Americas Best Value Inn Oakland Lake Merritt

Worst Hotel ever. in the 1st room assigned to us the heater did not work. got a replacement room that did not have a shower curtain. Dirty towels on the bathroom floor. Unflushed toilet. only hot faucet in the sink worked not the cold. could not wash hands or brush teeth in the scolding hot water. electric outlets crooked - phones could not be charged. 3 floors but no elevator. Promised breakfast on Hotels.com listing is only a pot of coffee. 05:15am a boom box blasts outside our window for 20 minutes and wakes up everyone. We prepaid for 6 nights but we checked out (escaped) after the first night. Hotels. com got us only a partial refund. We Paid $652.79, received $417.52 so for one night we were charged $240.17 While the actual rate at this hotel was $74.79 per night. This is the hotel from hell do not dare to stay there.

When I arrived there at 3:45p.m The male front desk receptionist said that I cannot chk in until 15 more minutes. I went to sit in my car in the parking lot. 25 minutes later. He said that their network is down and he cannot chk me in. I said but I already paid it online and I requested a non smoking 🚭 room. He said he will give me a room but he will want to hold on to my credit card and my DL. I was very nervous about that because I have never encountered that kind of thing before. He promised that both cards will be safe. I agreed because I was tired and I just wanted to check in. He took me upstairs. The room smelled of cigarette. He opened the room next door but it also smelled of cigarette. I decided to take the first room he showed because it had less cigarette smell. The shower nobs were old and rusty, poor drainage. The floor between the bed and bathroom were uneven, scary walking on it. Bath towels were in a very poor condition. I will never recommend that place to anyone I know.

The room smelled terrible like mold, not cleaned stains on walls, cigarette stains on blankets loud music playing unit next to a smoking marijuana with a DJ speaker walls with rattling we literally lasted not even an hour. We walked out and booked elsewhere. Drug activity all over property

Na

I'm not trying to be petty, but our ac/heating unit didn't work, my sister in law and I are in mobility wheelchairs, so we couldn't change rooms and it was cool in the room yet we had to stay in there. They should compensate me a some of my money back. Expedia it's not your fault. Stayed at America best value inn East 12th Oakland CA Downtown

The fridge was broken and the toilet seat was broken off the toilet. Both hotel rooms definitely needed a good cleaning by a professional!! Both hotel entry doors didn't seal right and you could see outside all the way around them!! The second room we were given had burn hole in the bed sheets and blankets. It didn't smell great. The bathroom window didnt work right the ceiling in the bathroom looked like it was ready to fall down and the back of the bathroom door was broken and ducted taped. The shower handle fell off in my hand. When I went back to the office and told the office worker I wasn't going to stay the rest of my planned stay she said it would be okay I just needed to be out before check out or i would be charged for another stay. I said that wouldnt be a problem. When i was walking back to my room I seen two hookers leaving with a guy that was staying there and also heard a drug deal happening outside my room window. This hotel was definitely not worth $69.00 or the extra $11.00 a night they also add on to that $69.00 its ridiculous! Don't stay here!

Hadn't been vacuumed. Furniture was dusty. My top sheet had two holes, the blanket was torn. On the other bed, the springs on the mattress poked through. The bathroom was superficially clean. I saw a qtip stuck between back of toilet and the wall for example and I don't know what was stuck in the sink's drain. The plaster job in the bathroom was not yet finished. And the so called Continental Breakfast was an urn of coffee with a gallon of whole milk and a stack of tiny plastic juice cups. You get what you pay for true but a lot of false advertising on the part of this motel too. .

Ok

That's the worst property I have ever stayed at. Terrible.

N/A

The front desk staff left because their shift was over telling me someone would be there soon leaving no one to help check people in or out. The next employee showed up 15 minutes later.

N/A

I don't normally stay at this specific location because of the

Room was very outdated and not very clean. There was trash under the bed. Although it was a non-smoking room, it smelled strongly of smoke. The walls had many patches on them including around the shower. The door handle/lock was hard to use because it was sticking. We had to use extra force to get it to open. Break was a joke. Sunny D, coffee, and a prepackaged danish that was hard.

There was no hangers in the closet, no glasses, no cups, no coffee, nothing. Neighbors were obnoxious and loud. The front door was barely secure. It seemed like a section 8 housing complex. And our rented by the hour. I n booked three nights and left after the second night and found a new hotel to stay at. And I didn’t even ask for the last nights fee back. I would never recommend this to ANYONE.

Love it here

Love it

The room was smoky:(it stank

Rip off

While I was checking in the two people in front of me were arguing about ligit claims of being overcharged. When I checked in he told me the room I reserved wasn't available and id have to pay more. He then told me to pay directly and cancel the original room with Expedia and he would okay it. The room was not only more expensive but he didn't okay the cancellation. They then refused any communication afterwards. BEWARE