Tropical Gateway Motor Inn

The room we stayed in was tidy and clean. It had a fridge, microwave and kettle which is very convenient especially if you’re doing road trips. They also offer some breakfast items at the reception before you need to go to room which again very convenient.

Room was renovated apart from bathroom. Very clean. For a dog friendly room which are usually the worst of the property, the room was lovely. Reception staff were welcoming and very helpful. It’s not the motel’s fault but people were chatting outside up until around 2am. They were permanent or semi permanent guests and didn’t give two hoots for anyone. The hotel should consider moving smoking areas a long way from guests as that is where they meet up. There was traffic noise but it wasn’t bad and expected. Reception staff were the highlight, oh and the great Thai restaurant next door.

Great check in. However we had a early get up, in between travelling, so needed a good nights sleep. It was me, my partner and my 5 year old. The people in the room next to us was super loud all night up until 12am. Constantly slamming door, in and out and dogs barking. Loud voices. No respect. Was super hard to sleep and very disappointing. We had to get up at 3am. The TV reception cord was snapped off so we couldn't use the TV either.

Rooms need some TLC.

Would not go back

The manager is so friendly and helpful. Breakfast of cereal and toast is included in the price and I had a pet friendly room. The tariff cost an extra $20 for my dog. The bed was amazing. Soooo comfortable.

Bei dieser Kategorie kann man nichts besonderes erwarten, aber weiter empfehlen kann ich das Motel nicht.

Wonderful bath towels! Friendly & helpful staff.

Nothing, great value

The property has new owners, and they are slowly making improvements. It was a great little spot, and the customer service was A, but the outdated facilities and lack of a kitchenette or a collective cooking area were drawbacks. I look forward to seeing the improvements the new owners have made again.

Friendly staff

We would never stay there again. Room was dirty. Rubbish on landing outside of our room. Carpet on outside stairway filthy and seemed to be permanent unsavoury residents which made us feel unsafe. Rooms when we arrived were advertised for $99.00. We paid over $150 To be honest someone would have to pay me to stay there again. It is not often that I take this much time to review.

Clean and tidy friendly staff

The property is not maintained well. Beds are terrible. Service and location was goo though

The service was alright but the beds were terrible got no sleep and husband woke up with bad back

Horrifically appointed A and and a so

Location and price are probably the only good things about this place. Entered the room on the first day and found crumbs all over the bed and bedside table as well as part of a plastic wrapper. Not sure if it was just my room, which was 20, or if other rooms are the same but I was woken up multiple times through the night by loud tapping noises in the roof, as well as the sound of water rushing through pipes above me. The hot water system can't keep up with multiple showers at once, I constantly had to adjust between scalding hot and cold every time. The aircon isn't big enough for the room, barely does the job. The walls are quite thin, I spent most of the Thursday night trying to block out the late night conversations happening in the room next to me with a pillow. The whole place just needs an update in general. I did have a future booking as I am travelling to Rockhampton for work again next week but I have cancelled to go elsewhere.

Good stay and room nice and clean except for used cotton wipes in the bedside table drawer.

We will never stay here again. The room was very unkept. It was a pet friendly room. There looked to be a faeces stain on the floor. It hadn’t been cleaned very well. Bits of alfoil (which we didn’t bring). Human hair which was not ours. Some stuck to shower room door. The sink had paint stuck to it and stains. The laminate was stained and lifting ( looking like water damage). There was a tile missing from the shower. One of the windows had been smashed prior to our arrival. There were bits of metal screwed to the walls. Rusted. The fridge cavity was falling apart. The free breakfast was small sachets of cereal which we did not use. The single bed seemed to have a somewhat broken base. When sitting on the bed, it sagged down so close to the ground. Two adults so we shared the queen bed. Sheets wrapped either side of the blanket, after seeing the rest of the room, I was quite concerned about the cleanliness of the blanket. Lucky we had blankets in the car. Loud neighbours next door. Difficult to walk past the table and chairs on the walkway when carrying a bag. The railings to walk upstairs have not been cleaned in a very long time, I am guessing. The one interaction we had with a staff member was pleasant. Then I was advised there would be no power from 8 am - 3 pm. This would have been nice to know when booking. It does not look like the photos. No mirrors at all.

At first look not confident I had chosen well but the room was clean, it was quiet and motel was family orientated. Families staying with their kids and pets which was reassuring. Staff were helpful and friendly.