Extended Stay America Suites Lexington Park Pax River

Checkin after midnight was a pain. Waited outside at ventricle, cold over 15mins. Spoke to 3 agents

Great stay

Just everything friendly staff

The shower and bed were amazing. However, the light and plug beside the bed did not work. I informed the front desk, and they asked if I would like to change rooms. I declined but thanked her for the offer. I was already settled in the room.

Staff and room was nice, they didnt supply any toilet paper or shampoo. Pots and pans for the mini kitchen are an additional charge of $40, silverware was another additional charge.

Roaches, bed rocked when you moved in the bed, Internet service was no good and the TV constantly buffered, it’s an extended stay, but you have to buy any pots pans plates, or silverware, you have to take your trash to the dumpster, which is in the back of the building and you definitely don’t wanna do it at night, the door wouldn’t shut unless I pulled it or pushed it shut, and their pet policy is ridiculous. They allow pets but they charge you $25 per pet per night, that’s more than I pay my apartment just kind of grungy.

Basic but everything worked like it was supposed to, clean and pleasant. Happy with it.

Likes: The staff is friendly and helpful. The bed and pillows were fine. The water is hot. The heating/air conditioning unit worked fine. Needs improvement: Room 221 had several issues: shower head leaked, walls and ceiling in bathroom had damaged drywall, refrigerator door opened the opposite way than it should, countertop surface in kitchen area had many chips and dings from excessive wear and use, television is a bit dated. Comments: The exterior of the hotel looks fine as does the entrance and main foyer and front desk area. When you walk into the room, it’s almost like stepping back into time as the room fixtures (lamps, etc.) are dated and worn. Fresh paint on the walls and trim would be a big help. Updated countertops and fresh carpet would go a long way to dress up the rooms. I noticed that there were not too many people staying there while I was there for one week. With the military base nearby and all of the other lodging options, I feel ownership/management should consider sprucing up the rooms to be more competitive with the other national chain hotels nearby. It’s a great location and situated in a quiet business park. Very convenient location for military/government or contractor persons working on the base.

I enjoyed my stay. If I am back in the area anytime soon I will make reservations.

I was very satisfied with my stay. Thank you!

Great customer service. Witnessed am employee handle a difficult customer with great patience. Good job front desk team!!

1. There are signs in the elevator that says "fully equipped Kitchens", there was nothing to cook or eat with provided. The front desk told me I could buy the items and that it would be $80. 2. The bed has 0 support and the mattress is sitting on the frame which is about 5 inches off the ground, next to impossible to get out of. 3. There was a yellow crusty substance on the side of the refrigerator. 4. There wasn't any soap or shower supplies provided, One of the worst hotels around.

Nothing,worst experience ever!

Nada

Room was ok but there was a smell that was unpleasent and presisted for three days. It was worse in the hall way.

Card didnt work, and nobody around to help

It was a rough start because I arrived very late in the evening. But, after a few phone calls a lovely attendant helped me check in. I extended my stay through hotels.com because they did not have my specific room available. The staff was so very nice and accommodating. This was my first time at an Extended Stay, it's not your average hotel. But, that's not necessarily a bad thing.

No one is here to check me in. & I can’t get through the doors nor get the keys to the room I paused fir

Very basic we stayed for two days had to take the towels down to the front desk to exchange them for $1.75 had to take the trash out to the dumpster. The bathroom was very basic too, no handles for the tub, one small bar soap, two towels, two washcloth. They advertise as a fully kitchen, but there wasn’t anything there except for a burner, refrigerator and sink. No dishes, silverware plates, cups, bowls, etc. so if you’re looking for a hotel for two nights you might as well pay for a regular hotel and get all the amenities.

Run down and no staff available between 10pm to 10am which is strange.