GRAND BASE Iolani

One of the best hotel rooms I've stayed in. Spacious, fully furnished with large beds, dining table, sofa, large fridge and cooking facilities. This is a self-check-in hotel so you will have to fill up all the details yourself and use an intercom to talk to a service agent. Very limited parking of only two spaces. Limited shopping and dining options in the very quiet area.

입실하는데 다소 시간이 걸리는 것 이외는 좋은 인상을 남긴 호텔입니다. 혹시라도 영어나 일본어를 잘하지 못하시는 분은 좀 생각해봐야 할 호텔입니다.

非常によかったです。

和室があったので０歳子連れ(ずりばいする)でも十分な広さでくつろげました。 お風呂場に椅子がないため子どもを洗うのは少し大変でした。排水口がサビなのか汚いのが目立ちました。 洗濯機、粉洗剤もあり浴室乾燥で乾かせたので大変助かりました。

残念なところがありました。1.それは洗面台の排水が詰まっていて流れがよくない事。2.バスマットが用意されていない事3.お風呂のボディーシャンプーの量が少ない事

空間夠，廁所有抽濕。 可惜有床蝨， 床單唔夠乾淨。 而且地點非常難搵， 附近街道有怪人乞錢， 青少年流連喺街頭，食煙又飲酒。 感覺有啲危險。

酒店地點難找。入門口 check in 全程電腦化。浪費我們太多時間

비슷한이름의 숙소가 근처에있어서 헤매다가 들어갔어요 같은host의 여러지점이 있더라구요 시설이랑은 좋았는데 담배피는곳이 현관바로앞이라서 호텔안에 담배냄새가 너무 많이나요

Good location and place, but bad customer service. Clean place with beds, kitchenette, shower, and washing machine. A major hiccup - bad customer service. Unmanned accommodation, so had to contact customer service via the tablet in the lobby entrance for any issue. No hot water for shower on winter night. Customer service staff unhelpful and bad attitude. Claimed that we didn't follow instructions. Contacted Hotels.com customer service agent, equally bad. 1st agent tried to brush me off by saying that he would give me 67 bucks to end case. Literally treating me like a beggar. Had to get 2-3 agents for someone to get hotel staff to do the right thing. Ended up the room tablet (with all instructions) was spoilt when technician came to check heater. Technician who came by was helpful and took time to explain workaround approach and how to make things work.

Location was not too far from food place but need to walk. Room is comfortable and nice and brand new building. But only have 2 park lot but able to park at the open space opposite. Overall, good experience.

room os cleaning but not easy to find thr building

乾淨，且離別府站步行5分鐘即可達! Check-in及Check-out流暢且便利，有機會回訪會再入住。

房間好好,地方很大, 女兒及我很喜歡 有小型廚房內有微波爐可以食物加熱, 十分好

設備良好！ 旅館的設備優良、 先進 ，有溫水泡浴預先準備好的功能 ，有自動感應燈，性能良好 乾淨整潔！ 旅館裝修新， 非常舒適！ 唯獨缺點是入住時，發現店主未有添置紙巾和洗手液 ，使用洗手間時感到很驚訝， 但經溝通後，店主第二天補上。

鍵の操作が少し複雑でした

Everything was great and you responded very fast with our arrival issues related to absence of appliance manuals in English. Thank you! For Europeans and Americans: Please make sure you have these manuals in English and also explain that the dryer is in the shower (ventilation dryer) or otherwise no one would know! Thank you

設備は新しく、部屋も広く快適に過ごすことが出来ました。

一点消臭剤の香りなのか、部屋の匂いがきつすぎたので改善してほしい。 それ以外は清潔で設備も申し分なく大変快適に過ごせました。

とても綺麗で良かったです。 また、泊まりたいと思います。

The property is exceptionally roomy with a mini-kitchen, shower room and washing machine. Shower serves as a drying room for clothing. Parking lot has only 3 spaces. Location is close to shopping and train station. Only complaint is that self check-in screen didn’t work and as people tried to check-in through the week they had to request assistance to be able to gain access. Overall though it’s a great value for a short or jong term stay.