Best Western Buckingham Palace Rd

I was being told that the twin rooms were all located on the lower ground floor. However, there was a very stinky smell in the room mainly from the toilet which made the experience become the worst. I believe no one wants to stay in such a room. Although the staff are polite, that doesn’t help if the property itself is in a poor condition. When I saw from the outside of the room, the steam and gas from the pipes were so close to the window of the room. See the image attached. I won’t recommend this hotel to anyone.

The room was a very small single with bathroom en suite. It was in a clean condition with Wifi, tea/coffee, hairdryer and safe were provided as well as a range of bathroom items. The bed was comfortable yet small. As regards value for money in that location close to Victoria Station, I had no complaints. Staff were helpful and a pretty basic breakfast was available for a modest price. I had difficulty operating the heating/AC system with both a wall AC unit and radiator with separate controls, excessive for the scale of the room. I would consider returning to this hotel or another in the Best Western chain, but would probably pay extra for a "double" room. All in all, good value for money.

Great comfortable but not too expensive hotel very near to Victoria coach station. Very clean room and very comfortable bed (nice firm mattress). Quiet despite its proximity to a main railway line. Continental breakfast was very good given the price (though the breakfast room was slightly cramped) and I was able to store my luggage for free and securely (I was given a luggage tag).

Nothing wrong with the stay, good value but breakfast only served until 9.30am so missed that - would have been great if it was served until 10.30am so you can have a bit of a lie in, especially on a Saturday!

Convenient location for Victoria bus terminus and station. Reception staff helpful. Clean, comfortable bed. Nice room, even if on the small side.

Very helpful and friendly staff, clean modern bedroom (with an excellent bed!) and bathroom and great location.

Really nice staff, on way in and I was given information leaflet about events in London that I briefly mentioned in conversation which was really helpful. The staff were really polite and helpful and gave us basic knowledge of area when we arrived which was great. The room was clean and tidy

Great little hotel just for a night or two

This hotel is ideally located a few minutes walk from Victoria Station. From there you can easily walk to Buckingham Palace and therr are many buses that take you wherever you want. Staff super friendly, complimentary coffee at all time at reception. The room was small but really nice and clean. Excellent value for money.

The staff are exceptionally welcoming and helpful. Positively surprised by their kindness. Faint train noises can be heard from basement rooms, but not disruptuive. While the bathroom sink is quite small, but the overall bathroom is clean and well-maintained.

Très dur de dormir car ma chambre donnait sur des voies de chemins de fer... avec des trains qui passaient toutes les 30 secondes

Rien à dire sur la chambre par contre le petit déjeuner peut être largement amélioré surtout par rapport au cout de la chambre

Ett trevligt familjärt hotell med mycket trevlig personal. Vi kände oss verkligen omhändertagna och välkomna. Rent och fräscht, förhållandevis centralt. Perfekt läge om man kommer till/reser från Victoria station. Enkel men bra frukost.

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Was in a below street level room, reasonably clean but rather noisy from other guests and street noise, small room, worn out furnishings, difficult to access power ports. Didn't find the place to be good value for the rate. Would prefer to not stay again

Washroom is spacious but would be good if the staircase is straight and easy to walk. It’s quite tight to walk with luggages but we got help from the staff at check in.

The location is perfect! Close to Victoria Station and national express coach station.

Not ADA friendly. Winding staircase is impossible for mobility issues. Ask for a floor without stairs.

We stayed in the basement and it was difficult to carry luggages in and out of stairs (no elevator). Other than that the Hotel location is excellent.

Property was lovely and clean. Would not reccomend having breakfast as there are no facilities just a few tables in the small reception area. There is free tea/coffee though. Train lines runs past the hotel with trains running constantly so quite noisy