Holiday Inn Express KNOXVILLE-STRAWBERRY PLAINS by IHG, an IHG Hotel

We enjoy staying here when we make our annual road trip from Texas to NY to visit family! Since we have a dog, it’s usually difficult to find a nice hotel that welcomes pets. We are so happy that your hotel still welcomes us! Our rooms were beautifully updated and very clean and comfortable! Would highly recommend and will choose this location for every road trip from now on!

Clean property and updated room. Staff were nice and service was efficient. Close restaurants near by.

Booked 5 rooms for family going to graduation ceremony. 3 one nghts 2 two nights. The lady @ the check in was perfect. The check in was easy even with all guest arriving @ different times all the way as late as 3am. The rooms were nice as well, clean comfortable, and updated. The location isnt the closest but not far either. Great place to stay

The ladies at the front were friendly, the room however was not worth what I paid! It was not cleaned well and the bathroom was less than appealing! If there would have been other hotels available I would have requested a full refund and left. However, due to multiple graduations in the area, I was stuck staying there because everywhere else was booked! There was hair on the floor in the bathroom when we arrived, and blue stuff dripping down the bathroom wall. The top of the microwave was dusty and dirty and the bathroom wall needed a lot of work. I was extremely disappointed and will never book at the Holiday Inn Express again!

The help that we received upon our arrival was what made the trip good. Our lady was on top of communicating all we needed to know and helped us get in the room quickly.

It was very clean & comfortable bed. Nice front desk also. Her name was Brittany

Friendly staff

10/10 the bed was comfortable, breakfast was good, clean

Perfect for what we needed.

Bedding comfortable. Clean rooms. Good selection of breakfast food.

Comfortable and clean. Friendly staff. Good restaurant (Aubrey’s) across the street. Quiet at night.

The hotel was fine, the bed was very comfortable. I am still having issues getting a receipt from my stay to turn in for an expense report. After multiple calls and providing two email addresses, still no receipt. Frustrating!

Large rooms and comfortable beds, friendly staff. Very positive experience overall.

Best breakfast we've ever had! Lots of protein options. Very clean, very quiet. Will definitely stay here again!

My kids loved the popcorn and cookies in the lobby.

Great staff

Kenny was great singing happy birthday and all the rest of the staff was amazing

The room was fine. However advertised as a room for 5 with no where for a 5th person to sleep except on the floor was not great especially for the price.

This was an excellent motel. Very good breakfast, comfortable bed, nice clean room. There was a towel sculpture on the bed (like on cruise ships) to welcome us, which was a very nice touch.

Everything seemed very new and clean. I had a billing issue which they efficiently handled. I would stay here again.