Extended Stay America Suites Orange County Lake Forest

It was terrible. The Front Desk never answers the phone and the service was horrendous.

This is a great hotel, highly recommend.

The pictures on Hotel.com site were not up to date. This place was dingy & not clean. The staff tried their best, but didn't have authority to do anything more than change rooms. Would never stay there again. Simply awful.

Great hotel , would go back

Amazing staff, great location, and super clean hotel.

Staff was extremely helpful and friendly.

Great hotel!

The room was clean, and the parking was convenient.

Amazing staff, great location.

The staff was great, super helpful, and friendly!

From the moment you arrive at the hotel you feel unsafe, all around people lying on the floor, the receptionist super grumpy, common areas dirty, in the hallway on the way to my room smelly sheets thrown on the floor, it smelled bad, the room quite normal, the paint on the walls dirty and worn, but at least it fulfilled the function which was to spend only one night in that area, the mattresses are very poor quality, hard and very light, in the morning we went to have breakfast since the reservation says BREAKFAST INCLUDED, but again the quite rude staff said that there was no breakfast and that if I wanted to order a food delivery... we left and we will never return.

For the price, the room was small, the tub cracked on the outside, the walls thin so you could hear a lot, and the bathroom light only worked with a very loud fan,.so no way to be quiet if going in at night. Everything showing wear and not a lot of money going back into keeping things clean and nice. There was an unwashed dried spot next to the bed on the floor. Should he a cheaper room for the quality and the tiny breakfast offerings.

So dirty.

Alvin and Alex are great guys. Excellent staff as well!

Really cool and patient staff.

Staff was great. Management was great. Nice and quiet. Clean room.

Area was mostly quiet. Parking was available. Signage was pretty clear. The room was mostly clean, could use some repair, curtain was falling apart. Basic room and bed was not the most comfortable. Ok place to crash for the night.

Check in is at 3pm and NO earlier. We arrived at 2:05pm and asked if we could check in early, we were told no and went to get something to eat. Came back at 2:48pm and was again turned away and told come back in 12 minutes. Yes, 12 minutes. Sat in my car, came back in at 3:02 pm and was finally able to check in. After getting the key, our luggage and finding our room on the second floor. The hallway smelled of cigarette smoke, even though no smoking signs posted everywhere. Found our room and opened the door only to find trash everywhere, multiple beer bottles spread throughout the room and dirty clothes laying on the door, clearly this room was still occupied. Immediately closed the door and headed back to the front desk. Informed the desk clerk what I just saw and no apology was given. Was handed a new key, now on the 3rd floor. Right out of the elevator, patched drywall, not painted to match the red on the walls. Piles of swept dirt and trash in the corner of hallway. Hallway carpet stained in multiple areas. Room was run down, old broken furniture, peeling counter tops and dirty fridge. The sheets and pillowcases were stained. I ended up going to Costco and buying pillows and a blanket to use on the bed. I'm not a picky person and never leave reviews but this place was one surprise after another. DO NOT RECOMMEND

Both sinks were Clogged, Lack of maintenance, minimal amenities, No Shampoo, one tiny soap, no coffee in room. Not even any plastic cups. some lamps did not work.

Beds were comfortable and the room suitable but if you stay here be prepared for: No food, just coffee in the morning. Rooms needed good amount of cosmetic work (paint, poor drywall patch jobs, microwave was rusty inside) and bed sheets had small but noticeable stains