Fuji Gran Villa -Toki

Staff were the best. We had a booking issue booked 3 adults 1 child came with 2 adult 1 child, we asked expedia to help and ask for cheaper pricing due to issue. They wouldnt help. Disappointing because if we came with 2 more adults they would've charged us. Double standards. Overall we loved the hotel, the toilets had windows which were see through but they helped us to cover. Which we appreciated. They also help jumpstart our car. So we will be back for sure just that price part we were unhappy with.

窗外就是富士山頭

富士急樂園巴士總站步行至別墅大約15分鐘，其實酒店早上8:00-10:00及下午2:00-6:00有車接送。因為我們11點已到，所以自行到別墅放底行李。酒店職員好細心問我哋幾多點返，可從河口湖駅接我們回別墅。超級市場離別墅步行大約15分鐘，入面有A4/A5和牛，有生果，蔬菜。之後可以在別墅打邊爐或韓燒。我們有加早餐，有一份三文治，湯，一包果汁及一份甜品，都幾豐富。全部朋友都讚好不絕，下次一定會再嚟返呢度。

Good view of Mt Fuji, great villa and free pick up and drop off to Kawaguchiko.

Great stay. More than what I expected.

Wonderful experience at Fuji Gran Villa. Imagine waking up every morning to the mount Fuji view from the comfort of your room. Villa was spotless and clean. Very well maintained. Water pressure is strong and love the sauna function in the bathroom especially in the cold weather. The bathtub automatically stop the water once it is filled and you can choose your desired water temperature too. Beside the usual hair dryer,they also provide hair straightener for ladies :) Breakfast is served to the villa every morning at your selected time. Location wise, is not exactly near but walkable to the Highland Q station where the Fuji Q theme park is and restaurants is located there as well. Approximately 10-12 mins walk but it does seems a long walk back especially in the cold and at night when it's pretty dark but overall is safe. The hotel do offer free shuttle to some train stations and reservation is required. Location wise , not the most ideal if you do not have a car but the overall service and villa comfort makes up for it and we will definitely choose Fuji Gran again!

Roof top has a beautiful view

Short walk from the station and theme park. Views were amazing - We were lucky enough to see Mt Fuji from our bed! The house was lovely, clean, and spacious. Staff were lovely, took our luggage up to our room, and offered a shuttle bus to the station.

Very peaceful and spacious. Staff is very nice!

Love this villa type stay where we have the entire unit to ourselves. It has everything, a furnished roof top with a view of Mt. Fuji, full kitchen, separate sleeping areas, projector TV, etc. Also, amazing service at check in. The only reason it was not perfect was a strong cooking/fish odour from the previous group that lingered in our unit for both days we stayed.

This place is an absolute 10/10 of accommodation. For the price you pay you get an entire villa. We only got the 3 bed one and they have much bigger ones and we found that one too big. The view is gorgeous of Mt Fuji and the staff are ever so accommodating. The only thing I'd improve is putting washing machines nearby. Thank you Nao and team for making our mt Fuji experience memorable.

The houses were very spacious. Each house has two bedrooms and two bathrooms, making it an spacious rental for 3-4 people. The views from the roof top were amazing, even though it was cloudy for us. We loved the rooftop patio for eating dinner on and relaxing. The projector screen for movies was easy to use and a nice touch.

内装もキレイでとても気持ちよく過ごせました。 また富士急ハイランドから10分も歩けば着きます。 朝8時半ごろに荷物預かりサービスを利用させていただき、コインロッカー代は浮きます。 また10分歩けばスーパーがあり、 BBQの食材調達もできました。 チェックアウト後も河口湖駅までの無料シャトルバスを利用できて大変満足でした。

Everything okay but need to improve the breakfast.

各方面都非常之好

スタッフの方の対応も良く、無料のノンアルコールやバスソルトなどが置いてありました。 富士山も綺麗に見えて大満足のやまなしりょこうでした！ 一つ残念なのはバスタオルが重く厚く使いにくかったです。

夠大，天台睇到富士山，但係地方唔算乾淨新淨 尤其廁所浴室帶生銹地方，感覺舊

Extremely comfortable, modern lodging. Most importantly, the staff was so nice, if I could I would rate them a ten; particularly one female customer service, who immediately attended my family and I upon arrival. Although dining was limited around the area, I would definitely stay again with my family. One thing that was not mentioned on Expedia is that the property offers a free shuttle from the nearest bus/train station.

5 of us stayed here for 5 nights and we absolutely enjoyed our time here! First of all, we would like to give a big thanks to all of the service staff. They have been nothing but great! Most of them speak simple english and even when they did not understand, they had a translator phone to communicate with us. There was this one time we had to contact our car rental company to request for extension. Instead of lending us the phone, the service staff actually went the extra mile and helped us in translating our query to the car rental company! We were so thankful for him and I regret not asking for his name. As for the villa itself, it was great! Nicely decorated and clean. We went during Spring so the temperature did drop to about 2-5 degrees in the morning/night. But the villa was comfortable as the A/C has both cooling and warmth function. Everything was well provided, from toiletries, towels, robes to cutleries, pans, microwave, bbq related stuff etc. There is no washing machine though, so we had to drive out to the laundromat (about 10mins away?). And the most important part, it has the perfect unblocked view of Mt Fuji! Location was ok, if you are not driving, it is about 10-15mins walk to the nearest 7-11 / restaurant. It is best to drive in Fuji in my opinion. We will definitely come back again and would highly recommend to those who are still deciding on this place.. JUST BOOK IT!

ロケーションは満点。 机や床など、劣化が見られましたが、施設自体は最高でした。 場所が少し分かりづらく、近隣の道がかなり狭いのだけが、気にかかる点でした。