New Garden Palace Hotel

Staff معامله ممتازه جدا المكان قريب من كل شئ

Rude staff, i booked 2 night including breakfast and WiFi.. There is no breakfast facilities at all, and there is no WiFi in n rooms. If you want WiFi you have to come down to reception area a very bad service from Expedia because I booked through them

The only thing I liked was the quiet room I had which was very important to me. The place is difficult to find even by Uber due to the streets layout in the neighborhood. Payment must be in cash. Elevator on 1st floor didn’t work. Had to walk up the stairs with heavy bags to take the elevator from 2nd floor. The elevator is very old and extremely small, barely enough for 2 persons. The room was small and screaming for renovation. There was some broken tiles that were covered by a thin rug. No trash basket and no small table in the room. Very small and old fridge. Even The TV remotes needed batteries. Upon leaving, I asked for my receipt but the front desk personnel refused to give me one, claiming receipt has to be written by accounting which was not available at the time!. He also complained about my rate and asked me to show him how I got it. Then he claimed it was for budget room!, which made me wonder if there were rooms actually worse than the one I got. Clearly this place is mismanaged because it is in a nice and quiet neighborhood and can be much much better, so unfortunate.

No TV, room is too small, toilette is not clean and too smelly, nothing mentioned online is available

Sorry It was so bad I want my money back from you guys no towles no toilet papper I ask the rep they dont have the frist room some one had just left it the second room was just as bad no drink s no food no breakfast and it said I had but never got it the hotel is hard to find it took me and taxi driver so long to find it bad hotel worst case ever I want my money back