Best Western Plus Des Moines West Inn & Suites

Great service, pet friendly and clean.

It was aright.

Outdoor kazebo really nice, would have enjoyed it in warmer weather, easy access from interstate, would stay here again. Had a little computer trouble at check-in, but Cathy was extremely helpful.

Breakfast was cold at 6 when it opened.

The room was as described. Clean and the beds were comfortable.

Great place !! Very safe !! Great breakfast ! Amazing bed we had a King bed .

I absolutely adored my king suite. Pet friendly and large and spacious. The hotel was so clean and service was wonderful. Their breakfast is a real plus!! Pool and hot tub was so nice and warm.

A group came in at 2am and made so much noise we could not sleep. Front desk did nothing about it.

Had a little trouble with the tv but was fixed quickly

Everything was good except our tv wasn’t working properly. Breakfast was great & location was very convenient.

Be careful with pets at this location, there's no way to register them prior to showing up, there are no cats allowed, and it costs $25 per dog per night. $100 fine if you leave them in the room alone for any length of time, no matter how well trained they are. Staff tries to be helpful, but the policies are a bit stifling for a "pet-friendly" advertisement, more like "unfortunately we allow pets" situation. Super friendly staff, though!

I especially liked the breakfast and breakfast dining area.

Great experience and stay.

I booked this hotel room for my wife. She is traveling alone on this trip which allows comes with a lot of concern for me when she is traveling alone. She door dashed food since she doesn’t not know the area and when the food was on its way the person at the counter told her she was not allowed to pick up food in the welcome area of the hotel. So he told my wife she had to go back to her room and wait until the dash driver showed up to her room. Now call me crazy but a woman traveling alone should not be told she has to wait at her room until a complete stranger shows up and she is now alone with no help or anyone to see if something was wrong or goes sideways. Obviously that doesn’t happen all the time but it does. Happen. We will not be stopping here on our way back together from our trip or on any other up coming trips in the future.

It was very clean and comfortable.Not many dining options close by.

Hotel rooms smelled a little old. Some more updates needed, you can tell management is working on them

Right off the freeway system, clean and convenient

The 2nd room we stayed in was great. Clean, smelled good, and beds were comfortable, but the first room we had smelled like urine and there was hair on the toilet seat. The front desk person gave us a bit of a hassle when we asked to switch rooms. He said he had to come up to our room and smell it himself. Then he said he didn’t smell anything, but we insisted that we did and we were the ones that were going to be sleeping in there, so then we had to go back downstairs so he could see what roo. To switch us to. It wasted our time and seemed unnecessary. Once we switched rooms, everything was fine.

Bed was not great but we were exhausted. Air conditioning unit wasn’t uncomfortably loud. Shower had mid pressure but was hot! Bathroom was very small. Overall worked fine for one night and price was right. 3/5 stars with very nice staff

Solid property. Renovation makes it feel new