HOTEL GRANDE

The place is clean and quiet. Very good for relaxing. I just wish we can open the windows.

Over all the staff was great & friendly except there’s a cockroaches inside the bathroom during night time..

The hotel's location is the main reason I stay here and it's very clean. The staff responded promptly to my request for service. The room doesn't have enough towel bars and not enough ventilation if you just want fresh air.

I’ll be back

Almost Everything was perfect except the food. Food in the morning was iki

The staff is phenomenal. The hotel is clean and comfortable. 4 onsite dining options. If we come back to Baguio, we will definitely stay here again.

very good stay

The kids enjoyed the pool and meryenda buffet. The wifi is fast. The place is very peaceful. We loved the foods in the restaurant and cafe, very affordable.The bathroom is superb. The staffs are friendly and accommodating. Only one thing, for the price which is close to hotel prices inside Camp John Hay, I hope someone will help us with our bags as well.

Would have wanted a refrigerator in the room. Would have preferred to have outlets at the bedside. Wished the windows could be opened or better yet a patio. The breakfast buffet was adequate. Would have wanted to experience the dinner buffet. However, the staff was very friendly and accommodating.

I like the peacefulness of the place, safe and clean. Staff are friendly . How I wished I have more choices when it comes to breakfast like bread and cereals and milk. Overall, I am satisfied.

The positives for this hotel were the very friendly and helpful staff, on site parking and outside the immediate city so avoiding the pollution. The pool is too shallow to swim and really is just for children. The breakfast, understandably , is geared to Asian people so very limited. Sad no fruit juices or a wider choice. It was also strange that at the weekend breakfast was served on the 8th floor with a buffet selection. Come Monday no buffet and a very limited choice served on the ground floor. Old scaffolding also still up outside our room window which from the rust suggests it’s been there since the hotel was built. Some simple changes to the hotel would make a big difference

Hotel is quite new and the facilities are complete. Love the big room and bathroom.

For a rate of 10k/night there was no ref in the room, no outlets near the beds, no lamp shade. they only provided 1 extension cord plugged near the TV. The toilet smells like sewer. There were no complimentary tea since im not a coffee drinker. With it’s price I expected the facilities were great but turned out to be disappointing.

Big room, very clean and new, bathroom was big and clean as well. Staff very accommodating and quick to assist and provide all requests. Allowed us to bring bike into the room. Breakfast was great, lots of choices, only needs better coffee and less sugary drinks.

booked 6 rooms (pay at the property). 3 days prior to arrival, a frontdesk officer called to offer me a “lower rate” given that i cancel my bookings thru hotels.com & book directly with them. I politely declined since i booked a pay at the property rate wc is usually higher than non-refundable&pay upon booking rates. However, they obliged me to pay half of the total amount of the 6 rooms citing that it’s peak season (why offer pay at the property rates then?). i paid 50% prior to arrival to secure the booking and to avoid any cancellation. Upon arrival, check in experience was ok. Rooms were ok except for the no phones to use to call frontdesk or housekeeping for assistance just in case wc is such a hassle. Breakfast buffet experience was ok (food not so yummy except for dimsum) during the first day but on the second day, it was terrible. We arrived past 9am since it was christmas day, we woke up late. tables were no longer set, when i asked for utensils, a female attendant told me to check in the basket near the dimsum area. As to the christmas buffet, spread was good but the entertainment felt like it was a wedding banquet because of the song choices of the live band. Request for room upgrade for a fee was granted (thanks to Ms. Mona - the only exception to the generally poor service). However, the room given was not thoroughly clean when we arrived. The toilet still had urine from the previous guest i guess & roach too Hotel staff do not smile. We did not feel welcome.

Such a cozy place. My kids loved it especially the view from our room and from the veranda. The breakfast buffet is superb. Will definitely choose this hotel again

Need to request high floor with a view. Pluses are friendly staff and the room is relatively new and clean. Minuses are no phone in room. For foreigners without Viber app, difficult to request anything from front desk — need to go downstairs everytime. Very hard to catch a taxi since the location is a bit remote. House keeping didn’t clean our room. They did apologize and brought towels and amenities when we told them.

Pros: Room are clean, aircon are good (which I prefer), and , the bathroom are fabulous and, the service is also excellent! Cons: Room lacks veranda to let the cool air comes in, the food needs to include more choices. Overall we enjoyed our stay!

The room needs towel rack for hand towels in the bathroom and another towel rack for the bath towel. The driver's quarters need to be better insulated.

Maids were helpfull and freindly. The receptiondesk was not.