the water pressure was pathetic. My wife couldn't rinse her hair properly.

Check in was easy and staff friendly. 1st room toilet didn't work, so they moved us immediately. AC in hall of 2nd floor was not cooling well and pool needed to be shocked.

The hotel was very nice at first blush, the room and bathroom were very clean, except the headboard which apparently hadn't been cleaned of previous guests' hair oil for quite some time. We were not given vouchers when we checked in, so the breakfast was exorbitantly expensive for what you get and the made to order menu was largely unavailable. For $15.50 every day you get one scoop of scrambled eggs, home fries, either sausage or bacon and a biscuit. No variety. I suppose you can go back for seconds but we don't. There is also cereal, several bread products, fruit, very small containers of yogurt...exactly what you get at a hotel that offers free breakfast. I protested that I only wanted the yogurt bar and toast so after some discussion, they decided that they could charge $7.95 for that. Many of the staff at this hotel speak very broken English and apparently often don't understand it well which leads to problems. I don't begrudge them a job, but having one person on hand that speaks with reasonable clarity and understands English would be helpful. They were all very pleasant and tried hard except the desk clerk when we checked out who refused to give us a detailed receipt even as we tried to explain that we had used a different credit card checking in than the one used to hold the reservation, necessitating a call to the hotel today and a conversation with a very nice young man who will email me the receipt I requested. This hotel is just "Ok" for the cost.